We made a large order and had it confirmed to us twice (once by customer services on email and once on the order confirmation email) that the wait would be 10 weeks. This was already pushing our timel... Voir plus
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Lisez les avis des autres
Lucie from customer service was really helpful and joyful to deal with while helping to cancel my order. I had to cancel my order as I realised the lovely coffee table we had purchased is just too big... Voir plus
Really lovely piece of furniture, solid wood with a beautiful grain. Quality craftsmanship making it so easy to assemble with precision . Arrived very quickly. Great company to deal with. Refreshingly... Voir plus
Excellent customer service from Lucie at Tikamoon. She followed up my queries and got back to me quickly. She was friendly, kind and competent. We love the Marius rattan armchair we bought. It is beau... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Coordonnées de contact
Royaume-Uni
- tikamoon.co.uk
4,2
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Exceptional customer service
Exceptional customer service. Website easy to use, items clearly described. The item was delivered promptly. Unfortunately, we believe, during transit the mirror got shattered. It’s was heartbreaking when we opened the package to see the mirror totally shattered. I called them and straight away a very efficient and kind lady answer my call. Immediately after I had an email from Tikamoon Customer Services apologising for the inconvenience and giving me a refund. I’m very thankful to them for the speedy resolution and excellent customer services.
I would buy from them again undoubtedly.
7 mai 2026
Avis spontané
Réponse de Tikamoon UK
Thanks for sharing your experience. Sorry to hear the mirror arrived shattered—that’s always disappointing.
It’s good to hear that Tikamoon handled it quickly though, with a fast response, kindness over the phone, and an immediate refund. That kind of efficient resolution really does make a difference.
Glad it was sorted out smoothly in the end, and that you’d still consider ordering again.
Your Tikamoon Team
First time ordering from Tikamoon
First time ordering from Tikamoon. The product was as expected - really pretty and as described.
The team were helpful in explaining things and Lucie was particularly attentive.
I would recommend Tikamoon. Thank you.
6 mai 2026
Avis spontané
Réponse de Tikamoon UK
Thanks for your feedback! It’s great to hear your first order with Tikamoon went smoothly and that the product matched your expectations. We’re also glad the team, and Lucie in particular, were so helpful and attentive. Really appreciate the recommendation!
Very slow and inaccurate delivery times...
Very slow and inaccurate delivery times. We ordered a bathroom vanity which unfortunately had changed from a 10 day lead time to 'within 6 weeks', which put us near the end of our bathroom install. Unfortunately it ended up being longer which inconvenienced us and the installer who had to return at a later date to complete the job. I did contact customer service as the expected delivery kept moving later and later and they were of no use and not very apologetic, instead trying to imply that the expected delivery was within 6 weeks - which it definitely wasn't. The website tracking said shipping imminent for a long period of time so not exactly helpful.
We also ordered a mirror in a separate order and the delivery updates and tracking were also very poor.
The positive is that both items appear to be good quality and we love the look of them. If they can improve their shipping and customer service then I would use this company again.
30 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your feedback, and we’re really pleased to hear that you’re happy with the quality and look of your items.
We’re very sorry for the delay with your vanity unit and the inconvenience this caused, especially when coordinating with your installer. We completely understand how frustrating this must have been.
To clarify, at the time your order was placed, the advertised delivery timeframe for this item was up to 6 weeks. Your order was delivered 4 days later than this estimated timeframe, and we sincerely apologise for this delay.
We also regret that the tracking updates and communication did not meet expectations, and we appreciate you bringing this to our attention. This is something we are actively working to improve.
Thank you again for your feedback—we do hope to provide you with a much smoother experience in the future.
Kind regards
Your tikamoon Team
Unfair customer service
I used to rate TIKAMOON back in the day but please be aware that neither the quality of the product is or the customer service is matching the prices they charge.
I bought a unit for my new flat months ago which came with a big crack. They gave me back “some” money, though a tiny proportion, for the faulty unit.
However what happened is the crack got worse and now not full functioning.
They are refusing to do anything about it even though it’s still within the 5yr guarantee, purely because they have me some money back in the first place. So I either pay them back or nothing happens. This is absurd, as the time and inconvenience isn’t being take into account and that small discount should and is tiny remedy for that.
Avoid at all costs.
2 mars 2026
Avis spontané
Réponse de Tikamoon UK
We’re very sorry to hear that you’re disappointed with your experience, and we do understand how frustrating this situation must be.
