Advertised 90-day refunds, then required international return shipping
I purchased two products from Tekko and initially had no problem with the company. The issue started when I tried to use their published return policy.
Tekko’s Refund & Resolution Policy stated that customers had 90 days from delivery to return an item for a full refund, including for change of mind or preference changes, and even said “No questions asked.”
When I requested a return, I was first told that refunds could only be processed for products that were faulty. After I pointed out their own published policy, I was offered a 30% refund to keep the product, then a 50% refund to keep it.
When I continued requesting a full return and refund, I was eventually given a return address in the Philippines and told that I would be responsible for the international return shipping. I could not find anything in the refund policy I was shown at the time of purchase disclosing that customers using the advertised 90-day return policy would have to pay international return shipping to the Philippines.
I financed the purchases through Affirm and disputed both transactions. One dispute was resolved in my favor and refunded. The Tekko One dispute was not; Affirm stated that there was insufficient evidence from the customer and/or merchant. I paid off that remaining balance, and I am still seeking to return the Tekko One for the $114.86 refund.
My biggest issue is not simply that I changed my mind about a product. It is that the return process I actually encountered was very different from the straightforward “90 days,” “full refund,” and “no questions asked” policy that was advertised.
I would strongly recommend that anyone considering purchasing from Tekko read and save a copy of the refund policy before ordering and be aware that my return instructions required shipping the product internationally at my expense.