Frontier Moving Solutions - Florida 

I hired Frontier Moving Solutions on November 1st, 2025. I paid $1,865.00 to the company to move one bedroom of kids furniture and clothes from Mississippi to Ohio. They hired an external company to come and pack the items and load them in the truck. Once the movers arrived I was told I needed to pay an additional 300 in cash which was not written in my original contract. After the truck arrived to Ohio, it was discovered one of the beds on the three tier bunk bed had missing parts that prevented the bed from being put together and missing wooden pieces that kept the mattress from falling through. I made a claim and was quoted $51.oo for damages on November 12th. I disputed the refund because the weight of the bed they quoted did not match the actual weight of the bed. They sent me another quote for $99.00 the following week. I had the letter notarized and mailed to them in December. It is now March 31st 2026 and I still have not recieved my payment. I emailed them February 22nd 2026 asking about my refund with no response. I emailed them again with no response. It’s now May 15 2026 and I still have yet to hear from them.

Don't use this broker company. I cancelled with them in Feb. Have not received my refund. Did everything they said to do on there website. Get no where with them call call no answer. They just take your money then abandon you.

Horrible experience. Do not trust this company.

The contract is misleading, the administration does not reply to communications. They insisted I sign the Bill of Lading the same day I signed the contract, even though my move was not for 6 weeks later. I only had 72 hours after signing the BOL to cancel, and the lease was canceled three weeks later. I can't get my money back, over a thousand dollars, legally stolen.

I checked out the recent ratings, and they look much better for Top Moving Solutions. The representative who assisted me with the move was genuinely helpful and made the process smoother. The account manager was also wonderful, patiently answering all my questions.

They did an excellent job covering all the furniture, and everything arrived in perfect condition. The delivery process was smooth and without any issues. I'm happy to say I will definitely choose them again if I move in the future.

This is the second time I have engaged with this company. The customer service provided before the move was exemplary, and the movers themselves demonstrated a high level of professionalism and efficiency. I strongly recommend their services!

Back on August 8th, 2025, I was looking to move from Texas to Illinois due to family health concerns. I went online and had someone from Top Moving Solutions contact me, agent's name was Patrick Sullivan for a move on Sept 11.

Move forward to August 23rd, I had a change of plans and decided to cancel my order. I emailed Patrick Sullivan to cancel and he was the most disrespectful person I have dealt with from a company. He insulted me and complained the entire time. Spammed me with calls to try and keep me from cancelling. Called me a liar. And said I wasted his time on a Saturday to cancel the move.

I have yet to receive my $1,265.21 deposit back from this company. Everytime I try to call this company I get an AI on the phone with no option to speak with a live representative. The AI puts you in a loop and says they will send an email to someone to contact you but nothing comes from it. All emails to this company go ignored without any responses.

I make this post in hopes that someone else doesn't have the misfortune of dealing with this corrupt company.

I understand now that I should have been more diligent in my research of this company but I was in a vulnerable space dealing with money problems, going through a divorce, and worrying about the health of my father so I was desperate. Lesson learned and hope someone else doesn't have to go through this.

