We made a large order and had it confirmed to us twice (once by customer services on email and once on the order confirmation email) that the wait would be 10 weeks. This was already pushing our timel... Voir plus
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We made a large order and had it confirmed to us twice (once by customer services on email and once on the order confirmation email) that the wait would be 10 weeks. This was already pushing our timel... Voir plus
L'entreprise a répondu
I purchased a teak television stand and there is no question that it is a very well made, very high quality piece of furniture. It came fully assembled other than a requirement to attach casters for m... Voir plus
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Really lovely piece of furniture, solid wood with a beautiful grain. Quality craftsmanship making it so easy to assemble with precision . Arrived very quickly. Great company to deal with. Refreshingly... Voir plus
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I was kept fully informed re the progress of my order despite it taking a loooonnnggggg time. This was unusual for me as all my previous purchases where delivered quite quickly. My sideboard wes incre... Voir plus
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Tikamoon is designer and producer of wood furniture since 2007. We oversee every step from design to production and sale. In case you like to read guaranteed authentic reviews about us, please view: https://www.ekomi.co.uk/review-tikamooncouk.html
Royaume-Uni
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A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I ordered a coffe table which was beautiful! Sadly after a few weeks I noticed there was a problem and the wood was splitting slightly at the corners. Tikamoon were so helpful and organised a return/full refund straight away. I would definitely recommend as the furniture is really beautiful and the customer service excellent.

Réponse de Tikamoon UK
My wife placed an order for the very elegant Easy vanity unit and lavastone basin, as a feature for our new en suite. The product comes without taps and drainage and we couldn't find any size guides for the tap and drain holes on the otherwise very detailed dimensional drawings.
After sending an email requesting sizes, the very helpful Munro sent back each sizing we would need and a set of more detailed and highlighted drawings for us.
Munro's response was quick, polite and thorough. Exactly the kind of customer service needed from a company.

Réponse de Tikamoon UK
Excellent throughout! From website to delivery absolutely no issues.

Réponse de Tikamoon UK
Great service from Ornella and Lucie
Thank you

Réponse de Tikamoon UK
Had an issue but was resolved very well by lucie in customer services. I would purchase again from the company. Good customer care.

Réponse de Tikamoon UK
I am sad to say I have had a very poor service from Tikamoon. I have paid £721 for a garden bench and chairs and within a few weeks, all items are rusting on every single join. These items were listed at the time of purchase as for 'outdoor use'. Unfortunately despite multiple apologies and sincere condolences, the customer service team have only managed to offer 13% compensation on the goods or for me to pack up the items myself (at my time and expense) and return the items. I WOULD NOT RECOMMEND BUYING GABY PRODUCTS FROM THIS COMPANY.

Réponse de Tikamoon UK
Although disappointed the TV unit arrived slightly damaged, the after service was 5 Star! The problem has been resolved and I have since ordered a further piece of furniture. My sincere thanks to all the customer service staff for their prompt and courteous replies to my emails. Excellent company.

Réponse de Tikamoon UK

Réponse de Tikamoon UK

Réponse de Tikamoon UK
Customer service is completely useless and when they damage your item they tell you just to wait 10 days at a time unless you want a refund having wasted time already. You are better off using literally anyone else.

Réponse de Tikamoon UK
A really prompt and helpful response to my email requesting advice as to how best to treat damage to our marble basin.

Réponse de Tikamoon UK
Good quality furniture. It arrived well-packed and was easy to assemble.

Réponse de Tikamoon UK
Amazing customer service. I can’t rate the products just yet as haven’t been installed but the advice and updates i have had by all staff ( today was Lucie) has been super polite, considerate and much appreciated. Excited to see my bathroom finished with the Lila unit and mirror
Beautiful desk, well-constructed and exactly as shown in the pictures on the Tikamoon website. Really quick delivery to the U.K.
Really love our Lucy solid oak console. It took a long time to come but it was worth the wait.
Lucie was brilliant. So efficient and polite. Quickly and professionally answered my question.
Amazing experience amazing customer support Lucie , very professional respectful and absolutely kind .
Tikamoon highly recommend the best quality and design furniture I even seen .
Thank you
I phoned customer services and spoke to Tracey about an order i was going to place. I recieved excellent customer service from Tracey, who was so helpful and generous.
The response time was outstanding, and Tracey solved my issue and came back to me with a couple of hours with clear communications on next steps.
I have brought off Tikamoon before and have returned to buy something else which I am very pleased about
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