Absolutely exceptional customer service from this place in the 2 orders I’ve made. Everything is handled and packed with care, and it really does show. For any switches I need in the future, this will... Voir plus
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Impeccable customer service. I ordered 70 switches (In 10 packs, so 7X10 packs). I was quickly notified that they actually only had 58 in stock and offered to refund me for 2 whole bags (even thoug... Voir plus
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I just started a keyboard build, and after scouring the internet for a UK based supplier of the switches I wanted (Durock Ice King Tactile switches), I was really pleased to find Thocc Exchange.... Voir plus
L'entreprise a répondu
Sold. Subbed to Newsletter. Subbed to Instagram. I love this shop. Keys: Packed. To me in 24 hours. Packaging: Immaculate. Capybara Stickers included. Charity Registered. Handwritten note on the Welco... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Thocc Exchange is a global retailer of custom mechanical keyboards and accessories focussed on delivering exceptional service and availability. The store is run entirely by Matty, the founder and his two Boston Terrier dogs. We set prices based on fair market value not promotions, and we listen to our customers requests and feedback. Thank you for your feedback here on Trustpilot, it really helps us grow.
Coordonnées de contact
Royaume-Uni
- thoccexchange.com
Great service
Product arrived promptly and well packaged. Also gave the best prices I could find for the switches I wanted. Loved the extra stickers too!
16 avril 2026
Avis spontané
Réponse : Thocc Exchange
Lovely to hear thank you for sharing Dakash!
Absolutely exceptional customer service
Absolutely exceptional customer service from this place in the 2 orders I’ve made. Everything is handled and packed with care, and it really does show. For any switches I need in the future, this will be my go-to store.
13 avril 2026
Avis spontané
Réponse : Thocc Exchange
So great to hear this Dawud, really appreciate the feedback
Good selection, easy delivery to Denmark
Had just the switches i was looking for. Easy delivery to Denmark. Carefully packaged. Friendly.
15 avril 2026
Avis spontané
Réponse : Thocc Exchange
Ah yay thats great to hear thanks for reviewing us
An Excellent Experience
I just started a keyboard build, and after scouring the internet for a UK based supplier of the switches I wanted (Durock Ice King Tactile switches), I was really pleased to find Thocc Exchange. Lots of information was available on the website, which was full of pictures and is very easy to navigate. I ordered my switch of choice, and several other items, and the experience was 5-star from start to finish.
It’s clear these guys really care about the hobby. I was worried about my order getting damaged, but the packaging was incredibly secure and the shipping was fast and easy to track through Shop/Royal Mail. Everything arrived exactly as described and the experience of opening the package was enough for me to join their Discord and want to write a review.
If you’re looking for quality components and a smooth, professional transaction, I can’t recommend Thocc Exchange enough. I'll definitely be a returning customer!
9 avril 2026
Avis spontané
Réponse : Thocc Exchange
What a wonderful review thank you for taking the time to write all of this for us <3 Makes such a difference.
Buying from Thocc was a delightful…
Buying from Thocc was a delightful experience. The delivery was fast and carefully wrapped.
The switches are perfect.
27 mars 2026
Réponse : Thocc Exchange
Perfect that's exactly what we like to hear! Glad you are happy Jack
I was unexpectedly surprised by the…
I was unexpectedly surprised by the high quality of service of this store.
The lowest prices I found online for the product I bought. I even began to doubt that this was a real store. However, I bought the product, and a few days later it arrived to me in the best possible condition.
31 mars 2026
Avis spontané
Réponse : Thocc Exchange
Ha Mikhail sometimes I wonder whether this is all real or a dream but I do actually sell switches and I'm so glad you are happy :)
Had what I wanted and easy ordering…
Had what I wanted and easy ordering experience from the US
25 mars 2026
Réponse : Thocc Exchange
Brill! Hope you're doing well over there Tamerra :)
Great prices, service, and shipping
Affordable prices, genuine products, great customer service, and extremely fast shipping! I've placed two orders in the past week, and Thocc Exchange is now my go-to for UK mechanical keyboard shopping.
31 mars 2026
Avis spontané
Réponse : Thocc Exchange
Charlotte that's so lovely to hear thank you for reviewing us. I've been enjoying seeing your exploration evolve already!
