Second Purchase arrived today. Both times now my orders came well packed and in a timely manner so I will no doubt be shopping there again.
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Lisez les avis des autres
Trust and confidence in the product helped me make a decision to purchase. Affordable and efficient tools, like this, keeps road tyres correctly and accurately inflated, wearing well, and above all sa... Voir plus
I first looked on Ebay and was attracted to the product. I then found your website a bit by accident and thought I would support a local business. Your website said that with the special postage it... Voir plus
Please avoid this scam company. Sent a faulty unit and refused to refund unless we paid excessive shipping to return it. Since we don't want anything to do with this brand, we just wanted a cash r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
topto.com.au is an Aussie online retail store aims to provide customers an easier, faster and more direct way to reach for quality products at attracting wholesale price.
Coordonnées de contact
5 PERCY STREET, 2144, AUBURN, Australie
- 1300 086 739
- info@topto.com.au
- topto.com.au
3,7
Moyen
265 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Spare part request with no response
Asked if a replacement hose for the Topex 20V air pump was available in 3 emails over 2 months with no response.
16 décembre 2024
Avis spontané
Réponse de topto
Dear Customer,
All customer questions will be responded to by us within 24 working hours. Have you checked your junk mail or sent to the correct email address?
Our customer service email address is: support@topto.com.au
If you have more issues, please let us know.
Thanks.
Kindest Regards!
Topto Support Team
Please avoid this scam company
Please avoid this scam company. Sent a faulty unit and refused to refund unless we paid excessive shipping to return it. Since we don't want anything to do with this brand, we just wanted a cash refund, not a replacement, and certainly not spend more money shipping it back in good faith the scammers would honor the return.
They also removed the item from our purchase history in Mydeal, so we couldn't even leave feedback or escalate to Mydeal. Forced to do a credit card charge back.
Please avoid this company at all costs.
7 décembre 2024
Avis spontané
Réponse de topto
Dear Customer,
We are truly sorry for any inconvenience caused to you.
Could you kindly send us the details of your order and the problem faced to our email directly for us to look into this immediately?
support@topto.com.au
Once you send the details, we will provide after-sales service as soon as possible to satisfy our customers as much as possible.
Once again we are deeply sorry for any hassles caused to you.
Kindest Regards!
Topto Support Team
Great service
Your fast response to a request from a customer is so important and to me that is the essence of a customer relationship.
6 novembre 2024
Réponse de topto
Dear Customer,
We hope you are doing great.
Thank you so much for this delightful review, we always try our best to keep our customers happy and satisfied. Hope you had a great service from our team.
You are always welcome.
Thank you for your cooperation.
Kindest Regards!
Topto Support Team
Still waiting for it 11 days later
Still waiting for it 11 days later.
In regards to your reply…..
I receive parcels from Australia post regularly , thank you.
Still waiting…….
7 octobre 2024
Réponse de topto
Dear Customer,
Thank you for shopping with us!
We find that your package is being returned through the logistics information of Australia Post, which may be because your address is incorrect or the package cannot reach your address. Please confirm again whether your address can receive the package from Australia Post.
If you have more issues, please let us know.
Thanks.
Kindest Regards!
Topto Support Team
sent the wrong item and you will not…
sent the wrong item and you will not reply to my emails and you have no phone number very bad service
23 août 2024
Réponse de topto
We are sorry that our products or services have brought you a bad shopping experience.
Unfortunately, we did not find your previous contact record. We have proactively sent an email to you, looking forward to receiving your reply.
Quick delivery!
19 août 2024
DO NOT BUY ONLINE FROM THEM.
DO NOT BUY ONLINE FROM THEM.
After two weeks they send me an email refund like this :
Order #37787 has been cancelled.
No any explanation nor apologies
Just wasting time!!
13 août 2024
The order site was easy to navigate
The order site was easy to navigate, no problem locating my item, check out easy & fast.
Would use this site again.
18 juillet 2024
Glad to purchase a second battery for…
Glad to purchase a second battery for our leaf blower
15 juillet 2024
The batteries ended up at Davidson an…
The batteries ended up at Davidson an hour away from Kenthurst. The co. Was informed that I was unable to pay through my iPad for some reason and my sister in law said she would pay for me. She rang today to tell me she had just received the parcel at least she actually received the parcel unlike my self
15 mai 2024
Process to order was made simple.
27 avril 2024
Not happy
My husband brought a leaf blower and a extra battery to go with it the product is good but they didn’t send the extra battery which he paid at the time off purchase and no phone number to contact them the only phone number we found is disconnected have sent a few emails but no reply and its been days now so not very happy with the customer service.
2 mai 2024
Avis spontané
Réponse de topto
Thank you for your feedback. We apologize for any inconvenience caused. We regret to hear about the missing battery. Rest assured, we value your satisfaction and have been working diligently to address this issue. We have responded to your emails and are actively working on a solution to ensure you receive the extra battery you paid for. Your patience is appreciated, and we aim to resolve this matter promptly. Thank you for bringing this to our attention.
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