thegallery.com 

I recently purchased a watch from this dealer, and unfortunately, my experience has been extremely disappointing. Two weeks after making the purchase, I am still without a warranty card, despite numerous follow-ups with the dealer. The lack of timely and efficient service has left me frustrated and dissatisfied with my overall purchase.

Initially, I was assured that the warranty card would be provided in a week's time, but obtaining it has been a constant struggle. Each time I reached out to the dealer, I was told they were waiting for the warranty card to be sent by Tag Heuer, the manufacturer. This delay has left me questioning the dealer's reliability and competence in handling transactions efficiently.

Furthermore, I made it clear to the dealer that I did not want to keep the watch without the warranty card. However, they insisted that they have a no-return policy and cannot refund my money, leaving me stuck with a product that does not have a warranty. This lack of flexibility and unwillingness to accommodate a reasonable request is unacceptable and has ruined my perception of their customer service.

Overall, my experience with this watch dealer has been a complete letdown. I expected better service, especially when it comes to such a significant purchase. The absence of a warranty card and the dealer's refusal to provide a satisfactory solution have left me feeling extremely dissatisfied.

I was looking for YSL Babycat perfume every where and was excited when I saw you carry it.
I reached out to your company via WhatsApp asking if the perfume is legit, I instantly got a response and that is how the texting started. For every question I ask the response was quick, very impressed with the follow up messages.
Delivery was a little late due to the package held at customs however when it was sent back to the seller it was shipped immediately via FedEx. Just because of the superb service and attention I received I will be returning The Swiss Gallery for more shopping.
Thank you

Customer service was very helpful. There were issues that were beyond the store's control, yet they were helpful and ultimately resolved it. Excellent customer service!

Very fast delivery from U.A.E. to Kuwait.

It was a very good experience, excellent watch and quick delivery

I have received my D1 Milano watch after 3 days of placing it. I took my D1 Milano watch to the boutique and they confirmed its authenticity. I would definitely order again!!!

I received my Calvin Klein Watch today. It is brand new in the original box. However, I am giving 4 stars only because I think that you can improve your delivery service. It took 8 days for my package to arrive. Overall, Great prices and products.

I received my package today. The perfume is authentic and I will place a new order in the future. Special thanks to Mr. Khalid on their support team :)