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Ticketory is a global travel platform offering attraction tickets, tours, and city passes in top destinations worldwide. We provide fast booking, instant confirmation, and reliable customer support for a seamless travel experience.
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
3,0
9 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unreliable vendors behind. It lets you purchase tickets for attractions which require dedicated names, but then it does nit warn if you missed putting the names and populate the name of the purchaser to all tickets. We got contacted too late to provide the correct names. A refund was offered, which we never received. Stay away from using this plattform!
Awful platform. We booked tickets for the colosseum 4 weeks in advance and received confirmation for our tickets.
1 day before we get called from a local partner that they cannot issue the tickets! And now, noone feels responsible for the refund! They are sending us from one hotline to the other without acting. What a joke!
I booked rikets to Peleș Castle in Romania. Initially I had problems receiving the tickets but after contacting the back office I got swift help and service.
Friendly and professional helpful personnel!
Things can go wrong sometimes but a friendly and helpful response makes up for everything!
I will use the services again!
Réponse de Ticketory
Hi Gunilla,
Thank you so much for your kind words and for giving us the opportunity to make things right!
We’re very happy to hear that our team was able to help quickly and that you had a positive experience in the end. We truly appreciate your understanding and your trust in us.
We look forward to helping you with your next adventure!
Best regards,
Ticketory Team
Scam company! They influence Google Maps in order to be listed as the 'official website' for various attractions. They then buy up tickets and resell it to unsuspecting customers for a much higher rate.
Réponse de Ticketory
Hi Kevin,
We’re sorry to see your review, but we’d like to clarify a few important points.
Ticketory is an independent ticketing platform and we have never claimed to be the official website of the attractions we offer. We recently became aware of an issue affecting how our website was presented within certain Google placements. We immediately raised this with Google, and the issue was resolved and the misleading presentation corrected some time ago.
As an independent reseller, our prices may differ from the attraction’s direct price, as is the case with many third-party ticketing platforms. All prices are displayed before purchase, and customers are free to review the total amount before completing their order.
We take transparency very seriously and certainly do not intend to mislead anyone. If you made a purchase with us and have a specific concern about your booking, please contact us at support@ticketory.com with your booking reference and we’ll be happy to review it.
Best regards,
Ticketory Team
They uploaded our products and selling in our name!!!! A new SCAM method!!!! Bevare🤬
Just managed to contact the police about this
Réponse de Ticketory
Hello Robert,
We're sorry that this situation caused concern.
Ticketory did not upload or sell your products with any intention to misrepresent your business. The listings in question originated through one of our distribution partners, and as soon as you contacted us and explained the issue, we investigated it immediately.
Although we were under no contractual obligation to do so, we removed the products promptly as a gesture of good faith and confirmed their removal to you.
We respectfully reject the allegation that this was a "scam." At no point did we intend to misrepresent your business or deceive customers, and we acted quickly and cooperatively once the matter was brought to our attention.
We remain open to constructive dialogue should you wish to discuss this further.
The Ticketory Team
Ticketory is listed on Google as the “official site” for various museums in Mexico City. It is not—their websites are run by the Mexican government. Ticketory marks up the actual price of a ticket to the museum by a large margin while masquerading as the museum itself. It makes several experiences un-refundable. It’s extremely predatory.
Réponse de Ticketory
Hello,
We're sorry to read your review, but several of the statements made are factually incorrect.
Ticketory is an independent online travel agency. We do not claim to be the official website of any museum or attraction, nor do we state that we are affiliated with the Mexican government or any attraction unless explicitly indicated.
Regarding Google, we do not control Google's labels, business profile presentation, or search interface. If Google displays information in a way that causes confusion, we actively work with them to have it corrected.
Our prices are clearly displayed before purchase and may differ from the attraction's own website because they can include additional services such as customer support, booking infrastructure, payment processing, and other value-added services. Customers are free to compare prices before making a purchase.
Our cancellation policy is also displayed before checkout and must be accepted by the customer before payment. Some experiences are non-refundable because this is the policy set for those products, while many others do offer free cancellation depending on the supplier and product.
We take customer transparency seriously and are always happy to investigate any specific booking if you contact us with your booking reference.
The Ticketory Team
Wir haben eine Tour über ticketory gebucht. Vor Ort gab es leider ein paar kleinere Probleme, die ticketory nicht zu verantworten hatte trotzdem bekamen wir aus Kulanz eine großzügig Erstattung. Gute Kommunikation, zu empfehlen.
Réponse de Ticketory
Hello Stefanie,
Thank you very much for your kind review!
We're happy to hear that you enjoyed the tour and appreciated our communication. Although the issues on the day were outside of our control, we're glad we could help and provide a goodwill refund to make your experience better.
Your recommendation means a lot to us, and we hope to welcome you again on another adventure in the future.
Warm regards,
The Ticketory Team
Fast checkout, instant confirmation email, no problems at the entrance. That’s pretty much all I expect from a ticket website 👍
Réponse de Ticketory
Hello Samet,
Thank you very much for your 5-star review!
We're delighted to hear that your booking experience was smooth from start to finish. Fast checkout, instant confirmation, and hassle-free entry are exactly the experience we aim to provide for every customer.
We truly appreciate your support and hope to help you book many more great experiences in the future.
Warm regards,
The Ticketory Team
Thank you for taking care of my issue! I have booked and experience for a future date, but there was a glitch in the system and the date was successfully changed. I really appreciate your help with this!
Réponse de Ticketory
Hello Sonata,
Thank you so much for your wonderful 5-star review!
We're delighted we could help resolve the issue and ensure everything was sorted out for your upcoming experience. We know how important it is for travel plans to go smoothly, and we're glad our team was able to assist you quickly.
We truly appreciate your kind words and your trust in Ticketory. We hope you have an amazing time on your trip, and we look forward to helping you again in the future!
Warm regards,
The Ticketory Team
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