The Trade Centre Wales - Neath Avis 

BUY AT YOUR OWN RISK! ⚠️
The amount of cars they sell that are below par is unreal! After buying 2 cars which were fine we trusted Trade Centre Coventry branch again with the third one. Unfortunately we are now left with a vehicle that cannot be driven, We cannot afford the repair bill of 3.5k or the ongoing finance payments after a DSG gearbox failure within 4 months of purchase. Both Trade Centre and the finance company have been less than helpful and refused to allow rejection of the vehicle under the consumer rights act. They did not check the auto gear oil in the 99 point inspection, which is proven to directly cause mechatronic failures and that inspection isn’t worth the paper it’s written on anyway! They then appointed and paid for an ‘independent’ inspection (and I use that term loosely!) which went in their favour conveniently! This whole situation has taken months of chasing as well and getting nowhere, the after sales service is shocking! Fault happened in February 2026 and the outcome wasn’t received until July! The car is now about to be repossessed by the finance company and we will still be left over 12k out of pocket plus the repair costs!! We now have a complaint with the Finacial Ombudsman and we feel incredibly let down by Trade Centre.
Please do your research before buying a car from here. We’re part of a rapidly growing number of consumers that are in this position or even worse off!

yes very good thanks

Smooth process in collections . Thanks so much 😄

Tom
Amazing service, quick and kept updated through process

Helpful and friendly staff thanks Jay and the team

Stuart introduced himself as we arrived. I found him to be polite and very helpful explaining information about the cars we were interested in.he made our experience easy. Would recommend Traide centre wales. Thank you Stuart.

everyone was awesome, great customer service so helpful to us

Visited the Neath branch today and I have to be honest here, travelled from Ceredigion after listening to their ad on real radio and also looking on their website. £2000 Off every car , cars advertised from 5995 down to 3995 etc. Not 1 car did I see like this! Walked around outside and showroom twice and not 1 salesman asked me what am I looking for they were interested in how they looked themselves tbh. I asked a salesman as I was leaving if he had a few cars I was actually looking for with a panoramic sunroof and he replied ' I don't know ' Surely they should know what specifications their cars have on their devices. I asked him about the cheaper cars and he said ' nothing here'. Overall very misleading and left disappointed as its really not as advertised! I won't mention the price on the cars , but definitely not the cheapest cars in Wales. Very expensive!

Jay at the Trade centre collection team were great with my hand over of my new car thanks

Bought a web special fiesta from trade centre wales neath, good customer service from the staff

Lewis in collections was extremely helpful, he took me through the whole process with patience and professionalism.

Jake was fab, very friendly and down to earth. Went through all the paperwork with us really well and effectively. Was on hand to answer any questions we had .

Jake was helpful and quick

Alicia was amazing and made me feel very relaxed and calm, she helped explain all the information I needed to obtain my car.

Jay was very helpful and took me through each stage very thoroughly

Very pleasant and went through everything

Great staff , very friendly. Really good experience. Recommended

Staff was really friendly.

Jake was great

Jake was very helpful and efficient and kept me informed all the way through the finance process. Definitely would recommend

Stuart was very helpful in the search for the car and all went smoothly on purchase.