Tikamoon UK Avis 

1 035
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 2 sur 5 étoiles

We made a large order and had it confirmed to us twice (once by customer services on email and once on the order confirmation email) that the wait would be 10 weeks. This was already pushing our timel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased a teak television stand and there is no question that it is a very well made, very high quality piece of furniture. It came fully assembled other than a requirement to attach casters for m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really lovely piece of furniture, solid wood with a beautiful grain. Quality craftsmanship making it so easy to assemble with precision . Arrived very quickly. Great company to deal with. Refreshingly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incre... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maison & jardin

Écrit par l'entreprise

Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(1 035)

211 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I ordered a coffe table which was…

I ordered a coffe table which was beautiful! Sadly after a few weeks I noticed there was a problem and the wood was splitting slightly at the corners. Tikamoon were so helpful and organised a return/full refund straight away. I would definitely recommend as the furniture is really beautiful and the customer service excellent.

13 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your kind review.

We’re glad we were able to resolve the issue you encountered and truly appreciate your understanding.

We hope to welcome you back as a customer in the future.

Kind Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Help with fittings dimensions

My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.

16 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your sweet review.

We’re delighted we were able to help and hope you’re enjoying your Easy bathroom unit.

We’ve shared your feedback with Munro, who is thrilled to hear that he could assist you.

Best regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Excellent throughout

Excellent throughout! From website to delivery absolutely no issues.

8 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your lovely review!

We’re thrilled you had a great experience.

Kind Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Great service from Ornella and Lucie

Great service from Ornella and Lucie
Thank you

16 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your review!

We’re delighted to hear about your experience and have shared your feedback with Lucie and Ornella.

Best Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Had an issue but was resolved very well…

Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

14 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your kind review.

We’re glad you're satisfied with our customer service and that Lucie was able to resolve the issue.

We’d be more than happy to welcome you back as a customer in the future.

Kind Regards,
Your Tikamoon Team

Noté 1 sur 5 étoiles

VERY POOR SERVICE

I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

14 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for sharing your feedback.

We can understand your disappointment with the furniture and are very sorry that the options provided were not satisfactory. Our customer care team are working towards a suitable solution to have this resolved as soon as possible.

Kind regards
Your Tikamoon Team

Noté 5 sur 5 étoiles

Just love the furniture!

Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

13 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you so much for your kind words.

We’re delighted that we were able to assist you and that you are happy with the resolution.

It’s wonderful to hear that you were pleased with our customer service, and we truly appreciate your continued trust in us.

We look forward to serving you again with your new furniture!

Best Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service. Lucie was fab

9 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you had a great experience with our customer service.

We’ve passed your lovely feedback on to Lucie; she’ll be thrilled to know you appreciated her help!

Best Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Beautiful coffee table

Beautiful coffee table, came already assembled.

11 septembre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for your lovely review!

We’re so happy to hear that you’re pleased with your coffee table.

Kind Regards,
Your Tikamoon Team

Noté 1 sur 5 étoiles

Delivery and customer service appalling

Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

10 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you for taking the time to submit your review. Please accept our apologies that your vanity unit was damaged in transit, causing a delay to your renovation project. We are pleased to see that the replacement unit is ready for delivery, arriving sooner than the 10 days initially advised.

We do regret the original order was damaged, but hope you are happy with the finished project.

Your Tikamoon Team

Noté 5 sur 5 étoiles

A really prompt and helpful response to…

A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

7 octobre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you very much for your kind review.

We’re glad we were able to assist, and we hope that the restoration tips have been successful in treating your marble basin.

Please don’t hesitate to get in touch if you need any further advice.

Best Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Good quality furniture

Good quality furniture. It arrived well-packed and was easy to assemble.

20 septembre 2025
Avis spontané
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Réponse de Tikamoon UK

Thank you so much for your 5-star review!

We’re delighted to hear that you’re happy with the quality of your furniture and that the assembly process was nice and easy.

Kind Regards,
Your Tikamoon Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror

3 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Beautiful desk

Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.

9 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing experience amazing customer…

Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excekllent customer service

I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.

1 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Stone Sink

I have brought off Tikamoon before and have returned to buy something else which I am very pleased about

29 août 2025
Avis spontané

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