The staff on the phone were very helpful when the product I needed wasn’t available. We discussed alternative options suitable for the application, including sizes that would offer some savings. They... Voir plus
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Lisez les avis des autres
Website was easy to navigate, order promptly processed. Delivery driver kindly put my order behind my back gate as I’d been called into work. Wood is great, has made fantastic shelving. Would certainl... Voir plus
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A bit mixed - good quality wood, minimal warping, reasonably free of defects, low moisture content. A hell of a lot better than anything I've gotten from B&Q. Delivery was prompt, but we agreed one da... Voir plus
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New Carpenter here, i needed high quality poplar wood for shutter in my house. Fantastic quality, 90-95% straight unblemished wood, perfectly cut, good corners, well packaged. Cons: wasn't sure of... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Timbersource is a leading online timber merchant in the UK with an extensive range of premium quality hardwoods and softwoods at competitive prices. With over 160 years of industry expertise we can offer a wealth of advice and assistance. Plus we offer a number of other helpful services that save you valuable time, effort and money.
Coordonnées de contact
Quarry Way, BA4 4RN, Waterlip, Royaume-Uni
- +44 (0) 1373 469905
- sales@timbersource.co.uk
- timbersource.co.uk
4,3
Excellent
246 avis
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A répondu à 20 % de ses avis négatifs
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Réponse de Timbersource
Thank you for the review! We’re glad to hear that everything from the order accuracy to the delivery was spot on. Providing a seamless experience is exactly what we aim for. We look forward to your next order
Great service
8 octobre 2025
Réponse de Timbersource
Thank you so much! We’re thrilled to hear you enjoyed our service. We hope to see you again for your next project soon!
Good friendly service and quick delivery
8 octobre 2025
Réponse de Timbersource
Thank you for the 5-star review! We’re so glad you enjoyed our service and that your order arrived quickly. Our team takes a lot of pride in being helpful, so it’s great to hear that it made a difference. We hope to see you again soon!
Good for non-standard timbers
Informative, easy to search website
Cost information up-front - easy to compare options
Good availability
Wide range
Nice people
8 octobre 2025
Réponse de Timbersource
Thank you for such a detailed review! We’ve worked hard to make our website a useful tool for comparing costs and options, so it’s great to hear that it made your search easier. We’re also glad you found our range of non-standard timbers and overall availability to your liking. Most importantly, thank you for the shout-out to our team—being 'nice people' is just as important to us as being wood experts! We look forward to helping you with your next project
Excellent packaging and very high quality products
I ordered some joined pine board from Timbersource as I couldn't get the particular size I wanted locally. I was a little apprehensive about getting it delivered to me in Scotland because of the chance of getting damaged in transit as it travelled the length of the country. But I needn't have worried. The boards arrived after a few days, and the packaging was extraordinary, with every edge of every board protected with strong cardboard angles, multiple layers of strong plastic wrap and more cardboard in between the layers. It was so well protected I would think it would survive even the most careless of couriers.
Once I had unpacked it all and left it to acclimatise, I checked it out thoroughly. Not a single nick on any edge, not a single dent. Every surface was flat, square and really smoothly finished, and the joins were perfect. Also, there were no end-to-end joins on any boards, which was a pleasant surprise especially on 3m long pieces. The difference in all aspects of care and quality compared to similar boards you'd get from typical hardware chains is huge - it's like night and day.
Thank you!
20 septembre 2025
Avis spontané
Réponse de Timbersource
Thank you so much for taking the time to share your experience! We completely understand the apprehension of shipping timber from Somerset all the way to Scotland, but we’re thrilled that our 'extraordinary' packaging gave you peace of mind. We treat our timber like the premium product it is, so hearing that it arrived without a single nick or dent is exactly what we strive for.
We’re especially glad you noticed the lack of end-to-end joins on those 3m pieces; we believe that visual and structural integrity makes all the difference. It’s wonderful to hear that the quality felt like 'night and day' compared to the high-street chains. Enjoy your project, and we look forward to making the trip to Scotland for you again soon!
Timber Source were very helpful and…
Timber Source were very helpful and sorted out delivery promptly, efficiently and effectively.