When the issue was first reported, a partial refund was agreed as a contribution towards a local repair to prevent the crack from worsening. As this repair was not carried out, the damage has unfortunately progressed over time.
That said, we are absolutely committed to resolving this for you. As part of your guarantee, we have offered a full replacement of the unit. The only condition is the reimbursement of the initial repair contribution, as this was provided specifically for work that was not completed.
We appreciate that this may feel inconvenient, however this approach ensures a fair resolution and allows us to provide you with a brand new item.
We thank you for your understanding
Your tikamoon Team
NOT SOLID OAK
NOT SOLID OAK. BEWARE
Bought a sideboard that was listed as solid oak. It wasn't. It's all veneered ply and has been completely missold. The only part that is solid is the top. Not only that it arrived weeks late and damaged. The damage had clearly been done prior to delivery and badly repaired as you could see the dried glue underneath.
I complained to tikamoon, they stated that I missed a part in the description about the wood which describes it accurately. that specific part stated the doors are veneered ply, the rest is solid.
Incorrect. The only part that's solid was the top. All for £1500. You are not getting solid woods for your money.
Offered me a ridiculous 10 percent refund for a damaged item plus ply wood advertised as solid oak.
Chinese bought items cleverly marketed. Not worth the money .
I'd strongly recommend that you describe your items properly. I.e not solid wood, although unlikely that will happen as you'll lose sales in favour of more bad reviews, not sustainable unfortunately.
23 avril 2026
Avis spontané
Réponse de Tikamoon UK
We’re really sorry to hear how disappointed you are with your sideboard and the condition it arrived in. This is not the experience we want for our customers.
We do our best to clearly describe the materials used in each piece, but we regret that this wasn’t your impression.
We understand your frustration regarding both the damage and the proposed resolution, and we will take your feedback on board.
Kind regards
Your tikamoon Team
Perfect customer service and fantastic furniture
Their availability to answer any query, how they do their very best to provide top customer service and they are always so polite and friendly.
27 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your kind words! We’re really glad to hear you’ve had a positive experience with our team.
Best wishes
Your tikamoon Team
Better than we hoped!
Everything on the Tikamoon website looks high quality. We choose a console and hoped it would be as good as it looked. The website did not do it justice, it's so lovely and beautifully made, we are thrilled with it. Customer service was great too.
18 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your wonderful review. We're happy to hear that your console exceeded expectations and that you're so pleased with the quality and craftsmanship. It's also lovely to know you had a great experience with our customer service. We hope you enjoy your new piece for many years to come.
Easy to order, first rate customer service
It was very easy to order, and all the customer service via the chat has been first rate. Lucie (and all the other customer service agents I chatted with) was very helpful, and prompt in dealing with my query. Its one of the most friendly customer services I've ever dealt with.
20 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you found the ordering process easy and that our customer service team, especially Lucie, was helpful and prompt in assisting you. Providing friendly and efficient support is something we truly value, so it means a lot to know it made a difference. We'll be sure to pass along your lovely feedback to Lucie and the rest of the team. Thanks again for your support!
Kind regards,
Your tikamoon Team
Best quality wooden furniture 💙
I have already purchased other pieces of furniture from Tikamoon in the past, these beautiful bedside tables are the latest addition and they look amazing in my new bedroom.
I highly recommend this company if you are looking for good quality and very well made wooden furniture which will last for ever.
Well worth the money spent.
Also I would like to mention the extremely well packed boxes they came with. Excellent overall ⭐️⭐️⭐️⭐️⭐️
14 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your wonderful review and for choosing us again—we truly appreciate your continued support.
We’re delighted to hear that your new bedside tables look amazing in your bedroom and that you’re pleased with the quality and craftsmanship. It’s also great to know the packaging met your expectations, as we take extra care to ensure items arrive safely.
Thank you for your recommendation and kind words—it really means a lot to us. We hope you enjoy your furniture for many years to come!
Kind regards
Your Tikamoon Team
Fantastic customer service
Fantastic customer service - thank you Tracy!
This is the second time I have used this company and would definitely recommend - they go above and beyond!
13 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your kind words and for choosing us again—we really appreciate your continued support.
We're delighted to hear that you had such a positive experience and that our team was able to provide the level of service you expected. Your recommendation means a great deal to us, and it's wonderful to know you would use us again.
Thank you for taking the time to share your feedback—we look forward to assisting you again in the future!
Best wishes
Your Tikamoon Team
The product took a long time to arrive…
The product took a long time to arrive which is why 4 stars. The quality of the product is excellent but didn't realise how heavy it would be - 72kg !!! Which has dented our wooden floor and to pull out the extension leaf would require 3 people to avoid further damage to floor.
