Absolutely avoid!!!
I bought my deal via the Tiqets site which works in collaboration with Touriks. The deal included visiting the Roman Forum, the Palatine Hill and the Colosseum.
The only reservation for the Colosseum still available was at 5 p.m.
As a result, I went to the Touriks agency the day before to get my tickets.
They told me that I had to come the next day at 4 p.m.
to obtain tickets, watch a film and be taken to the entrance of the
roman forum.
On 27.07. we showed up as agreed, they made us watch the movie and led us to the entrance of the Roman forum without any further explanation.
They told us the entrance to the Roman Forum at 4:45 p.m. and specified that we had to be at the entrance to the Colosseum before 5:20 p.m., not telling us that the entrance to the Roman Forum and that of the Colosseum were independent and that we could use our entry to the Roman Forum for 24 hours.
In conclusion, we entered the Roman Forum at 4:45 p.m., walked through it in a hurry so as not to miss the entrance to the Colosseum.
Impossible for us to return to the Roman forum the same day since it was closed, nor the next day since we had already used our tickets!
This was never specified to us by the Touriks service provider.
As a result, I showed up at the Touriks office on 28.07 at 10 a.m. to explain my displeasure, they didn't want to hear anything and I had to pay 2 x 25 euros to get new entries to the Roman Forum and Palatine Hill.
Being very unhappy with the service, I contacted the after-sales service of Tiquets in order to obtain compensation within 72 hours, they say. Having received no news, I recontacted this service via chat which told me that the service provider did not want to make a partial refund because, they say: "we explained everything", which is totally false, and that consequently, they cannot compensate me, even partially.
I am therefore totally dissatisfied with the service and attitude of both the service provider Touriks and the after-sales service of Tiqets, which hides behind its policy.
The least we could have done was to make a commercial gesture other than a percentage discount on the next order in order to build loyalty.