29 septembre 2025
Avis spontané
Réponse de Timbersource
Thank you for the wonderful review! We are so pleased to hear that our team was able to help and that your delivery was handled promptly and efficiently. We strive to make the process as effective as possible for our customers, so your feedback is greatly appreciated. We look forward to working with you again!
Réponse de Timbersource
Thank you for the fantastic review! We’re so glad to hear that the timber arrived quickly and met your expectations for quality. Our workshop team takes great pride in ensuring every piece is beautifully finished and, most importantly, straight and true. We appreciate your support and look forward to helping with your next project!
I was allowed to go in and select the…
I was allowed to go in and select the timber that I wanted
5 septembre 2025
Réponse de Timbersource
Thank you for the review! We know that for many projects, being able to see and feel the grain for yourself makes all the difference. We’re always happy to let our customers head into the yard and hand-select the pieces that are just right for them. We hope you enjoyed the visit and look forward to seeing you again soon!
Quality great - delivery not so.
Quality of product was exactly what I wanted.
Product was well packaged.
Quality of courier service left much to be desired
5 septembre 2025
Réponse de Timbersource
Thank you for your feedback. We’re glad to hear the timber was exactly what you were looking for and that our packaging stood up to the task. However, we are very sorry to hear that the courier service didn't meet those same high standards. We know that the delivery is the final, crucial step in your experience with us. We are currently reviewing our courier partnerships based on feedback like yours to ensure our delivery service matches the quality of our wood. We appreciate your patience and your support.
The perfect timber for the job l
The timber I was allowed to select was perfect for the application.
28 août 2025
Réponse de Timbersource
Thanks for the 5-star feedback! We believe in a hands-on approach, so we’re glad you were able to pick out exactly what you needed from our stock. We appreciate the support and can't wait to see what you create with it!
Very prompt delivery
Very prompt delivery. Good communication. Two lovely pieces of maple. I would definitely use Timbersource again.
1 septembre 2025
Réponse de Timbersource
We really appreciate the feedback! Hearing that you would 'definitely use Timbersource again' is the best compliment we could receive. We take a lot of pride in our stock selection and our delivery process, so we're thrilled you had such a smooth experience from start to finish. Enjoy working with that Maple!
Staff were very friendly and helpful
Staff were very friendly and helpful, and the product delivered was high quality, exceeding expectations.
1 septembre 2025
Réponse de Timbersource
We really appreciate the 5-star feedback! Our goal is always to provide high-quality products backed by friendly, expert advice. Knowing that we exceeded your expectations means a lot to the whole team here at Timbersource. Thank you for your support, and we hope to see you again soon
Réponse de Timbersource
Thanks for the feedback! We’re delighted to hear that you found our service efficient. We aim to make every order as smooth as possible for our customers. We hope to see you again soon!
"Unsorted" grade timber had large knot which had already fallen out :-(
I purchased a small amount of Scandinavian Redwood. This is advertised as "unsorted" grade but one of the boards I received had a large knot that had fallen out of the edge (I didn't spot this until I started working with the wood).
Despite choosing available "shop" standard sizes, rather than using the custom cutting service, this still (perhaps) took two week to prepare which seemed slow (I had assumed this was a matter of gathering a few standard size boards and telling me to come collect them. I say "perhaps" because the supplier didn't actually contact me to let me know I could come and collect the timber - I had to contact them to ask.
I was quite disappointed to be honest. I had used Timbersource once before (some years ago when they were based in Frome) and was very happy on that occasion.
28 août 2025
Shipping costs are to expensive
Shipping costs are to expensive, causing me to cancel my order as cost was more than price of timber.
7 août 2025
Very helpful customer support
Very helpful customer support. Prompt delivery with good communication.
Well done!
31 juillet 2025
Timbersource is excellent
The service, the value, the speed of delivery and the quality of the wood were all superb.
7 août 2025
The website is so easy to use in…
The website is so easy to use in particular the chance to change timbers during the process (very neat). Delivery is always very prompt.
I will be making another order very soon.
I totally recommend Timbersource
4 août 2025
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