thisisnessie.com Avis 

Good experience with this company. Very polite and did a very good repair at a reasonable price.
Would thoroughly recommend Nessie

I am delighted with my welly boot family pic which I treated to myself for Cmas. Easy to order and arrived very quickly. Just couldn’t be happier with the quality and design . Each child’s welly boot individually sized according to age. Thank you so much for attention to detail .

Had a problem ordering due to me being a technophobe called the contact number with some changes I wanted. I was talked through the process and also received a refund as my changes made the product cheaper. Item arrived on time very well packaged when opened the print was better than expected. Excellent quality and service. Will definitely use this company again.

Very happy with my Holly Berry Christmas drinks invitations. Informal, but very tasteful design, good quality card (options given), clear and prompt communication. Plenty of font and print colour options to choose from. Accurate proof provided. Arrived within a few days. Website stated that red envelopes were included, but I was delighted to receive white ones instead and would recommend these as standard! Highly recommend.

Echoing previous reviews on this company, will not be ordering from them again - Ordered a standard greeting card and phoned to request a different boot design, was quoted for the simple design change which I accepted the quote by placing the order in accordance with their instructions. Chased delivery 4 wks later to be told that the design change to facilitate would now be x5 price quoted, taking cost for a greeting card over £80! Apparently an email was sent detailing the price change however was never received nor did the company at any point phone me to clarify the position. Customer Service from staff poor, while admitting liability for error/misunderstanding was from their side they did not have the integrity to then take full ownership and fulfil the order - which they cancelled with the attitude of we will not carry the cost for the error and patronizing comments on my budget!
A company in my opinion that specializes in 'boot' images have very much got too big for their boots and lost focus of the importance of looking after their customers.

I have had a number of items from This Is Nessie over the years. The most recent purchase was a welly boot mug for a friend’s birthday which she loved. I went for the large bone china which was good quality, beautifully printed illustrations with personalised text. A unique gift.
Their customer service is brilliant. They are always happy to help either on the phone or via email with any questions. Great company.

Update after their reply:
The item has still not arrived. It will be nearly one week after it was placed. The emails I have received imply that I was at fault for not contacting them sooner (why would I contact the before the due delivery date), and not breaking away from my sister’s birthday celebration to speak to them on the phone! They refuse to refund me unless I return the item (which I still haven’t received). The item is personalised and cannot be resold, so I presume they only want it back to prevent me from having it for ‘free’. Frankly, at this stage, I want nothing more to do with this shoddy firm and if they want their £30 that badly, they can have it.

They have also blocked me from their Facebook page. Presumably they’re standard practice whenever they treat a customer badly. I also note they have got one of their employees, Tracey, to write a glowing 5 star review on Trust Pilot. Presumably posting non-genuine positive reviews is their strategy to combat genuine poor reviews.

Original review:

Having spent considerable time and thought personalising a print for my sisters milestone birthday, and choosing Next Day Delivery at considerable cost which promised delivery BY a particular day, I was heartbroken when the item didn’t arrive. This meant it missed my sister’s birthday and, in fact, has still not arrived. I don’t live near my sister, so even when/if it arrives, I can’t just pop it to hers. As such, I’ll be going to her birthday do tomorrow with whatever I can get from the supermarket as we have to leave early in the morning. I’m very upset to say the least.

My messages and emails were not responded to, despite being sent in the middle of the day on a Saturday. No one answered my phone calls, except an 4 year old girl on a voicemail greeting. Hardly what I would expect from a business. It wasn’t until I posted my frustration on their Facebook site that I got a reply. I wish I had read the Facebook reviews before buying.

This company promises Next Day Delivery when they actually mean bog standard first class. They use Royal Mail and RM do not do next day delivery as a service. They do Special Delivery which guarantees a next day or 48 hour guaranteed service.

No wonder so many people are upset when their orders don’t arrive, as they think they’ve paid for a promised next day service.

Avoid this company at all costs. They make excuses but are only interested in taking your money.

Thanks for ruining my sister’s birthday surprise.

Excellent service, fast post and safely packaged. Beautiful products and have purchased again. I highly recommend this shop. Thank you.

This is Nessie sent me the wrong order for a Christmas present that I ordered which I can accept sometimes does happen.., it arrived the day before their last Christmas orders day… I emailed and attempted to engage in live chat but this wasn’t working so the following morning I spent nearly 3 hours on hold just to be cut off each time. This was the 21 December and all I received was messages to say this was a busy period. I accept that also but fast forward to 28 January and I am still waiting for them to acknowledge me. I ordered through Joules and they have answered to say they will pass the messages on but nothing back.
I have sent at least a dozen emails and have also had a live chat with Joules who again just say they will pass the message on.
I’ve given up now but I will never use this company again which is a shame as I have used them often until now.
Zero customer service, shame as the products are lovely

Amazing personalised products and when Royal Mail lost the parcel (before thankfully finding it) offered to replace an item for free. High quality chopping board, mugs and glasses. Thank you so much.

I recently wrote a review on a company called This is Nessie from Not on the High Street. I complained about the poor quality and printing on one of two personalised face masks that I purchased from them as part of my grandchildren's Christmas. The name on one of the masks could not be read as the colour used was too dark to be seen properly on the mask.
I would like to point out that I was disappointed with the masks in terms of quality - I accept this is subjective - and of the printing on one of them. However I cannot complain about the service I received from This Is Nessie.
Once I had contacted the company, several messages went back and forth between us and the company did make it clear that they wanted me to be a satisfied customer and would take a close look at the masks. As I was unable to provide them with a photo, they sent me a postage paid returns label, which I appreciated.
I have no complaints at all about how they dealt with the problem. I have now had a full refund for the masks and I am happy with that, given there was an error on their website regarding the colour options used for printing. They have admitted that in writing and I am happy to say that because of my experience, they have rectified the problem so that no other customer has a similar complaint.
I am writing this review because the company felt that my previous review on Trustpilot was unfair and did not reflect the usual quality of their products, or their customer service, nor had they had a chance to resolve the issue before I provided a review. As I understand it from the company, I am only one of three people who gave them a one-star review out of 4000 reviews posted. If that is the case, then I can only assume that my experience was not reflective of their usual standards, both of products and services.
At this difficult time when small companies are struggling, I would not like my previous review to dissuade others from using this company as they have a wide range of products on offer. Every business can have minor technical issues, despite best efforts, and I am happy to accept that this was one of those rare occurrences, which, I understand, has now been rectified.
While I understand the effect a poor review on Trustpilot can have on small businesses, which this company pointed out to me, I do think it is the customer's choice to post such a review, even although the matter is in the process of being resolved. Again, I reiterate, I was disappointed with the masks, not the service provided once I had made the complaint.
I hope this review sets the record straight. I wish this company every success in the future. W.R. Glasgow