This Is It Stores Avis 

If i could leave a Zero stars i would. I bought a gazebo from this company through Decathlon's website. Didn't know this until a day after receiving it to find it faulty so contacted Decathlon that passes the buck on to Tii Brands as I bought it off their marketplace so it was fulfilled by Tii. Nearly a month down the line and still too'ing and frowing with emails but no resolution. Im very dissapointed with Decathlon as they are who I bought it from emails and payment has their name on not Tii but saying that there is NO CUSTOMER SERVICES OFF EITHER

If i could give 0 stars I would. I.ourchased a awning on amazon for £279. Sadly it was faulty so I arranged a return. I printed the returns form and it was EVRI. They failed to turn uo and collect on 4 consecutive days. All of the evri parcel shops refused to take it as it was too big. Customer service at Trail II is absolutely shocking. They demanded it set up the awning in the rain and they will call me to do a live video. I have sent at least 30 messages through amazon to T II and they just don't want to help. I have now asked my bank to do a section 75 so I can get my money back. Avoid buying from these rogue traders at all costs. I believe they are using their UK address as a front and they are actually based abroad.

Terrible company fails to deliver on time, makes it as difficult as possible to return the item then steals your money and fails to refund. Having to go through credit card company to try and recover my money

The service I have received is so bad it does not merit a star. 2 months ago I ordered a gazebo made by Decathlon which failed to arrive. I made several attempts to e-mail and call without success so contacted Decathlon directly. Decathlon were very good chasing them up and giving me regular updates about how difficult they were finding Tii to deal with. There was then another failed attempt to deliver about 2 weeks ago. Then I received an e-mail offering a full refund or express delivery of the product requesting a reply. However it was a no-reply e-mail address and all attempts at a response were returned undelivered. There was a customer services phone number at the bottom which I called. I was asked to press a number to select from 4 different brands, none of which were Decathlon. I selected a random one and waited on hold for 40 minutes where inevitably I was told I could not use this number. So 2 months on and no product, no route to resolution and no way of contacting them.

Sold me an item through Debenhams. Before it was even delivered they said it was wrong. They then delivered the wrong item. Provided me a return link for Evri. Item was returned but 2 weeks later, still no refund. Tried contacting Debenhams - they tell me to contact This is it stores. Tried contacting This is it, but emails all fail and customer services is a joke.

Company hides behind reputable business marketplaces (such as Debenhams) but is clearly one to avoid.

4 weeks on from them delivering the wrong product (bought via Decathlon), I am still waiting for a refund.
Meanwhile I bought the same product from a company called Trail but it didn’t suit me.
Both products returned to them by me. NO REFUNDS RECEIVED.
There is no direct customer service with TII. Appalling experience.

Hopeless customer service. First of all the said they weren't responsible for the handling my return request. They kept this up for about two weeks. It then became clear they were responsible. Now they are dragging their feet. I have to do all the chasing. Still trying to get my refund but they simply ignore my emails. SAVE YOUR MONEY FOR RETAILERS THAT ACTUALLY GIVE A SH*T ABOUT THEIR CUSTOMERS

Customer service was brilliant

Don't bother, advertised on Amazon with a 2 day shipping, 2 days came and went, I'm then told it's been shipped but the tracking number stated that DPD hadn't received my parcel. I can't contact anyone, their phone just leaves you on hold, amazon are no use with third party sellers. They still have my item and my money and the only advice amazon is giving is to just refuse the parcel.

I ordered some walking poles never having used any before, after lots reading about them I made my choice to get trail Fliplock poles from.. This is it srores in Newton Abbot..... Via Amazon, after I had made my purchase I checked some reviews which were not good..... Too late!
However I have to say how delighted I am with my purchase
I ordered them on the 6th of March and received them this morning the 11th by Evrie exactly on time, I would definitely order from this company again......
Ps The poles are superb.

Placed an order via Amazon on 17 December 2025. Return initiated on 19 December for damaged set of dumbbells. Return approved by company after email exchange on 23 December showing photos of damage and was advised to dispose of the dumbbells. Numerous emails later with the seller via Amazon platform the refund has still not been received. After quoting my order number when chasing have been told I have to send them all previous correspondence. Today, after doing so I have been told there are delays in processing refunds and I am in a queue. There has been so much stalling I suspect the company is going to go bust!

I'd give 0 stars if I could. Ordered from them via Amazon. My order was cancelled by them (they told me the courier cancelled the order) but they didn't notify me. They were meant to refund me but after weeks of chasing I had to obtain a refund from Amazon. Very pleased to not have to deal with this company again. I won't ever buy from This Is It online again. Read reviews and beware, I wish I hadn't used them.

Do not use this company! My parcel went to wrong address and i have emailed 3 times for a refund i have just been ignored no response whats so ever! Doesnt deserve any stars absolutely appauling how do companies getaway with this.

Absolutely terrible service. Again purchased through Debenhams who have no customer service at all. Contacted this is it stores 5 times through email. Never responded. Also tried calling them. They never answer the phone. The company is absolutely useless when it comes to to customer service

I'm aware that a lot of people have given TII a single star, but it has been different for me. I ordered a tent online, but then had to cancel the order almost immediately. This was on a Friday afternoon. On Saturday morning I received an email from the store saying that I would get a refund, and I got it a couple of days later. I'm happy.

Ordered an item through Amazon - it was used. Tried to return it but they wanted to charge me for the privilege. No offer of compensation. No suggestions to make it right. Very poor.

Doesn’t deserve even one star. Absolutely disgraceful service. Ordered a foldable outdoor chair. It didn’t arrive on expected time even after 2 weeks. Customer service is poor and won’t respond. Requested refund and no reply yet. Don’t buy things from this seller.

I ordered 2 beach/festival chairs via Amazon. Delivery date came & went, as did several more. Needless to say, Hermes were involved! Finally, an unexpected knock and a single chair was delivered: a damaged chair, in a damaged box. When will businesses learn not to use Hermes?
Amazon were brilliant, instant refund.

Awful service - purchased through Amazon and sent a return back.

- They say it is a free return but the label is not pre paid, so I had to pay for the return myself.
- The return label address is invalid when sending via Post Office so had to Google the company to find the address.
- They messaged saying they did send me a pre paid label but I have no such message - clearly lies.
- They finally say they didn't receive the item.

Don't trust. Either a scam company or totally incompetent.

Customer service is appalling if you have an issue with your purchase. Contacted a number of timrs and received unhelpful replies. Purchase was an expensive item that barely lasted 7 months. Avoid this company at all costs.