Times and Travels UK Avis 

While everybody is posting photos and comments of their holiday I will not be getting one this year due to this company, as last year I saved up and took my family to euro disney which was all good until we come to use the tickets to enter the park, that I had already paid for , and they were invalid so I ended up paying £1600 on my credit card. The Company had agreed after several back and forth messages to refund on a monthly basis and a £500 voucher. They paid 3 refunds of £300 and then stopped due to a change in the company, but said they would start the refunds again. After several messages and no refunds, they have now stopped answering my messages and any phone calls , so I can't even spend my voucher. I am one very unsatisfied and highly disappointed customer as I have been very patient and truly believed my refund would come.

Fantastic booking agent. Helped me make my teenage daughter’s holiday dream come true. Great comms and affordable will be booking with them again soon

From the first enquiry all the way to the end of the holiday I can honestly say everyone I have dealt with has gone above and beyond to help, communication is 1st class. I asked a lot of questions and every one answered without hesitation. I am already recommending Times and Travel to family and friends. These would be my 1st point of contact in the future. Professional and outstanding service. Can't thank your team enough.

Recommend this travel company they communicate very well , and there if you need them. They are true to their word and fair

We recently booked a 3-city holiday package through Times and Travels UK, and it was an excellent experience from start to finish.

The package included return flights (London to Budapest, back from Prague), high-quality hotel stays with breakfast, and smooth train transfers between Budapest–Vienna–Prague. Everything ran on time, the accommodation exceeded expectations, and the itinerary gave us a perfect balance of sightseeing and relaxation.

Communication from the agency was prompt and clear throughout. We felt supported and well-informed during the entire trip. It made our family holiday stress-free and truly enjoyable.

Highly recommend Times and Travels UK for anyone looking for a seamless, multi-city European getaway!

In the company the official Jaxon is performing out standing we are very pleased with the package and support he provides to his customers. company is good and doing good business.

Still no refund ! You owe us €743.50 (plus interest) . You have refused a full refund as promised on 29th may! We have evidence, and no we do not accept your last offer of £459 paid weekly and the rest made up of credit notes we wouldn’t use this awful company again! All correspondence has been ignored since the last offer 2 weeks ago! Appalling way to treat a pensioner .

Want to reply
Hi just had a response to my previous review even bigger joke.
My daughter received an offer of £450 to be paid weekly and a £200 credit note.
Why would we want a credit note from such a crap company that can’t be trusted.
I saved a long time to save the £3100 to pay for this trip of a life time for my grandchildren.
They was supposed to have 2 full days in euro Disney but on the second day was told that times and travel uk had cancelled the tickets two days before we had even left .
Stuck outside Disney in 31 degrees heat with a baby and four kids eventually got through to times and travel uk had.
They said that if we paid to get in they would refund the money which is £648.50 but now they want accept the above offer only if I remove bad reviews.

We booked a trip to Disneyland Paris which included Flights, Hotel, Transfers and Park tickets.
The flight and hotel was fine. But the Transfer was 20 minutes late and only one turned up knowing nothing about having the take the a total of 9 people. They only had a booking for 5, finally the other transfer turned up but we didnt have any contact number or anything so had no idea how to contact anyone!

When we arrived at Disneyland to get into the park. The reference they provided us was one that Disneyland would never use and wasn't even a proper reference number. You couldn't contact times and travel and were left at the entrance until they finally answered our facebook message, as thats the only way we could get hold of them, and they told us that there supplier had unexpectedly cancelled. We were supposed to have 2 days in the park. We ended up having to pay for another 2 days of tickets direct from Disneyland costing us £1000s.

When we arrived home we contacted Times and Travel Via email and facebook. We never received a reply to email but did receive a facebook response. They stated they would provide us with a refund but its been 6 weeks and we still havent received a refund. They have told us a change in management has caused the delay.
We've now had to take the complaint higher and have contacted citizens advice.
AVOID!

Would definitely recommend for a good family holidays. They booked a very good package for us.

Our experience with Times and Travels UK exceeded all expectations. Their expertise and meticulous planning ensured that we had an unforgettable journey. The tours were well-organized, and the guides were knowledgeable and friendly. We will definitely recommend them to our friends and family!

Very quick at responding and was able to plan the holiday so it did everything I wanted it to. Good payment options too

Very efficient serive and also done very quickly

Very easy to request information, responses were immediate, no hassle at all. Easy payment choices and option to pay monthly useful. Will definitely use Times and Travel again. Thank you. Looking forward to our 3 centre trip.

Times and travel were great and answered all my queries promptly plus was a great value for money and will definitely use them again excellent holiday and company

Booked a short break to Iceland through Joe at Times & Travels UK and they couldn't have been more helpful.

Our flight got delayed a day and a half due to wind, contacted Joe who took all necessary actions to reschedule transfers and excursions. Our blue lagoon trip got cancelled because of eruptions but Joe refunded this.

Even after all the issues had a great time due to the contact and professionalism of Joe.

Great service. The most helpful travel agent I have used. Responded instantly to any questions and tried to assist in the best way they could.

What a brilliant company to book with
I am just back from Disneyland paris can not praise them enough always answered any queries I had super helpful nothing was to much bother.
From our flight amd Hotel and private transfer park tickets spot on for everything.
Will definitely be booking again with this company BEST 👌

Great communication
Great prices
& really helpful all throughout
Helping create a dream trip to Disney Paris for my family in September 2023 and it was amazing thank you 😊