TRAINFITNESS Avis 

I recently completed an Exercise to Music course with TrainFitness as a remote learner, and unfortunately, my experience was largely negative due to poor customer service and unresolved technical problems.

The main issue I encountered was with their learner support, specifically a team member named Radek. Every single time I called for assistance, I was connected to him only. I found his manner to be consistently rude, blunt, dismissive, and unsympathetic. As someone who is head of customer relations as a job title myself, I was genuinely shocked by how I was spoken to – it’s simply not acceptable.

I also experienced significant problems with their app, which at one point completely logged me out and displayed a message saying I had no courses assigned. This happened outside of office hours, during a time I had specifically set aside (5 hours) to rehearse. I sent screen recordings showing the issue via email to their complaints department, but the only response I received was a one-week extension, which was not sufficient considering my demanding 50-hour work week. I was also told there had been no system issues that evening and TrainFitness began to blame this on signal issues however the attempts to log in were done on a mobile phone and laptop with Wifi and without, meanwhile still showing the message 'you have no courses available' – despite the clear video evidence I had submitted.

To make matters worse, the same technical issue occurred again during my final practical video assessment – the app logged me out mid-routine, and I had to complete my final track in silence, without access to their music. While it didn’t affect my mark, it added a huge amount of unnecessary stress, and once again, no apology was offered.

From my experience and reading other reviews, TrainFitness seems far more interested in deflecting responsibility than genuinely supporting learners. This review is here to share my personal experience and hopefully provide some insight for anyone considering their courses.

Recently finished the Level 3 Personal Trainer qualification, and the entire experience was incredible. The course is very well structured and really easy to follow, especially if you have a tutor like I had… Ben. As someone whose confidence has been rock bottom for some time, Ben made me feel welcome and looked after us all as though we were a big family. Giving us all the support imaginable and making our learning experience so fun and enjoyable, every day his energy was infectious. My confidence grew tenfold during this experience, and felt like I learned even more than what I was supposed to because of Ben’s wisdom. The assessor’s were all lovely too and full of knowledge to help you grow. My entire experience with Train Fitness has been first class and if you’re thinking of taking the jump into this industry this company is the one for you, oozing class from top to bottom… a perfect starting point to set you up for a long successful career!

I have just completed the 11 days practical and assesment for the level 2 Gym Instructor and Level 3 Personal Trainer Course. The instructor was fantastic in his knowledge, presentation, structure and care in making sure that everyone knew the content etc.

It was lots of fun and I really enjoyed myself and felt instantly comfortable

I have just completed the level 2 and 3 courses for Gym instructor and Personal trainer at Trainfitness, what an incredible experience, I really enjoyed the inperson 2 week course, the lecturer Ben was informative, supportive motivating and fun, he really brought the subjects to life.
My colleagues on the course were also amazing and I feel I've made friends in my new career!

Just wanted to say how impressed I was with the support during my course after choosing the distance study course - the Tutors Rob and Ben were really helpful with guiding me through my assessments and they made it very easy for me with their eClasses. Now I'm working in my local Nuffield Health!

Amazing experience completing my Personal Training qualifications starting from scratch with the Level 2 onto the Level 3 and finally a couple of Level 4 qualifications through the Strength & Conditioning Master diploma.
Due to work commitments, I did it via distance study.
The tutors are a credit to the organisation with how well and how much they supported me through the journey.
Forever grateful

I am so glad I chose TRAINFITNESS as my course provider. From the initial enquiry about the course, to learning face to face, I have felt supported, understood and encouraged by all members of staff. Ben was an incredible teacher who made the experience what it was. As a team, they are efficient, informative and super-friendly. I learnt so much and feel armed with confidence and excitement approaching the industry. You feel like your own individual learning with them, they really look after you. The work itself is detailed and specific, so there is graft to be put in, which is what is exactly needed going into the industry.

Great company.
Lots of support via message, phone call or eClass for the courses.
Tutors are excellent and very knowledgeable.

I completed my Master Diploma with TRAINFITNESS as a distant learner, and I’ve always been really happy with the quality of their service. The course was well-structured, and the support I received throughout was excellent.
I initially studied remotely, but I decided to do a few of my assessments in person, and I’m so glad I did. The tutors and assessors were amazing—Ben, Richard, Katie, Paul, and Rob were all incredibly knowledgeable, supportive, and encouraging. It made such a difference to have that hands-on experience, and it actually made me even more excited to continue expanding my knowledge.
Because of the great experience I had, I went on to do additional qualifications with TRAINFITNESS beyond the Master Diploma. They’ve been supportive every step of the way, whether I was studying from a distance or attending assessments in person.
I’d definitely recommend them to anyone looking for high-quality fitness education😊👌🏻

Just signed up to the Women's Health & Exercise Master Diploma and wanted to give a huge shout out for Rob Burton who was so helpful in assisting me in recognising the right career pathway. Excited for the journey ahead.

Just completed the Pilates course. Loved the in-person practical weekends.

Excellent course format
Superb lecturer
Assessors constructive and positive, gave useful feedback

After consulting with a number of different companies, I settled on using TrainFitness to complete my Level 2 Gym Instructor and Level 3 Personal Training course. They offered incredible flexibility, online and in-person support that made it impossible to choose anyone else. The online portal was really easy to use and the team was always on hand to answer my questions. I particularly enjoy the in-person element with our trainer Ben. He was a fountain of knowledge, but also incredibly kind, generous and empathetic in developing our skills and confidence. I would absolutely recommend TrainFitness for anyone looking to get into this industry.

Having spoken to a lot of fitness training providers I chose train fitness to complete my Level 2 gym instructor and level 3 personal trainer courses. They offer many options in terms of how you can complete the course and this provides so much flexibility and means the courses truly are accessible to all. The online study portal and theory content is first class and very easy to use. The face to face training is fantastic, our trainer Ben put me at ease as soon as I met him and was so enthusiastic, knowledgeable and professional I learnt loads and had a great time on the courses. I would 100% recommend TrainFitness for anyone considering this career path.

My experience with TRAINFITNESS has been super positive. I have learnt so much and felt guided and supported throughout. The online course work is very detailed and interesting and my 2 weeks in-person experience for the Gym Instructor and Personal Trainer qualification has just been so much fun, although there has been a lot of information and things to get done, my tutor Ben made it enjoyable, engaging and something I couldn’t wait to wake up for each day. I highly highly recommend TRAINFITNESS to anyone!

No regrets choosing this training provider. The tutors and assessors are experienced and knowledgeable but most importantly, are exceptionally skilled in translating this to trainees in an inclusive and engaging way. Training material and hands on practical experience is very thorough. The in-person courses attract a lovely, diverse bunch. I’ve already booked my next course!

I have had the time of my life with TrainFitness these last few months. They have been incredibly supportive in my learning, and every member of staff I've come across - whether in-person, over phone or email have been super friendly, supportive and caring. For anyone looking to get expert knowledge in a warm environment, and want to be pushed, challenged and celebrated, this is the course for you. I am now armed with the confidence, technical know-how and skills needed to get out there and start helping others. Could not recommend highly enough.

Great service right from the enrolments team to the support given by the tutors and before I knew it, I had my certificates to start working as a PT in my local Pure Gym.

Amazing company! Great tutors, amazing facilities and amazing course content. Did a distance study Master Personal Trainer course and felt thoroughly supported despite being a remote student.
The choice of courses are brilliant and so current. Specialising to support not just pregnant women or young mothers but also women going through menopause was so refreshing and enriching for me. Excited for this journey ahead.