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À propos de l'entreprise

  1. Magasin de cartes de collection

Écrit par l'entreprise

The TCG Shop is a leading online retailer in the UK specializing in Magic: The Gathering. We offer a wide variety of single cards, accessories, and sealed products, all tailored to meet the needs of tabletop gaming enthusiasts. Our team, comprised of passionate gamers, is dedicated to providing an extensive selection of high-quality products and exceptional customer service. In addition to Magic: The Gathering, we carry a broad range of Pokémon and Yu-Gi-Oh! products, sourced directly from licensed distributors to ensure authenticity.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,2

Tous les avis

(12)

7 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I finally get to share bad habits with friends

Ordered loose packs from this store, came well packaged and dispatched fast with fair pricing.

Ordered here after a larger online retailer had sent me an incorrect number of packs to play a sealed game with a friend, and over 4 weeks later this is still unresolved - no LGS have stock.

Can finally get a game going, thanks to The TCGShop, and hopefully get another friend to make poor financial decisions for cardboard with the upcoming hobbit set.

30 juillet 2026
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Réponse de The TCG Shop

Thanks so much for the review. Glad we could come to the rescue and get the packs out to you quickly.

Hope the sealed game went well, and we’ll happily take some responsibility for any future poor financial decisions involving cardboard. Thank you!

Noté 1 sur 5 étoiles

Awful company to deal with placed an…

Awful company to deal with placed an order online said it was in stock.

Placed the order then came a load of excuses why the product was not getting shipped.

Asked for a full refund and no reply.

Another scamming website stay well away.

8 juillet 2026
Avis spontané
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Réponse de The TCG Shop

Hi, we’re sorry to read this. We haven’t been able to identify an order or refund request matching the details in your review.

There may have been some confusion, as we are aware of another website previously providing customers with our business details. Please contact us directly with your order number, confirmation email and the website you ordered from so we can look into this properly and help resolve it. -Thomas

Noté 1 sur 5 étoiles

I have tried to contact TCG as the…

I have tried to contact TCG as the order I placed with them has still not arrived after over a month. There has been no reply to this, so I guess I've just been scammed. Buyer beware.

5 mars 2026
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Réponse de The TCG Shop

This order is in transit and tracking shows a failed delivery attempt, with redelivery pending.

Delivery times can vary depending on the shipping method selected, and this was communicated at the point of purchase.

We have now responded directly and are monitoring the delivery to ensure it is completed.

Noté 1 sur 5 étoiles

Honestly has to be the worst experience…

Honestly has to be the worst experience of purchasing pokemon cards take your money for pre order stock

A MONTH AFTER ITEMS SHOULD OF BEEN DELIVERD

They use the excuses that they run out of stock and or not reply to emails for weeks and weeks after you should of had your delivery and then when you air your problems they get defensive and returned my payment for 20 etbs luckily for me as there are many that have not got there money back
As i was going to call the bank to get my money back DO NOT TRUST THIS SHOP

5 mars 2026
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Réponse de The TCG Shop

This order was a pre-order item that was delayed due to supplier allocation issues outside of our control.

We provided updates during the delay and offered the option to wait or cancel at any time.

Due to a breakdown in communication, the order was cancelled and fully refunded immediately.

Noté 5 sur 5 étoiles

Helpful and friendly!

Had a few hiccups with my order but that was due to outside factors snd the team was very quick to help when possible and very communicative! Cannot thank them enough for helping and being transparent about delays. The apology extra was an extremely pleasant suprise and it is now on display on my desk will absolutely be coming back in the future!

Im very sorry the review is late i actually wrote one previously when i first got my order so im not sure if it didnt save or if i did something wrong 😅

7 mars 2026
Avis spontané
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Réponse de The TCG Shop

Thank you for the review, we appreciate you taking the time to come back and leave it.

Glad everything got sorted in the end and that you were happy with the outcome!

Noté 1 sur 5 étoiles

Pre-ordered, refused return. Scalper prices.

Pre-ordered 3 items.
When the items were released it was seen that they are scalpers prices, requested a refund.

Due to the pre-order being used as the sale date rather than when the item is shipped.

They will not refund as more than 30 days has passed.
It took over a week for them to refuse the refund, and only after I had gone to the credit card company to open a dispute.

17 février 2026
Avis spontané
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Réponse de The TCG Shop

This order related to pre-order items, where the purchase date is the date the order is placed, not the dispatch date.

The refund request was made outside of our stated returns window, and therefore was not eligible under our policy.

Our pricing reflects market conditions at the time of sale, which can move both up and down after release.

We aim to apply our policies consistently and transparently to all orders.

Noté 5 sur 5 étoiles

I ordered some packs as a new player…

I ordered some packs as a new player getting into the hobby in preparation for my first ever in-person TCG event on the weekend, there was an issue with express shipment but when I contacted the team they were really helpful at sorting out the issue and welcoming!

27 juin 2025
Avis spontané
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Réponse de The TCG Shop

Happy we managed to resolve the situation! Good luck at the TCG event this weekend!

Noté 5 sur 5 étoiles

Great

Went of of thier way to send me my order.

17 juin 2025
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Réponse de The TCG Shop

Thank you for taking the time to rate our service!

Noté 5 sur 5 étoiles

Helpful and responsive when I had…

Helpful and responsive when I had questions about my order and a little extra suprise when the order arrived.
Would use again .
Thanks

27 mars 2025
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Réponse de The TCG Shop

Appreciate the feedback, glad you were happy with everything!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Pre-ordered an item and the a couple of weeks after wanted something else too and they sorted out the whole order to arrive for the release date of the pre-order. Spot on. Thank you so much! Will definitely keep using you!

26 septembre 2024
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Réponse de The TCG Shop

Hi Carla, thank you so much for your review! We are so happy you are pleased with our service. We look forward to your repeat business!

Many Thanks,
-Thomas

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