Total Tiles Avis 

1 645
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Voir plus

Noté 5 sur 5 étoiles

I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Voir plus

Noté 5 sur 5 étoiles

The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Voir plus

Noté 5 sur 5 étoiles

Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Voir plus

À propos de l'entreprise

  1. Magasin de carrelage
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de revêtements de sol
  5. Magasin de rénovation

À propos de Total Tiles

Écrit par l'entreprise

Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 28 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(1 645)

130 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very pleased

Very pleased with my purchase 😀

7 avril 2026
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Réponse de Total Tiles

Thankyou for your review, we hope your project is coming along beautifully.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

First rate

First rate, After calling about a seemingly discontinued tile Jack spent half a day searching and called be back to tell me he had found them - top service - highly reccommended

17 avril 2026
Avis spontané
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Réponse de Total Tiles

Thankyou so much for taking the time to share your review - it is greatly appreciated and we will be sure to pass your lovely comment on to Jack.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Fantastic Service from Start to Finish

There was great deal of choice and the products provided good value for money. Delivery was extremely fast and all products arrived packed very well with no issues at all - Fantastic service - really pleased

6 avril 2026
Noté 1 sur 5 étoiles

Disgraceful delivery service and shocking redelivery charges

Absolutely disgraceful delivery service.

This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.

30 mars 2026
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Réponse de Total Tiles

Dear Anatolie,

We are so sorry to hear about your delivery experience. We completely understand your frustration and apologise for the inconvenience caused.

To clarify, at the point of purchase you are able to select a preferred delivery date from the available options. However, we are unable to confirm a specific delivery time in advance.

For customers who do require a more specific estimated delivery time, we encourage you to reach out to our customer service team on the day, who will do their best to provide a more accurate update. We are sorry that on this occasion this did not happen, this is not the experience we want for our customers.

We appreciate you taking the time to share your feedback as it helps us to improve. We hope to have the opportunity to welcome you back as a customer in the future.

Kind Regards
Michelle

Noté 5 sur 5 étoiles

Excellent communication

Excellent communication, and the tiles were amazingly well wrapped on a small pallet - perfect!

6 avril 2026
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Réponse de Total Tiles

Hi Philip,

Thankyou so much for your review and kind feedback - we are pleased to hear of your positive experience with Total Tiles.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Nice range, good delivery

Nice range of tiles. Very pleased with the quality of the tile I selected. Delivered as planned.

1 avril 2026
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Réponse de Total Tiles

Thankyou for your review, we really appreciate you taking the time, we hope your project has gone well.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with, had an issue with delivery which was out of their control but they kept me informed and updated me regularly. Packaging was amazing too. The only breakages were my OHs fault because he was rolling the bubble wrap off - top tip, cut through the bubble wrap - would use again if the need arose.

24 mars 2026
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Réponse de Total Tiles

Hi Mezza,

Thankyou so much for your review, we really appreciate you taking the time - your feedback means a great deal to us.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Half the price of Topps tiles with very…

Half the price of Topps tiles with very fast service

28 mars 2026
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Réponse de Total Tiles

Hi Steve,

Thank you so much for acknowledging our prices, we work incredibly hard to keep our costs as competitive as possible, so it is always wonderful to hear when that is noticed and appreciated.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Great product

Great product, excellent service and genuinely helpful staff.

28 mars 2026
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Réponse de Total Tiles

Hi Dave,

Thankyou for your positive review, we really appreciate you taking the time to share your experience with Total Tiles, it means a great deal to us and we hope to assist you again soon.

Many Thanks
Michelle

Noté 5 sur 5 étoiles

Absolutely thrilled to bits with the…

Absolutely thrilled to bits with the tiles I ordered, because they were old sizes I had to replace. I could not get the size I needed anymore , but found them on total tiles.. delivered quickly and well wrapped and protected, definitely would recommend company

2 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Order delivered on time

Order delivered on time, a few broken tiles but customer services were willing to help and send me replacement - that's what you would expect from a top class online service. Would definitely use again.

17 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer service

Jon was exceptionally helpful in every aspect of ordering and giving me advice.
I was left with ordering Tiles and had no idea what I was doing so Jon guided me through the process. Cannot rate this company highly enough. Will definitely use again.
Many thanks.

13 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

The best thing about this company is…

The best thing about this company is their customer service, it is brilliant. They go over and above to make sure you are happy with your order and phone you if they think there are any issues. Very rare these days! Thanks Total Tiles!

11 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Good old fashioned service

We had been trying to find some particular tiles which all suppliers including TT listed as 'out of stock'. We sent an enquiry on the off chance, they found some for us and they were delivered a few days later. The service was prompt, polite and efficient and the price was right. We will use them again.

14 janvier 2026
Avis spontané

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