TORRO Australia Avis 68

Excellent leather products. Very functional and stylish. Thank you.

This review is strictly related to the online and delivery experience (not the product).
One of the reasons I placed the order was the impression that I was buying from an Australian-based business. That is the impression Torro clearly are trying to create with the AU domain and SEO in place.
There is nothing on the website to indicate anything other than this conclusion. To me, that leans towards a ‘deceit’ and ‘subterfuge’. Perhaps a little harsh but I feel you understand what I mean here.
All it would require addressing this is clearly stating that items are shipped from the UK. Two things were a bit strange when I placed my order: 1) the shipping charge dynamically changed from $15 to $18.99 for no reason; and 2) I received the DHL shipment relatively late in time of day (now I understand due to time difference).

Whilst I was waiting for the item to be delivered, I received a Marketing email (trying to cross-sell) from "Rob, eCommerce Manager at TORRO".
I basically replied intermediately with the above feedback regarding my experience on 19th May...it is now the 29th May and I have had no acknowledgement regarding online experience.
Well, today I received their email for a Trustpilot feedback....here you go!

The cover set was inncorect and not the one ordered.
Email customer support .
NO REPLY

Very pleased with the prompt delivery of my iPhone 17 leather case, and my iPad leather case also. The products are of great quality and fit, and are a very practical design and construction also. The phone case is a 2 piece design which is a great idea, and option for different occasions. Extremely happy, and thankyou to Torro UK. Good luck in the future.
Regards,
Brendan.
Newcastle Australia.

Great leather phone covers, excellent quality,
Very well made,
Good company to deal with,
And good communication about what you purchase,
Thank you Torro

It was easy to purchase on the website on my phone, the product arrived quickly, which was a relief. I was a bit unsure whether the product was coming from overseas, that wasn’t clear on the site. So I felt I was taking a gamble when ordering it and was very relieved it arrived within 2 days. The quality of the leather is very good, and several people have commented positively on the phone cover, especially the burnt orange colour.

Service excellent
Product not what I was expecting for the price
Cover is poor quality

I was looking for a quality leather phone case, what I found was a range of high quality, beautfully designed mens accessories that have distinction and class in every detail.
The service from Rob and his team was outstanding. I highly recommened Torro.

Great product. Quality finish. Fits a couple of suits comfortably and very easy to carry around. Stylish garment bag.

Prompt arrival of a phone cover that feels so nice in the hand. Closure works well and has already stayed shut nicely a couple of time when toddler dropped the phone. Also easy to open without unclipping so magnet strength right. Made recharging easy to position with closure strap midline and magsafe charging working well if you put cards inside card slots inside cover seems a bit tight although youcan certainly do so. With driver’s license and credit cards apps physical cards getting less needed and enough room for a bit of cash. Could have been a bit more width to the spine would have been better but overall I’m very happy.

WARNING DEFECTIVE DESIGN stay away!!!!:
The back protective bezel that is supposed to be raised above the lenses is BELOW THEM.
This provides no protection and I now have 3 scratches on my new 17 Pro Max phone.
A report to TORRO with photo proof was met with indifference and no acknowledgement of this obvious fault.
STAY CLEAR OF THIS.

High quality and superb looking case for my S26 Ultra. Love the added initials too! Highly recommend them.

Great service and got what I wanted real leather

Delivery on time and product is as described. Too early to decide on its' quality and longevity.
This survey takes too long since you already have most of the information you are seeking again.

Communication was fantastic. Well worth the money for a great quality product.

Easy to order and desk mat is great quality. Would recommend.

A great product. Looks nice and fits perfectly.

I love Torro phone cases. Strong and resilient. They don’t fall apart like other cases. Bought one for myself and another for my son.