I would give this company negative stars if I could. I called them and asked if they could pick my stuff up on Saturday in Taylor TX and delivery it by Sunday or Monday (Aug 25) to Blue Springs MO and they promised me they could. After talking about what I had to haul they said it would be $3500. I told them that I couldnt afford that and they reduced it to $3000 if I would put a deposit down right now. This was two weeks before I needed them there
Later I got a call from the owner, Lucas, he went over my list of things to haul and adjusted my estimate to $3500 saying I had more than I had previously told them. I just answered their questions on what I did or did not have to move and my estimated number of boxes. He said it was in the contract (which I have requested several times and never received a copy) that they can change the price if I have not told them everything I have to move. Sounded pretty sketchy but I went with it. This person was extremely rude to me and said things that should have alerted me to the fact he was not really a professional businessperson but a scammer.
On the day before they were supposed to show up a got a text message saying they would be there tomorrow (Sat Aug 23) between 10 and 2. They never showed up or called.
The following day I got a call saying they would be there in 30 minutes (which would be around 8:30am) They did not show up until 6:00 pm! I kept calling trying to find out what was going on, but I would get run around answers.
Now the movers finally showed up and the price to move jumped to over $10,000. I was in a terrible bind as I had to move that weekend and get back to MO. for work. So unfortunately, I went with it.
The guys would only take cash (this is Sunday night after 6:00 remember) and they had just increased my cost my $4000 and wanted cash. We tried to Venmo them the money but Venmo had them blocked (imagine that). Finally my sister was able to go to WalMart and get 4 $1000 money orders to cover the cost. He also informed me that it would be another $3500 when they delivered it to MO. This made my move over $10,000. If I had known this was the cost I would have done it myself with some strong college boys and a U-haul.
As they were packing up the truck I would have to remind them that we needed to keep working as it was getting very late. Then one of the movers picked up a storage cabinet I had and turned it upside down which caused blue ink to spill all over the carpet. He carried it outside like this so it left a blue trail from the bedroom to the front door. Even though we tried everything (after they left) to remove the ink, it would not come out costing me my $1000 deposit.
So finally the movers pack everything up and leave. I tell them bye and I would see them in MO in two days. WRONG!!!!
My furniture was not delivered to me in MO until Sept 16!!. I could not get the company to ever tell me why they held my furniture hostage or were they stealing my stuff? I don't know. They would never give me a clear answer just that they had up to 30 business days to deliver my stuff per their contract (they one they would never send me a copy of). In the contract, from what I could remember it said they had 30 days in case of emergencies. So far there had been no snowstorms, floods or hurricanes to be considered an emergency so I don't know why they held on to it for so long. Meanwhile I paid rent, electricity, internet, trash etc for two months on a home I could not move into because I had no furniture.
When they finally decided to return my furniture, they did not even bother to call me and let me know. The driver called me at work around noon, and said he would be there between 4:30 and 6. He showed up at 7:00. I still have not had a call from the company. When the truck arrived I had to pay the additional $3500 to get my stuff. So all together my move cost me almost $10,000 plus the loss of my deposit, plus all the expenses I had to pay for a house I could not live in. I asked the driver where he picked up my stuff and he said around Dallas. Why did they take my stuff only halfway and leave it somewhere? Who knows where?
So this "professional" company underestimated the cost of my move just to get me to sign up knowing that once they had me I would be in a bind and have to pay the extra. These people say they are professionals, but they can't get an estimate on a move even close to true cost. My original estimate was over $7000 off.
If they were going to take 30 days why did they tell me they could do it in 2. If I had known it would take 30 days I would have planned differently and not have spent money on a place I couldn't live in. I also would not have been so angry.
So if you don't want to spend 3 to 4 times what your estimate was and wait 30 days or so to get your items with little or no communication on what is going on with your entire life worth of stuff then don't ever ever ever hire this company.

DO NOT USE Moving Solutions!! Where to begin? When I first talked to sales, I was told that you only pay for the cubic feet that you use, that they would adjust the cost if you were over/under the estimate. Packing day arrived on 4/29. The packer looked at what I had already packed and wouldn’t start packing or loading until she called the company to increase my cu ft and had my check in hand for the increase. I paid for packing, even though I had packed 80% of it myself. She only had to pack kitchen, books, and pictures and said she would not pack until I showed her my contract. Then she said the driver said I had reached my cu ft and refused to pack any more boxes AND refused to call the company to increase our cu ft again. The helper finally did load a few more boxes for us, but we had to make the difficult decision to leave some things behind, with friends having to step in and take care of these items for us since we were leaving for MI the same day.
For the move from AZ to MI, I was told 5 to 15 days for my items to arrive. Over the next several weeks, well past the max 15 days we were told, I tried call the company (no exaggeration) 25 times!! Each time I was routed to an AI named “Ava” who constantly reassured me that someone would call me back between 9 and 5. I was only able to make contact with someone 7 times in the 7 weeks (!!) it took to receive my items. Once, when I actually talked to someone and asked why they weren’t calling me back, I was told they had nothing to say to me. Multiple times I inquired what my actual cubic footage was, only to be recited what I had purchased, not the actual.
Six weeks into this ordeal, I was finally told that we would get 24-48 hours’ notice before items were delivered. This was imperative as we were waiting in a different state and would need the time to travel to our delivery site. Nope, we only got 18 hours’ notice to had to cancel appointments and rush to MI to receive the delivery. The driver finally arrived at 10pm on 6/22. He said he would be back at 7am to unload with two helpers, but didn’t arrive until 8:30am with NO helpers. The driver unloaded all of it by himself (and, seemingly the only person at this company that can do a good job!). To add insult to injury, when the portion of the container that contained our belongings was measured, the space was 300 cu ft LESS than I had paid for.
I cannot put adequate words to the misinformation, unprofessionalism, lack of communication, and frustration that I experienced in working with this company. Not only did I overpay for the space used and wait three times longer than I was quoted for delivery, I had to leave some of my own personal items behind because of their incompetence. It made an already difficult move almost unbearable.

