TicketPort Avis 

236
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought tickets back in May for Taylor Swift (Aug 20th). They were ridiculously expensive but my main concern was whether they’d be legitimate. Heard so many horror stories about resale sites. I did... Voir plus

Noté 5 sur 5 étoiles

Tried to find Ricky Gervais tickets on all the usual sites, Ticketport had them & at a very reasonable resale price of £75 to see him in Watford on Sept 17th 2025, I read the reviews of the site & i... Voir plus

Noté 5 sur 5 étoiles

Fantastic service. This was the first time I was using TicketPort and I was a bit worried when my tickets didn't arrive straight after order but the customer service was very good, responsive and reas... Voir plus

Noté 5 sur 5 étoiles

I was sceptical at first after reading bad reviews about other ticketing re-sale websites but everything went smoothly, just as described in the FAQs. E Tickets came through 4 days before the gig. I... Voir plus

À propos de l'entreprise

  1. Billetterie de spectacles

Écrit par l'entreprise

TicketPort is a safe and secure platform to buy tickets for music, sports and comedy events throughout the UK. All prices are upfront with no hidden fees. TicketPort is part of the Fair Ticketing Alliance.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

236 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,5

Tous les avis

(236)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Ticket Port fees are too high

Ticket Port fees are too high. At face value the tickets should have cost £67.50, but was charged £105 per ticket. Ridiculous mark up price. Not impressed.

16 décembre 2022
Avis spontané
Logo de TicketPort

Réponse de TicketPort

Hi Karen, the TicketPort booking fee is only 7.5% which is in fact lower than almost all our competitors. It is also worth remembering that there are always booking fees and charges in addition to the face value regardless of your point of purchase, so no one would be purchasing at the face value price. As a transparent website we display the face value throughout the booking process, and the price you originally see is the price you pay with no extra hidden charges added later on. We hope you enjoyed the event and the opportunity to see Peter Kay's first London O2 show in over 10 years. We can see tickets were bought 12 days before the event and were received a week before the show.

Noté 5 sur 5 étoiles

Superb customer service

Superb customer service, probably one of the best I’ve ever dealt with. Super helpful, quick replies and will 100% use them again to buy tickets in future! Highly recommend.

15 décembre 2022
Avis spontané
Noté 3 sur 5 étoiles

Tickets only arrived on the Thursday…

Tickets only arrived on the Thursday but we were kept informed of the reason for delay and when it would be resolved although you could improve this by notifying people two weeks before. I had to contact you before I got information as I am sure others did, adding to your workload . You would save yourselves extra work if you routinely notifies people 14 days pre event there was going to be a delay sending out tickets and what you were doing to resolve this. Otherwise, everything fine and in fact you upgraded me at no extra cost and I had a brilliant view. Should really have rated you 3.5 not 3!

3 décembre 2022
Avis spontané
Logo de TicketPort

Réponse de TicketPort

Thanks for this positive review. We have since been in touch to confirm that we did send out event information over two weeks before the event so it is unfortunate you didn't receive this or it went in to your junk mail (we do advise adding our email address to your safe sender list after purchase). We did however respond promptly when you first contacted us. Whenever there is a delay in tickets being sent out, which is normally out of our hands and because of issues with the venue, we keep all our customers as up-to-date as much as possible. We sent a total of four emails in the three weeks building up to the event. We are glad you otherwise appreciated the service and our complimentary upgrade!

Noté 5 sur 5 étoiles

Brilliant, no issues

Fantastic service. This was the first time I was using TicketPort and I was a bit worried when my tickets didn't arrive straight after order but the customer service was very good, responsive and reassuring. I received tickets around 1.5 weeks before the event whcih looked like simple QR codes. The event took place yesterday (Ricky Gervais at O2) and everything went smooth. No issues. Will definitely be using again. Thank you!

7 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Great quick and efficient service - Peter Kay Tickets

Bought Peter Kay tickets on Thursday 1st December for Friday 2nd December. Received confirmation email straight away at 11:52 and received the E-tickets at 13:46. Very quick and easy to use. Also receeived an Important Event Information email which was useful.

2 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Spot on

Spot on, bought on Sunday went to gig on Wednesday
Customer service great response when i asked a question
Would use again without hesitation

23 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Buying process was easy with no hidden…

Buying process was easy with no hidden fees. Confirmations were received in good time and the contact centre answered a query almost immediately. No problems with the tickets on the day. Whilst I’d rather not have to use sites like this to buy a ticket on resale a couple of hours after they were all sold out, but as it seems that’s the way of the world then this site/company seems to be a good one to use.

16 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I had an unfortunate events happen…

I had an unfortunate events happen which means I could not attend, ticketport respond via email straight away said they would message me back by end of the day with a response and have gave me a full refund. I will be using again in the near future

16 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Extremely satisfied customer

Best customer service ever.. recently purchased tickets as a gift my son, unfortunately he will be away on the date, I emailed ticketport explaining the situation they responded the same day and arranged a refund. A brilliant customer service.. I have no hesitation recommending this site.
Thank you ticketport. 100% 👍

15 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Absolute excellent customer service…

Absolute excellent customer service from this understanding and cooperative company.
Bought some very expensive tickets in error, and they went out of their way, at the weekend, to contact the seller and negotiate a refund. They didn’t even charge me the admin fee for the cancellation.

13 novembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Awesome gig, go Paolo!

Although a bit dubious as we had never bought tickets in this way, we were delighted when the tickets were emailed to us, we had to put them on our mobiles and gained entry ( by them scanning our phones) without any problems! Couldn't be happier. A stonking gig so we are so glad to have managed to purchase these tickets!

31 octobre 2022
Avis spontané
Noté 5 sur 5 étoiles

I was honestly so concerned when using…

I was honestly so concerned when using ticketport for the first time,I must say they have been amazing from start to finish! I raised my concerns before the concert and they instantly responded, and completely reassured me! I can't pick one fault, everything was completely smooth sailing. I would absolutely use ticketport again.

7 novembre 2022
Avis spontané

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