I absolutely LOVE The Tot. It’s the only place I go for trusted products & information. They take the research and guessing out of shopping for safe products for little ones and mothers. It’s my favor... Voir plus
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Lisez les avis des autres
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processin... Voir plus
L'entreprise a répondu
Wish I had read the reviews. Having same issue as others with no response when inquiring why item has not shipped. Encourage everyone to send email to the Federal Trade Commission about this vendor. T... Voir plus
Before considering doing business with the Tot please read this. Dear Future supplier or customer, The Tot has had Dropship Access to our products and sold them on their website and has n... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
TheTot.com for mama, baby & kids products that are healthy, safe, stylish and innovative including nursery furniture, décor, strollers, feeding, bathing, clothing, maternity gifts & more.
Coordonnées de contact
Highland Park Village 4, 75205, Dallas, Etats-Unis
- thetot.com
1,7
Mauvais
264 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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I've shopped from The Tot since 2019…
I've shopped from The Tot since 2019 and every item I've received has been fantastic quality and each order was quickly fulfilled, whether it was shipped from The Tot or directly from the manufacturer. Due to the unique circumstances of supply chain issues during COVID, a furniture order might take a few extra days but everything has always come in great condition. Recently, I ordered some monogrammed Halloween baskets and the customer care team responded to all of my questions when I had to change shipping from USPS to FedEx. I love that The Tot does so much research in curating safe, eco-conscious products all in one place.
18 octobre 2021
Avis spontané
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Excellent customer service
There was a problem with the order and customer service resolved it. Everyone was friendly and very helpful.
18 octobre 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
My order number is 442650
My order number is 442650. I was given 9/28 as an arrival date for our dresser. It’s 9/30 today and I have received no updates even though I have called and messaged and emailed. All the website says is that my order is being processed but still gives the same arrival date.
I would have appreciated some sort of notification that the order would be late so that I could plan accordingly. 3 days of waiting to hear back from customer services is too long for something like this where I have paid for shipping and the product. Original purchase was on 9/13.
I would give them no stars until I hear back. I wanted to support a business other than Wayfair or Amazon but I am disappointed with this company’s communication and will think twice about ordering from them in the future.
Carla Pauli
30 septembre 2021
Avis spontané
Réponse de The Tot
Hi Carla,
We're so sorry to hear you didn't have a pleasant experience while shopping with us. Unfortunately, it looks like your order did run into shipping delays due to worldwide container shortages and carrier delays. Please note we do have a 1-3 day response time with our customer service team and reply to inquiries in the order they are received. When we hear of a shipping delay from a vendor, we do our best to alert the customer of the delay within 24 hours from when we receive the notice. While we continue to grow our customer service team to improve response times, we do hope to have you back on our site!
Best regards,
The Tot Team
I placed an order for a glider that was…
I placed an order for a glider that was meant to arrive last week and never did. I have reached out to the customer service team twice and have not heard back. I also don’t know how to cancel the order…..
24 septembre 2021
Avis spontané
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far!
Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best,
Marissa
The customer service at the Tot was…
The customer service at the Tot was great. I messed up the shipping address and they fixed my problem even though the order has already shipped
21 septembre 2021
Avis spontané
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
This is scammer
This is scammer. The border free account sent me email confirmations for multiple THE TOT orders but I only placed one order. It shows up two different unauthorized transactions yesterday and another one today which I have no idea where the amount came from.
18 septembre 2021
Avis spontané
Réponse de The Tot
Hi there!
We're so sorry to hear you haven't enjoyed your experience thus far and apologies for any confusion regarding Borderfree.
Borderfree does not charge your credit card until they have shipped your order from our international distribution center.
In some cases, you may see a duplicate charge on your card but rest assured one of them is just the authorization that will drop off once the actual payment is charged when your order is shipped.
Feel free to reach out to our customer service team to clarify any charges that were made. We're happy to look into your case and get back to you as soon as possible!
Best wishes,
The Tot Team
Réponse de The Tot
We are so sorry to hear you have not had the best experience with us so far! Unfortunately, I have not been able to pull up your specific case based off of the information here, but we are happy to further review your case if you don't feel it was handled properly. We are always looking to improve our customer service experience and hope to do our best to serve you.
Best,
The Tot Team
Regular communication
I ordered a couple of items and both arrived on time. I sent an email about an order fulfillment issue (received an extra item) and I was messaged regularly with updates until my issue was resolved.
1 septembre 2021
Avis spontané
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
completely in the dark on my order from 12 weeks ago.
I have had to follow up every couple weeks on my order. It has been 12 weeks since I ordered a dresser and I have not received any real update. All the dates I was provided by customer service has passed weeks ago. The last update I got was basically saying if I want to cancel my order I can. I definitely want this dresser immediately. I don't know if this means I will never get it? Its impossible to get a response.
18 août 2021
Avis spontané
Réponse de The Tot
We are so sorry to hear you have not had the best experience with us so far! After many months of delays due to world-wide carrier issues and production delay due to Covid-19, we strive to communicate each delay as quickly as possible. It looks like your item did arrive to you! We hope you're enjoying it.