These HAVE TO BE FAKE REVIEWS!! for starters, Yelp has them at 1.3, and BBB has them at 1.5!!
We called top moving solutions as we were looking for a moving company to move from los angeles to Las vegas and spoke to nina. Super sweet on the phone. Told her we had a 2 bedroom apt with the normal amount of stuff. We went through all the furniture and large items in detail and she quoted us for around 2500 dollars and said we would get our stuff the following day from when they picked up. Sounded like a great deal! So we paid 1000 upfront. Fast forward to the week of the move, we have our final call to go over everything again in detail. I tell them how many cbft we have in boxes and give them the dimensions of each piece of furniture. They told me it's more than they originally thought, and it would be 4100. Not super, please, with the price jumping up 1600 but understood they can't accurately quote us 2 months prior to the move, so we paid the addition 900 dollar deposit. Day of the move. The movers come and walk through the apartment and tell us it's actually going to be 6000 dollars!! stunned with the 1900 dollar increase on top of the 1600 dollar increase, we tried bargaining with them, but they said that's the price, take it, or leave it. they also told us it could take up to 6 business days for them to deliver, which wasn't what we were told on our original call. (we only packed for 2 nights due to the information we were told prior) being that we needed to be out of the apartment that day and had no other way to move our belongings, we were forced to pay the 6k. our items arrive 6 days after they loaded the truck. this is nothing short of extortion, and a civil lawsuit will be filed. please, please, please save yourself the headache and do your research before hiring movers so you don't have to learn the hard way.

This is my second time moving experience with this team. It was such a relief to see how well they secured all my furniture and placed everything together as I wanted. Good company and good stuff.

Topmovingsolutions is the best moving Solution in this area. Used the 5/6 times. Always perfumed on time. Thanks

I followed their contract instructions to the letter to cancel my move.

I was advised in writing that I would be receiving a refund.

I have yet to receive my refund and in fact when calling customer service to inquire about my refund I was met with open hostility and then hung up on.

I do not recommend. I seriously doubt they will refund me and I'll have to file a chargeback.

TOTAL NIGHTMARE. THEY'RE NOTHING BUT THIEVES. They’ll arrive late, swap trucks in the middle of the move, and slap on extra charges for it. Then they’ll load your belongings onto an oversized truck that they claim can’t reach your destination, demanding even more money to transfer everything to a smaller one. By the time your things finally show up—if they do—you’ll find your most valuable items have conveniently vanished. This was hands-down the most horrendous service I've endured in 55 years.

PLS READ!!! BEWARE OF SCAM!!!
If you still want to book with this scam moving company even after the negative reviews on google, yelp, and BBB - I suggest you use a credit card so you have no issues getting your money back. They’ll try to say it’s an extra free for credit card, that’s how they get you to not use it therefore to keep your money! They gave us a quote for about $3,500 for a 5 hour move drive. We also provided a list of items we had that needed to be moved. Day of arrival , they were late and stated they needed an additional $4,000 to move all of our items. The workers were not interested at all to move our stuff as they suggested we should move it ourselves. The customer service was EXTREMELY rude!! They will intentionally quote you a lower price , make you pay a deposit (you’ll never get back unless you call your bank), and then try to double charge you to complete the move. SAVE YOUR TIME AND MONEY FROM BEING SCAMMED!!! This company also changes names to avoid getting caught but the pictures always stays the same! BE AWARE!!

