Quick Delivery and Fair Prices Easy-to-navigate website that has most new cards. I ordered and got exactly what I expected and more! I was building Rescue-ace and got a free Starlight Quick Attacke... Voir plus
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Lisez les avis des autres
Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out. UPDATE: Store reached out and went above and beyond to... Voir plus
L'entreprise a répondu
Preordered with the store, received Royal Mail tracking ten days ago with no update. All they have done is generate the label and not actually ship it. Someone I know asked for cancellation (after the... Voir plus
L'entreprise a répondu
I have used Tierzero many, many times throughout the years. As a collector, player and re-seller they have always done a fantastic job of quick dispatch, quick delivery and great prices. I have never... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trading Cards, Board Games, Accessories and everything in between. We take pride in offering the latest products, the best prices and most importantly, outstanding customer satisfaction.
Coordonnées de contact
Horizon House, SG76NG, Baldock, Royaume-Uni
- sales@tierzerogames.com
- tierzerogames.com
4,1
Bien
113 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Haven't received my item
6 janvier 2026
Réponse de Tier Zero Games
Hi Jack,
I am really sorry to hear that, we do not seem to have ever had any contact from you but would love to help get this resolved for you if you could send us an email with your order number? Thanks.
Great experience so far as an international buyer
The communication is good, the only "complain" and it's not even a valid one, there can be mistakes in our orders due to the similarity in the names of the cards; when that happens, the customer service is top tier.
2 décembre 2025
I have received no updates on my order…
I have received no updates on my order in over a week.
2 décembre 2025
Réponse de Tier Zero Games
Hi Mitchell, i am very sorry you felt you didnt recieve an appropriately timed update but if theres anything we can do to help please do feel free to email us at sales@tierzerogames.com
Poor service
What went wrong i placed a pre order for a deck core to realise date 4th December so in theory should arrived friday or Saturday 24 hours deilvery.
No instead dispatched wensday wait for 5 days and still hasn't arrived ive been lied to and let down im switching who I trust getting deck cores from
2 décembre 2025
Réponse de Tier Zero Games
Hi Alexa, i am very sorry you wasn't happy with the service provided, I looked into your case and it appears it was dispatched on the Friday as expected, but delayed by Royal Mail in arriving to you, which whilst we would love to be able to control we sadly can't. If you do feel we could have done more to help with your order or the service you received please feel free to respond to us at sales@tierzerogames.com and we will make sure to take this feedback onboard
Great service
Easy to order and quick delivery. Only place to have stock of what I wanted.
10 novembre 2025
Great price and shipped and arrived…
Great price and shipped and arrived quickly
7 novembre 2025
Avis spontané
Extremely Poor Communication and Follow-Through
I rarely leave negative reviews, but my experience with TierZero Games has been genuinely frustrating. After placing an order, I encountered repeated issues with shipping, tracking, and communication. Despite being told my order would be reshipped via DHL Express and that a partial refund would be issued to reflect updated card values, I had to chase multiple times for any confirmation or follow-up.
The tracking information was only shared after several emails, and as of writing this, I still haven’t received the promised refund. Every step of this process felt like pulling teeth — I was constantly left in the dark and had to initiate contact just to get basic updates.
I understand things can go wrong, but the lack of transparency and accountability here turned what should have been a simple transaction into a drawn-out ordeal. I won’t be ordering again, and I’d caution others to be wary of the customer service experience.
4 septembre 2025
Avis spontané
Réponse de Tier Zero Games
Thank you for taking the time to share your experience — we’re genuinely sorry for the frustration this caused.
You’re absolutely right that this situation fell short of the level of service we aim to provide. While shipping disruptions and valuation adjustments can occasionally occur, the lack of timely communication, delayed tracking information, and the outstanding refund you mentioned are not acceptable. You should never have had to chase us for basic updates, and we regret that this became a drawn-out and stressful process for you.
Transparency and follow-through are priorities for us, and it’s clear we missed the mark here. We appreciate you acknowledging that issues can arise, and we take seriously your feedback about how this was handled once they did.
We’d like the opportunity to review your order in full and ensure the refund and any remaining concerns are resolved properly. Please reach out to us directly at sales@tierzerogames.com
with your order number so we can address this as quickly as possible.
Thank you again for your honest feedback — it helps us identify where we need to improve.
Very slow and bad customer service
Will not refund when cancelling an order. Customer service is hard to get in touch with, takes multiple emails to get any response. Continuing to hold money for a very long time with terrible excuses. Weeks have gone by and I still have no product and no refund. Can not recommend
22 septembre 2025
Avis spontané
Always a great experience
Always a great experience, they are always fast and efficient. Great working with them
28 août 2025
Good store!!!!
27 août 2025
Excellent as always
Excellent as always. Arrived quicker than I ever expected. Will always choose Tier Zero for my orders
29 juillet 2025
Very fast as always!
29 juillet 2025
Everything arrived super fast and in…
Everything arrived super fast and in great condition thank you ❤️
29 juillet 2025
Order arrived fast and complete
Order arrived fast and complete. Professionally packed, very smooth experience.
28 juillet 2025
Customer communication needs improving
Item did arrive eventually (9x days after purchase), but there was no communication from customer service that there was an issue.
Trying to reach customer service was quite frustrating. I had no success using the contact form on their website. Their contact number which I tried during their normal working hours kept saying that nobody was available. Eventually somebody responded via email in response to the live chat from their website (which again told me nobody was available).
This company needs to work on their customer communication and notify them when there are issues with an order.
28 juillet 2025
Definitely use them they are very good
Highly recommend good communication and delivery was good. Would use again
25 juillet 2025
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