Tottenham Hotspur Avis 

I bought a pair of THFC joggers six months ago. the seam at the top of the inside of the right leg started to undo. Then I notice that an area of seam close to the hole start to come undone as well. I emailed the shop and they asked me to return them for inspection! I then received an email notifying me that a parcel was being dispatched to free of charge. Naturally I thought this to be a replacement pair. It was not. They just returned the holed pair with a note telling me that returns are only accepted during the first 30 days. I was returning them as faulty and I dont believe they inspected them at all, there was no mention of it in their note. Waste of time all round. Why did they not just explain this in the first place, instead of getting my hopes up. So I will not be going back to the online shop, not because of the faulty product, but because of the faulty service

Have made a couple orders and have had no problems. All products I ordered were in condition and came on time. Reiable service and good quality products/items. Would recommend, especially tottenham fans. COYS!

Awful Company, currently applying to a small claims court. They have taken money from my account and sent me items without me ordering or giving permission then said it can be returned.

DO NOT GIVE TOTTENHAM HOTSPURS YOUR BANK DETAILS

Poor Experience, visited there online shop placed an order / 6 days later still no sign of delivery viewed tracking its not even been picked in warehouse? Cancelled I’ll buy elsewhere never again will I buy from this online shop, similarly bought exact two same products from Chelsea and was delivered within 48hrs

Have completed two orders, and both have been great.
Informed and on time and Royal Mail kept me updated.

Trusted 5 star.

Awful service. Now been waiting for one shirt for over 2 months. I emailed the customer service about 3 weeks ago, they said it hadn't been long enough to look into it (they said it had to be 25 days, which it had been, despite the 7-10 day quote when I ordered). Now they've completely ignored emails, and also remove any sort of negative reviews off of their site almost instantly.

I placed an order a couple of days ago online for several items.
I never received an email confirmation or anything but the amount/price of the order was sitting in my pending transactions on my online banking.
Yesterday the pending amount had totally disappeared from my online banking and no money was or had been taken from my account. I telephoned the shop and explained the above- they ran my details into the computer and I was told that the order didn’t exist, that there was no order placed. They advised me to order again.
So I went back online and placed the order- and I got a confirmation email straight away.

This morning I was on my online banking and I noticed x2 payments to Spurs shop- x1 (that had now gone through, original order) and x1 pending (yesterday’s order).

I immediately telephoned Spurs shop to explain the above- I told them I wanted to cancel the order (the duplicate one). I was told that it could not be cancelled- (even though it states that you can cancel your order as long as it hasn’t been despatched)
The confirmation email says that I will get an email when the order is dispatched.
It’s definitely 100% not been dispatched- the lady on the phone said that it hadn’t either. She said I couldn’t cancel my order because it is at its final stage in the warehouse- so deffo 100% not been dispatched.
I’ve been told to receive the order and return the products to them, they will them looked into a refund!!!
Why can’t they cancel- if it’s not been dispatched?
So disappointed 😢. That’s money for x2 orders out of my account now- my direct debits are going to get missed for sure.
Can anyone help?

Shop here an awful lot as my son and husband are both massive fans, had only one bad experience but on the whole items are good, delivery does take a while so always make sure i order in plenty of time

I shop here quite often as myself and the family are big fans and I’ve only ever had one bad experience and I’ve bought A LOT. Of items from here.
Just bought a Tottenham away shirt from last season for my Nan and it is of good quality and arrived bang on time.
Highly recommend.

Nice printing on shirt and delivered in timely manner. Little more expensive than elsewhere but supporting club matter too..

Recently bought a personalised away shirt for my 10 year old grandson. Fitted perfectly so bought a personalised home shirt for £80 in exactly the same size. The home shirt is noticeably smaller than the away one. Sleeves really narrow and chest 1.5” smaller. He is so disappointed and I am £80 poorer! Spurs shop refuse to refund/ exchange as the shirt is personalised even though unwearable. Dreadful. I understand if I had ordered the wrong size but both shirts were the SAME size.

Yall tripping. This place was Amazing, and literally I hate football. ( long story but Tottenham son, saints hubby). Such welcoming staff you should be proud. We had a great day and I almost liked football 😀🖐. Thank you .

I booked a stadium tour today with relative ease and I am thoroughly looking forward to doing it! Good website and survive!

I purchased a shirt and football from the Spurs shop during a stadium tour with my grandson, who was visiting from Canada. He follows everything Spurs when at home, he is a member of the Ottawa Spurs supporters. The shirt seams had not been lock stitched, result! all parted within one year, the ball stitching also failed, within a year. Spurs shop informed me that faulty goods should be returned within 30days! Matter closed, other than they sent some Spurs player pictures to my grandson. Having supported Spurs since 1954, attended all the away games in Europe during the great Billy Nick years, I have canceled my Spurs One Hotspur membership. This is not the way to treat loyal fans. Will never purchase the Spurs brand again ( I have spent over £200 on Spurs merchandise during 2019)

Purchased shirts 2 for 1 in the sale, used the Spurs size Guide but they were too small, I returned them for a larger size. Spurs emailed me to confirm the return then emailed me to say order dispatched but on delivery only 1 shirt. I emailed customer service to be told I only ordered I shirt, I pointed out that it was a return and I had 2 shirts but too small. I was then advised the matter was being dealt with by returns I’ve emailed 2 more times without success.
Vern jones

I ordered four items online to be dispatched together, I received two, with an invoice totaling more than the original order. I kept receiving updates about the remaining two being delayed, to then be told the last item had been sent - err don't you mean two? No someone has amended my order, I contacted them and was told to reorder this missing item, but I shouldn't have to, I never amended the order, why should I pay postage again when it's not my fault and so forth. Definitely wouldn't recommend or hurry to use them again

Great and knowledgeable staff for the tour, and helpful staff at the shop. Keen to help and available most times on the phone. Prices have runaway over the years, although enjoyable club. Thanks to the staff at Renaissance Travel Bureau for getting great deals for the hospitality days.

I bought my spurs t-shirt online following their size guide so I decided to have it personalised because I expected the size guide on their website to be correct. So I woke up today on a Saturday to find my parcel and realise the shirt is too small... so I phone them and explain i used their size chart to be told there's nothing they can do. I love spurs but this is a huge let down. Thanks spurs for putting me out of pocket i won't be buying from the store again.

Spurs own brand clothes and merchandise is truly shocking quality and over priced. Usually the clothes last about 2-3 months and then you notice either stitching coming apart, transfers coming off or shrunk so it will fit my 8 year old! The Nike stuff from the shop of fine... I am a season ticket holder and have now stopped buying from the shop.

I returned the goods and got proof of postage from the post office, 2 months later I am still awaiting my refund. Have been in weekly contact via email as the phone number is currently unobtainable and have been repeatedly fobbed off. Very poor customer service indeed!!