Good customer service and thoughtful…
Good customer service and thoughtful packaging!
29 mars 2026
Avis spontané
Réponse : Thocc Exchange
Thanks Isac! We try to make it feel like a gift box :)
Excellent service
Excellent service, very prompt delivery and very good communication (with a personal touch😊) ... I highly recommend this vendor, Thank you so much 🙏
21 février 2026
Avis spontané
Réponse : Thocc Exchange
So welcome Rob. Really glad you are happy. Personal touch is so important these days I feel.
The guys at Thocc Exchange really care…
The guys at Thocc Exchange really care about their customers.
I'm currently going through some personal issues, which I highlighted when checking up on a group buy order and they went out of their way to send me some free switches to try.
I can't thank them enough for making me feel better in a crappy situation.
Thank you!
24 mars 2026
Avis spontané
Réponse : Thocc Exchange
So welcome Jake. You've been a star customer since the get go. Really appreciate your review, and wishing you all the best. You've got a couple of friends in Edenbridge if you ever find yourself nearby
Impeccable customer service.
Impeccable customer service.
I ordered 70 switches (In 10 packs, so 7X10 packs). I was quickly notified that they actually only had 58 in stock and offered to refund me for 2 whole bags (even though that meant I would get 8 switches for free). As well as offering me 70 of another switch that Matthew recommended me were similar for completely free. This showcased impeccable customer service and I am certain I will be ordering again.
Thank you so so much
18 mars 2026
Avis spontané
Réponse : Thocc Exchange
So welcome Matthew. The way I see it is if I can't fulfil your order in full, it's my job to make up for that. I'm really glad you are happy.
Excellent
Fast shipping within UK, quality switches for a good price, Thocc Exchange is now my go to place for ordering switches. I am 1 very happy customer.
19 mars 2026
Avis spontané
Réponse : Thocc Exchange
Ah wonderful thank you so much Athena. So grateful to have you as part of the community with us <3
Best overall experience I've had with online shopping
Absolutely amazing experience buying switches, the customer experience was unparalelled. The switches were also delivered extremely quickly, overall an unmatched experience. I'd rate them higher if i possibly could!! Other than just buying switches, Thocc Exchange has raised the bar for online shopping as a whole. Would 10/10 recommend
16 mars 2026
Avis spontané
Réponse : Thocc Exchange
Yesss!!! So excited to read this today thank you for writing it. This is the stuff that really gets me excited. We all deserve great retail experiences, and it just takes a little extra love. Win win!
My order was handled the next day and…
My order was handled the next day and arrived safe and sound.
23 février 2026
Réponse : Thocc Exchange
Brill thanks for the review Ralf. Love to hear it.
BUY FROM HERE!
Sold. Subbed to Newsletter. Subbed to Instagram. I love this shop. Keys: Packed. To me in 24 hours. Packaging: Immaculate. Capybara Stickers included. Charity Registered. Handwritten note on the Welcome letter. Bookmarked. Can't wait to purchase from here again.
14 mars 2026
Avis spontané
Réponse : Thocc Exchange
Ahhh thanks Sibe! This had me chuckling because it's the exact same process I go through when I find a store I LOVE. You're always welcome here and you know where to find me on instagram if you ever need guidance :)
Great shipping speed and packed really…
Great shipping speed and packed really well! Also great and super prompt customer service.
3 mars 2026
Avis spontané
Réponse : Thocc Exchange
Thanks Alice for the review. So nice hearing you had the exact experience I want you to have every time. Much love
Very good
Bought a switch tester along with switches and was very happy with the products. Order arrived quickly and was very happy with the customer service. Matthew even went on to recommend another store that was stocking the switch I was interested in.
3 mars 2026
Avis spontané
Réponse : Thocc Exchange
So glad you're happy Ellis. Hope you have been well since we last spoke. I will always recommend our friends over at Serpent Keys. Lovely store.
Réponse : Thocc Exchange
Wonderful stuff Joe. Glad you are happy!
Réponse : Thocc Exchange
Thanks Peter! Fast and friendly is a great way to be remembered :)
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