12 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your feedback. We're sorry to hear that the delivery took longer than expected, but we're very pleased to know that you're happy with the quality of the product.
We appreciate your comments regarding the weight of the table. Many of our tables are designed with solid materials to ensure durability and stability, which can make them quite heavy. We would always recommend using protective floor pads and having assistance when moving or extending heavier items to help avoid damage.
Thank you again for your valuable feedback, and we'll take your comments on board as we continue to improve our product information and customer experience.
Kind regards
Your tikamoon Team
Amount of Packing Ridiculoud
Chair is quality
But the amount of packaging for an OAP to deal with is just ridiculous . They need to offer an unpack and rubbish dispose service before I would use them again .
I know they will reply regurgitating protection etc etc but they seriously need t ok look at overall service
11 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your feedback. We're pleased to hear that you're happy with the quality of the chair, but we're sorry to hear that the amount of packaging caused frustration. We do use protective packaging to ensure items arrive safely; however, we do offer a premium delivery service that includes unpacking and removal of packaging materials. This option was available at checkout but was not selected on this occasion.
We appreciate your comments regarding the overall service and will certainly take your feedback on board.
Kind regards
Your tikamoon Team
Fantastic line of products and great…
Fantastic line of products and great customer service / delivery solutions. Shopped many times and will continue to do so.
7 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your kind words and continued support! We're delighted to hear you're happy with our products and delivery service. It means a lot to us that you choose to shop with us time and time again, and we look forward to serving you again soon.
Kind regards
Your tikamoon Team
Great and transparent service!
Lucie D was really helpful with a query I had. I was very happy with her transparency and willingness to help. It's refreshing!
9 avril 2026
Avis spontané
Réponse de Tikamoon UK
That's wonderful to hear! Transparency and helpfulness go a long way—glad Lucie made your experience a positive one.
Best wishes
Your Tikamoon Team
Outstanding service from Lucie!
I was a little worried after noticing a price difference on my recent order, but Lucie from the customer relations team made the whole experience effortless. She responded quickly, applied the best available discount, and arranged a refund straight away. It's rare to receive such genuine and efficient service. Thank you Lucie . you're a star!
2 avril 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your thoughtful review! We're glad Lucie could help and turn your experience into a great one—we'll be sure to share your kind words with her.
Kind regards
Your tikamoon Team
Beautifully made products
Beautifully made products. Easy to navigate website. Great customer service.
20 mars 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your lovely review! We're happy you enjoyed our products, website, and customer service.
Kind regards
Your Tikamoon Team
Great furniture great service
31 mars 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for the great feedback! We're delighted to hear you loved our furniture and had a positive experience with our team.
Best wishes,
Your Tikamoon Team
Excellent customer service
Lucie’s customer service today was excellent. I needed the packaging taken away with my delivery. I rang Tikkamoon and a real person (Lucke) answered straight away and dealt with the issue in a courteous and time effective way. And request you has sent me product after-care details too - much appreciated.
31 mars 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your wonderful feedback. We're so pleased to hear that Lucie was able to assist you promptly and courteously, and that your request was handled efficiently. We'll be sure to pass along your kind words to her. We're also glad the after-care details were helpful. Thank you again for choosing Tikamoon — we truly appreciate your support.
Best regards
Your Tikamoon Team
Tikamoon is a quality company
Tikamoon is a quality company.
Although the dining table wasn't suitable for us this time it was collected and refunded very fast and professionally.
Communication was excellent throughout from Tikamoon and their chosen BJS Couriers.
30 mars 2026
Avis spontané
Réponse de Tikamoon UK
Thank you so much for your kind words and positive feedback. We're delighted to hear that you were pleased with the speed of the collection, refund process, and communication from both our team and BJS Couriers. We hope to have the opportunity to assist you again in the future.
Best wishes
Your Tikamoon Team
Had to trace a missing order
Had to trace a missing order, Tracey at Tikamoon found it, sorted out the email discrepancy and confirmed everything in a follow up email immediately - excellent service from a professional **
26 mars 2026
Avis spontané
Réponse de Tikamoon UK
Thank you for your kind feedback.
We’re delighted to hear that Tracey was able to locate your order, resolve the email discrepancy, and provide prompt follow-up. It’s wonderful to know that her professionalism made a positive difference to your experience.
We truly appreciate you taking the time to share your feedback.
Kind regards
Your Tikamoon Team
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