Tommy Bahama Avis 

The Website is f***** terrible. Probably wont be making a purchase. Had $700 worth of s*** in my cart and it just disappears when I go to checkout. Also Promo codes do not work!

Ordered online from Tommy Bahama on 12/30/22 and never received the order. Today, customer service stated that the order is lost and they would replace if I gave a new credit card order. How ridiculous is that.
1 week later, Tommy bahama credited everything to my satisfaction

The company as a whole is horrible! They care less about associates in retail and customer service. The company concentrates more on the corporate office associates and to hell with retail associates and customers. All about the ceo and corporate!

the staff was super friendly in the store I went to. I would tip all of them if I could :'). The clothes seemed good quality and are comfy. I will probably be going back.

We bought five Christmas gifts today at your Stanford store. Elizabeth and Jenee could not have been more helpful. They boxed the items, included individual gift receipts and labeled whom the gifts were for on the back of the box. There is NOWHERE we could have shopped who would have provided this excellent service. We are devoted customers.

Since Tommy Bahama was sold a few years back, they have changed what made them the company the original 2 founders based their business on ! The changed their original fit which was made for the "portly man" as it was designed for. They completley canceled that from their line and now everything is imported and does not fit properly. They are more interested in sunglasses & coolers than what they were founded on ! I have owned over 60 shirts and will never buy another one ! Someone needs to start another Hawaain style shirt company for the normal guy...

Expensive polo shirt collar frayed unwearable! Washed 4 times.

Got to say 'love tommy bahama'.
My experience with their guest services was excellent.
I returned a sweater to exchange for a different size and received it within 2 days. I also sent emails prior to my return with an immediate response. Staff were so lovely the products and service are 5 star.

Tried to cancel my order 8 times within the 24 hour window and received a notification saying "my cancelation request had been received, and that I would receive a confirmation email." Well 2 days later the only email I received was one stating they shipped the order anyways! Now I have to go through the trouble of trying to do a return and waiting weeks for a refund. Bad first experience!

Martinique 100% pima cotton is my favorite. Wash after wash it is perfect.

$90 shorts that lasted 5 wears over one year. I've had clothes for 20 years I've worn dozens of times that look almost new. I contacted Corporate for a remedy and was told fabric and construction flaws are seen in 90 days. LOL You can clearly see where the holes in the fabric were barely sewn and 2 different color fabric was used when these were supposed to just be gray shorts. Won't be buying anything by this brand again. Tons of other choices for a lot less money and better quality and customer service when there's an issue.

I have been purchasing items from Tommy Bahama since their inception almost 30 years ago. In years past, I have always enjoyed their products and service. Over the last couple of years, however, both have fallen off a cliff. Instead of natural fibers like silk, cotton or linen, most of their products now include some variation of polyester or "eco viscose". To make matters worse, their default shipper is the fabulously terrible FedEx Smartpost. Incredibly slow and effectively untrackable, It takes 10 or more days to get products from their Southern California warehouse to my Northern California home. I guess they send it by 20 Mule Team.

Bad experience. Waste of time and frustration with purchase. TB sent me a $50 discount card. Last night I bought a $130 shirt. The discount was not deducted so I immediately requested cancellation (twice). They actually make it very difficult to cancel. Only email to CS. Now this morning got an email that the order can not be cancelled. Called TB and no help. They are pushing the order. I do not want the merchandise. I will have to waste more time with refund, returning and calls. I really hate to have wasted this amount of time and the aggravation with what appears to be a dishonest company. Do not recommend to buy online from Tommy Bahama.

Just placed a large order less than a week ago. Everything went fine with the process, even had returns and the phone conversation was top notch. Now I go back to the site to place another order and its very frustrating. Cookies keep popping up, I go between Men's and Tall Men's and I lose my Cart or Bag as they call it. I finally get an order and then to checkout, poof my order is gone. Come on this is simple stuff.

I purchased an $80 stretch belt about 2 months ago in Las Vegas while at a conference. Now I'm in New York. The elastic in the belt unraveled. My local Tommy Bahama store treated me like I had leprosy when I asked for help. Toll free cannot help me without a receipt - the charge on my credit card does not allow them to help me. I called the store in Las Vegas. They have no receipt. Beware that you will get no help with defective merchandise without the receipt.

Bought a $140 Tommy Bahama shirt while on vacation in Nassau, Bahamas in late Jan 2022. Wore it once and upon the first professional cleaning the dye in a brown button bled and permanently stained the shirt. Very clear what happened. TB "guest services" advised that the shirt was too old, so I was SOL. I’d owned it for 60 days.

Hey Oxford Industries: Genuine luxury lifestyle brands act the part. Take a lesson from losing a very long standing customer who is now all done with Tommy Bahama, Southern Tide and whose wife has a closet full of Lilly Pulitzer. My daughter the social influencer will have a field day with this. How very petty of you

Nine days ago I bought a pair of shorts in one of the SW Florida stores and wanted a second color in my size. The store ordered it and I opted for free shipping. The tracking number, so far, has been useless and doesn’t provide a delivery date. I was hoping to get them before I leave for my trip but finding out that they were sent from Washington State via USPS gives me little hope. For the price they charge it seems like they could give 21st century service or at the very least better inventory control.

Longtime customer…but My last 3 orders have had issues of being sent incorrect items, every delivery date is postponed and then does not even arrive on that date!! FedEx is the worst source for their delivery. Love their items… now I don’t think it’s worth the frustration each order brings.

Tommy Bahama has two problems, one made in China, second FedX poor delivery.

TB will not acknowledge lost goods or provide refunds. Have made 46 purchases and last two were horrible endeavors. Now $136 worth of goods, paid extra for FedEx shipping, have never arrived. Sent two complaints to company with no response, Guest service call was useless. Will contest since used credit card but company will never get another cent from me.