Thomson Reuters Avis 

My Reallegal software account got completely screwed up when my autopay credit card was hacked. I replaced the payment method and have been screwed over ever since including my account access being shut down. I spend hours on hold, countless emails, and customer service who do not have a clue.

I am tired of being lied to. I have a national firm and cannot access my account for my legal work.

Nobody cares. They need to be sued. Asian call rooms that have no idea what is going on.

Today is 3-21-25 My account is still not resolved. You have all the money for my account and I cannot make a legal transcript because my account was turned off.

TR makes it nearly impossible to cancel services. There are many roadblocks, and then there is a tiny window in which to provide the extra documentation that may be required - miss it, and you have to start from scratch. Customer service is dreadful. There are many many confusing and opposing notifications. Have been trying since September to cancel- it shouldn't require endless administrative work to cancel.

BEWARE of their autorenewal. They don't tell you about it and will trap you into another year long contract if you do not cancel within 30 days prior to the autorenewal date. No flexibility whatsoever. Their customer service is the worst.

There are many legal softwares out there, much better and up to date. I will not do business with them again. Save yourself the headache and stay away.

THIEVES....Don't do business with this company. They lie, they overcharge consistently by telling you stories they cannot back up with evidence. STAY AWAY from this company.

Poor poor experience
Just trying to obtain some basic pricing to access pratical law. They just will not give a price. They want you to have a meeting witht their product specialist team? And set up a trial. We have used it in the past and found it useful hence a revisit. if I like a car and want to buy it I do not need a tour of the showroom to look at other cars. Just bsell me the car before I just walk away and leave it! Crazy

Thomson Reuters used to be an excellent company to work and advertise with, but over the past two years, their customer service has significantly declined. If you encounter an issue with the portal or have a question and need assistance, it’s a struggle to get help. Even if you manage to reach someone after being transferred multiple times, they’re often reading from a script and may have limited English proficiency. After 20 years, we finally left due to the growing frustration.

Very bad service my TV still not repaired, while my new TV is under one year warranty, it has been three months to complained to the Thomson Consumer Care, but my TV not repaired yet, I filed petition to consumer court by my lawyer. I wanted to rate this company zero rating.

Horrible customer service! I needed to reinstall their UltraTax CS software on my client's server as some users were experiencing issues with starting the software. They resisted assisting me as I call numerous times during the afternoon wasting a full day trying to get a simple reinstall to happen. This is also TAX SEASON so this software reinstall is critical to my client's business. Never do business with this POS company!

Horrible Company with Worse than Used Car Salesman Techniques.

If you are looking to purchase accounting or audit software like Engage made by this company, THINK AGAIN.

They bury multi year contract clauses in the fine print. Their salesmen will never disclose those to you upfront. And whenever you want to change things like the number of licenses subscribers, especially down, you are in a world of hurt. We are having that bitter experience with them right now. Oh, we wish someone would have told us. We are stuck with a 3 year contract on a product we now will barely use and have to pay the full 3 year in order to cancel. All this because we wanted to reduce the number of licenses from 5 to 3. They told us they cannot do that. Then when we wanted to cancel, they brought up the multi-year licenses clauses that we did not know until now and that we're buried in the Docusign they sent us.

Absolutely terrible customer service, always late on updating their software. Always a problem with their software and when you try to tell them about the problem they send you a bill.