Thrive Causemetics Avis 

I chatted about a reorder of mascara that seemed thick and clumpy. The first tube if liquid lash extension was amazing.
I have had this tube a while as i searched different brands but wasnt satisfied with them.
I contacted Thrive to ask if the formula had changed before I reordered. Even tho i was outside of the 60 day return window, they are sending me a new tube at no charge. I am fully satisfied with customer service and hope the replacement tube is as great as the first one i ordered.

This brand is amazing! I am allergic to everything, and I am so happy I found this brand. They are affordable, helpful, stand behind their products, and go out of their way to make their clients happy. I will be a forever buyer of this product! I have had GREAT experiences with this company. They have a wide range of colors and every product you might need. I do not need to shop anywhere else for makeup!

I put an order in on September 5 th. My card was charged Sept 6th. Cannot find order on my account but after contacting them, they provided a tracking # which says waiting for pickup in North Las Vegas. Contacted them again- Now says if I don’t receive by 28th, they will consider it lost and refund me. That’s ridiculous! They should be able to research problem and either re-send or refund now. Customer service is awful.
Buyer beware.

I ordered their viral Tubing Mascara in Rich Black and Brown Black, along with the Brilliant Eye Brighteners in Shaney Jo and Muna, and honestly, they were all amazing!
I’ll admit, I was a little hesitant at first, especially because the company’s marketing can be pretty aggressive 😂 But I’m so glad I decided to give them a try!
I really wish I had taken before-and-after photos of my eyes with and without the mascara because the difference is actually noticeable! The eye shadows are very subtle but buildable, and I love that they’re easy to carry with me when I’m on the go.

One of the eye shadows did come off as soon as I opened it, but I was able to put it back on. I’m not sure if it will stay that way, but it’s okay—I’ll make it work!

Overall, I’m really happy with my purchase and would definitely try more of their products. ❤️

I went through your online chat asking about exchanging a product and getting a recommendation for what color I should exchange it for. Angela and Lyra were so helpful and it was so easy. I very much appreciate how they helped.

I’ve ordered 3 times the mascara, (fabulous) and eyeliner pencil. I love their products and I always receive them once I order in a short time. That is pretty remarkable for online companies that advertise on Facebook or Instagram. I will continue to order from them.

I have used Thrive cosmetics mascara for several years.
The last time I ordered it, it was never delivered, I called three weeks later. I was told they would send a new one out at no charge and free express delivery. I’ve never received it.

I’ve been using their tubing mascara, lipstick, and eye brightener for years and I absolutely love their products! I’ve had to return an item once because of the color and the process was so fast and easy with no shipping fee nor restocking or any other kind of fee. I recommend this brand 100%!!

The lip gloss solid tube has approx 1/4 in of product a TOTAL RIP OFF! The company is a bait and switch, customer service is rude and I say RUN DONT walk away from this con artist company

I tried to place an order online, but was having trouble, so got on a chat with Anna & she placed my order & sent me an invoice. That was extremely nice & helpful. :-)

I ordered mascara and eyeliner 10 days later showing on shop it wasn’t shipped, on the 11 day I reviewed the eyeliner the little box was crushed in the envelope, called and they needed me to send a copy of the shipping paper which I did and then they investigated and now they reordered the mascara and gonna ship again ! Told the girl I will never order from them again. $46 was paid the next day of ordering and 11 days later it’s gonna take another 5 days she said , so disappointed in this company.

They are always so helpful, have amazing products, an amazing return policy, and I am just overall very impressed with this company. Their products are clean, thoroughly tested and perform VERY well. My favorite clean makeup brand. I have ordered from them probably 5 times at this point, over the past 5 years (I don’t wear makeup much but tend to order multiple things when I do) always a great experience. I did do a return once, and an exchange another time due to the colors not being right. No issues, super easy. Amazing experience!

I have ordered from Thrive for years, lately it’s not been very reliable. When I go to use my rewards it’s always a pain. ALWAYS,you have to jump through hoop's, hours or a day later ( depending on how long you can sit on your phone) to get help. It’s always been this way for me.Delivery is a whole other issue I just waited 10 days for eyeliner, I ended up going and buying one at a store and i found it to be better stayed on better and was a lot cheaper than Thrive. I requested a refund and 5 days later I’m still waiting on it. This has brought me to be totally done with Thrive to many hoops to jump through, not sure what has happened with this company but I will not be ordering from them again

I am a huge fan of Thrive ! At 65, it has been difficult to find moisturizing products. From the shadows to lip products , they are foolproof to apply . My particular favorite is the under eye concealer. FINALLY found my go to for my daily routine. My only complaint is that I would love a small sampler kit for lips and shadows . Thank you drive for being who you say you are

Worst liquid liner purchase in my many years of cosmetics use. While the product itself is easy to apply with control the container has been defective over two purchases and one replacement. The top literally blows off so violently that I have found it on the other side of the room. No longer willing to tape it together daily after once again finding the lid has forced its way off and now the product is dry. I feel it is likely well known by Thrive that this container needs a redesign. No longer interested in this line.
Now being asked to provide more detail or review may be removed. I have no interest in dealing with Thrive directly anymore and hope this supports the fact that I am a Human and my review is legit.No further detail should be required as the original description of the problem was pretty clear.

Angela was very helpful, answered all my questions and has great customer service skills. Thank you again.

The eye shadow that I bought broke out without much used. Customer service was prompted to answer my email just to tell me after checking when I bought the product that it been more than 60 days and they can't not do anything about. Very expensive product, poor quality it should have long grace period.

There are two eyeshadow sticks that are out of stock. I spoke to someone who added me to a list. I hope to get them soon. I'm an older person and having the right eyeshadow color can help me feel like myself.

My Go-To Brand! Best Formula Hands Down! Whether I do a full face or a 5-Min OTD routine, these products have me covered. I always purchase double to make sure my favs do not run out. TC has what every Pro & Newbie needs. Face, Eyes, Lips, Brows, Esteem... lol. I am having a blast with these products. Don't take my word alone, Try Them for Yourselves. You'll see what I mean. :-)

I've been purchasing from Thrive for 4yrs now. It's a clean beauty brand with a high focus on customer satisfaction. Thrive also participates in a giving back program. I've never had any issues with returns/exchanges, customer service communication, or feedback. Some products have not met standard and I was immediately issued refunds for those products.