Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Voir plus
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Lisez les avis des autres
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Voir plus
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Voir plus
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Voir plus
À propos de l'entreprise
- Magasin de carrelage
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de revêtements de sol
- Magasin de rénovation
À propos de Total Tiles
Écrit par l'entreprise
Coordonnées de contact
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Royaume-Uni
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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First rate
First rate, After calling about a seemingly discontinued tile Jack spent half a day searching and called be back to tell me he had found them - top service - highly reccommended

Réponse de Total Tiles
Fantastic Service from Start to Finish
There was great deal of choice and the products provided good value for money. Delivery was extremely fast and all products arrived packed very well with no issues at all - Fantastic service - really pleased
Disgraceful delivery service and shocking redelivery charges
Absolutely disgraceful delivery service.
This has to be one of the worst delivery experiences I have had. They do not even provide a simple 2-hour delivery window, which is completely unreasonable. People have jobs and cannot sit at home all day waiting blindly for a driver.
If you miss the delivery or nobody is home, they then charge an outrageous £70 redelivery fee, which feels like daylight robbery. What makes it even worse is that after paying this extra charge, the service still remains useless.
I had already paid for redelivery and then spent more than 3 hours waiting for someone to come back to me with even a rough delivery time, and still got no proper answer. So after taking another £70 from me, they still expected me to waste an entire working day waiting around with no communication, no timeslot, and no respect for the customer.
This delivery system is outdated, badly managed, and frankly unacceptable in this day and age. Charging customers premium money for such a poor, chaotic, and unprofessional service is an absolute disgrace.
I would strongly advise others to think twice before ordering if delivery is involved, because the lack of communication and the ridiculous extra charges are beyond frustrating.

Réponse de Total Tiles
Excellent communication
Excellent communication, and the tiles were amazingly well wrapped on a small pallet - perfect!

Réponse de Total Tiles
Good customer services and range of…
Good customer services and range of products available. Sample option really useful!
Speedy delivery
Speedy delivery. Lowest price I could find. Haven’t used it yet but hoping it lives up to expectations
Nice range, good delivery
Nice range of tiles. Very pleased with the quality of the tile I selected. Delivered as planned.

Réponse de Total Tiles
Delivery as expected and good quality
I ordered a sample tile as a contrast to my kitchen cupboards unfortunately although described as light green the tile was much darker than expected and not suitable for my project.
Lovely tile just not what we where…
Lovely tile just not what we where looking for came really fast
Great company to deal with
Great company to deal with, had an issue with delivery which was out of their control but they kept me informed and updated me regularly. Packaging was amazing too. The only breakages were my OHs fault because he was rolling the bubble wrap off - top tip, cut through the bubble wrap - would use again if the need arose.

Réponse de Total Tiles
Half the price of Topps tiles with very…
Half the price of Topps tiles with very fast service

Réponse de Total Tiles

Réponse de Total Tiles
Absolutely thrilled to bits with the…
Absolutely thrilled to bits with the tiles I ordered, because they were old sizes I had to replace. I could not get the size I needed anymore , but found them on total tiles.. delivered quickly and well wrapped and protected, definitely would recommend company
Order delivered on time
Order delivered on time, a few broken tiles but customer services were willing to help and send me replacement - that's what you would expect from a top class online service. Would definitely use again.
Exceptional customer service
Jon was exceptionally helpful in every aspect of ordering and giving me advice.
I was left with ordering Tiles and had no idea what I was doing so Jon guided me through the process. Cannot rate this company highly enough. Will definitely use again.
Many thanks.
The best thing about this company is…
The best thing about this company is their customer service, it is brilliant. They go over and above to make sure you are happy with your order and phone you if they think there are any issues. Very rare these days! Thanks Total Tiles!
Good old fashioned service
We had been trying to find some particular tiles which all suppliers including TT listed as 'out of stock'. We sent an enquiry on the off chance, they found some for us and they were delivered a few days later. The service was prompt, polite and efficient and the price was right. We will use them again.
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