FRAUD AND THIEVES. They stole money from me and broke my stuff. They were also several hours late to the pickup and drop off appointments. They were supposed to move my furniture from League City to 2 locations in San Antonio. They were also supposed to relocate furniture from the 1st destination stop to the 2nd destination stop. They hired a different company to do the actual moving. Their drivers/movers were unprofessional and barely spoke any English and they came in a Budget rental truck. They also didn’t come with proper tools to disassemble and reassemble the furniture. Their driver took my drill and was using it without even asking me. Their drivers arrived and tried to charge me $500 more to move my stuff. They said I added more stuff, which I did not. Everything was clearly itemized on the contract. I was then told by Moving Solutions that they would only charge $110 more ($55 for a box for my tv and $65 for a mattress cover). They charged me the $110 but never provided a box for my tv or a mattress cover. The driver said I could pay by PayPal. So, I did. The company then said they didn’t take accept PayPal and made me pay the entire amount in money orders. They wouldn’t unload my furniture until I paid the entire amount with money orders. They said they didn’t even have a PayPal account and they were supposed to contact PayPal to refund the PayPal payment to me. This was a lie. They did have a PayPal account. Instead of contacting PayPal to decline the transaction, they kept the PayPal payment and the money orders. The company is no longer responding to me. They need to refund the $1102.50 PayPal payment they stole from me, refund the $110 for the false charges, and address my broken furniture. My sofa and bed was damaged by their movers. They kept trying to up the moving costs during my move and hold my furniture hostage. They also tried not to do the services that they were contracted to do. They tried to not do the relocation of the furniture from the 1st stop to the 2nd stop even though it was in the contract. The company was supposed to send me claim forms for the damages claims, but they stopped responding to me.
In response to the company’s response, it is definitely your company. I have the contract with you.

Hired these guys to move me the weekend of June 22, 2024. They called and confirmed they would be there June 22. They were a no show and did not respond to email or messages. When I called Monday they told me their foreman called and I canceled. This never happened and they are steadfast in not refunding my $600 deposit. I was left high and dry, and had to rent a truck and hire some people to help load it.

Edit: since my initial post I have received nothing. No refund. One correspondence and zero solutions. Only has there been an apology after my review.
Sammy Muller promised contact but I've had none. Without a refund an apology is useless. This company still has me my $600. They are utterly fraudulent.
Further, BBB, has noted a pattern of fraud which can be noted on the BBB website.

As of a few minutes ago they called and promised to refund my money via Zelle. Will update once this is done.

Edit: I was awaiting the refund and promised to update my post to show my money was refunded. Rather than do that they told me I would need to remove the post before they would refund my money. Rather than do the right thing and trust I would update they essentially held my money for ransom. But they've already been dishonest so I've no reason to trust they will refund my money if I remove my rating. This review is going to be posted many places.

Here is the text:

Soon as you remove it, I will Zelle it to you right away. You'll see that you're gonna get to Zelle. Otherwise if you wanna keep it up, go ahead and keep it up if the review worth $600 for you then good luck to you.

It's pretty clear they weren't sorry. They just don't want people to know this is a scam.

Edit: they just refunded my money via Zelle. As promised I am editing my post to show they have done so. I am satisfied with the outcome.

Top Moving Solutions really went extra miles for us. When unexpected issues arose, they handled everything swiftly and efficiently, ensuring a stress-free move.

This moving company is a game-changer in long-distance relocation. They were professional, efficient, and extremely careful with all my items. The movers were friendly and made sure everything was secured for the journey. Their customer service was responsive and helpful throughout. Very impressed and highly recommend their services!