Excellent communication and great quality merchandise
I recently placed two separate orders with Todestrieb: a Burzum Filosofem long sleeve followed by a Cradle of Filth t-shirt.
Interestingly, the Cradle of Filth shirt arrived today first, even though I’d ordered the Burzum shirt a bit earlier.
I sent a quick email to check if everything was okay with the first order, and a guy named Simon got back to me almost immediately.
He was professional and polite, explaining exactly why there was a slight delay with the long sleeve.
I really appreciated the transparency—it’s a breath of fresh air compared to the experience you get with bigger labels like Earache (or "Ballache" as it feels sometimes).
The Cradle of Filth shirt that arrived today was perfectly packaged and in great condition. The print quality is spot on. Based on the customer service from Simon and the quality of the gear, I’m very pleased with this company.
I’ll definitely be using them again and would highly recommend them to anyone looking for solid service in the scene.