Again, we apologize for your experience!
-The Tot Team
I was nervous ordering from The Tot…
I was nervous ordering from The Tot because I had read some of their bad reviews. I decided to bug someone on Instagram who had ordered from them and they said they had a good experience, so I ordered a blanket from the tot. It took 5 days for my order to be delivered, and I was updated on shipping throughout. The product is really good quality. It was a good experience for me!
17 août 2021
Avis spontané
Réponse de The Tot
Hi Melisa!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
We ordered a crib and dresser. Great service
We ordered a crib and dresser from The Tot. Due to the issues with manufacturing and shipping, there were delays. The Tot kept us well informed and act the cause the manufacturer could not guarantee any delivery, we worked with customer service and they were able to quickly help me reorder the set in a different color and it was delivered quickly and is beautiful. Kudos to the customer service team, especially Ms Gutierrez.
14 août 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Overpromised Underdelivered
Says on the website that the mattress I ordered will leave warehouse in 5 biz days and delivery in 5-10 biz days. Now one month later, the items are still stuck in some random warehouse for "processing". Would never shop with them again. Unnecessary stress especially when you need the items for a baby that's coming soon. Customer Service is also pretty useless with generic answers and minimal follow-up.
12 août 2021
Avis spontané
Réponse de The Tot
Hi Ann,
We are so sorry to hear you have not had the best experience with us so far! I see that one of our customer service agents has been assisting you via email. Unfortunately, it seems your package was lost en route to our international forwarding facility. We are so sorry about that! While we never want things like that to happen, unfortunately, shipping carriers do lose packages from time to time. It does look like we have canceled the order and any charges reflecting on your statement should drop off in the coming days if they have not already.
Please note, the estimated ship dates listed on our site are not guaranteed as they are estimates and do not take into account lost packages or any other unexpected shipping delays.
Again, we apologize for the inconvenience you have experienced! We truly appreciate your feedback and are always looking to improve our customer service experience in hopes to better serve you.
Best wishes,
The Tot Team
Kitchen Helper/Standing Meals
Beautiful, safe and sturdy! Worth the investment. Only regret is that we didn’t buy it sooner!
7 août 2021
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Great Experience
We had a great experience ordering our crib from The Tot. We would highly recommend!
7 août 2021
Réponse de The Tot
Hi Bret!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I was pleasantly surprised with the…
I was pleasantly surprised with the fast, courteous and professional customer service I received. We ordered the diaper pail for our daughter in law and when she opened it, it had a huge dent! Jessica at The Tot was able to reorder and deliver a new diaper pail directly to my daughter in law’s home…and just on time! The baby is due next week! Because of the great service, I will continue to be a customer and recommend them to all my friends and family!
5 août 2021
Avis spontané
Réponse de The Tot
Hi Mona!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Réponse de The Tot
Hi Kathy!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Quick Shipping for Custom Order
27 juillet 2021
Réponse de The Tot
Hi Annie!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
I ordered a toy that I realized it was…
I ordered a toy that I realized it was too small after ordering. I called the next day and James, the representative I talked to, was so extremely helpful. He filled my return and it was so kind while doing so. I have many toys from this company and between the quality and Customer service, I would highly recommend.
26 juillet 2021
Avis spontané
Réponse de The Tot
Hi there!
Thank you so much for the great review! We work hard to meet expectations like yours, and we’re so happy to hear you have loved your experience with us. We hope you'll come back and shop with us again soon!
Best wishes,
The Tot Team
Wooden Toy arrived damaged
The Wooden Anatomy set I ordered arrived at my house in a damaged box with half of the pieces missing. I realize this is more of a shipping issue and not really something The Tot could have helped. I did receive a refund for the product but what I really wanted was still the product! Was hoping to get more info on when it would restock but The Tot was sadly unable to say. Hoping to see it again sometime on the site.
25 juillet 2021
Réponse de The Tot
Hi there!
Thanks for shopping with The Tot! We are so sorry to hear your item arrived damaged and missing parts. Unfortunately, it doesn't look like that particular item is back in stock yet. I'm so sorry for the inconvenience! However, we do have another Anatomy puzzle that may interest you: The Stuka Puka Human Anatomy Wooden Puzzle (link below).
https://www.thetot.com/product/stuka-puka-human-anatomy-wooden-puzzle/
We truly appreciate your feedback and are always looking to improve in hopes to better serve you. Please let us know if we can be of further assistance!
Best wishes,
The Tot Team
I have not received my order yet
I have not received my order yet. The tracking status says delivered. My credit card has been charged. Please reach out to me. I want my order, but if I don't receive it, I would like my $$ refunded.
25 juillet 2021
Réponse de The Tot
Hi there!
We are so sorry to hear you have not had the best experience with us so far! From what we can tell it does look like the item was delivered. However, if you have not received it please reach out to our customer service team and one of our agents would be happy to assist.
Again, our apologies for the inconvenience. We appreciate your feedback and hope to work with you to resolve this issue quickly!
Best wishes,
The Tot Team
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