Trainers Factory Avis 

Tried to get a refund after ordering shoes I didn’t want anymore within 24 hours and they refused to refund claiming it had already been sent even though their policy is refund within 24 hours

Be patient for your order is all i say
. Excellent trainers my son loves them. Jordan one highs.
Thanks trainer factory. Happy for anyone to contact me for genuine review. Ordered 2 July received 21 July 2022.

Was easy to order.

Extremely poor customer service have yet to reply to any emails. It’s been over a week and trainers still not arrived!!! I will not be buying from them again!!!

I have been waiting nearly 3 weeks for the trainers and still a no show. Tracking number still says waiting for dispatch from company. I have emailed several times. Phoned no reply to 2 numbers. I have asked for a full refund. Wont hold my breathe will be getting trading standards involved.

I haven't received the goods yet so cannot rate any higher.

Very helpful With refund proces thank you

I ordered a Pair of Nike Vapormax Evo NRG from them, Only to Receive an Obvious COUNTERFEIT (Badly made Fake), Contacted them via the Website Chat & Email only to get told they're Not Fake at First; After extensive Back & Forth with them they finally Agreed that they were Counterfeit & said that I'd be Refunded for them: As long as I agreed to Return them(Which seems extremely odd), I said that I would, but Over a Month later I'm still being messed around by then😡! I've Reported it to Trading Standards & Nike now because it's absolutely disgusting the lack of Customer Service! The amount of information I've given about the defects on the Trainers is astronomical & can spot from a mile away just how bad they are!! Avoid dealing with Trainers Factory at all cost as you'll only get Robbed & then fobed off when you raise any issues with them!!!

WOOOW!! All this stress and hassle for 1 pair of trainers? I knew this was too good to be true smh, for anybody reading this review please DO NOT waste your time or money with this Trainer Factory scam they have the worst costumer service in the world and have no communication skills what so ever. If your reading this and still place an order then good luck!

In summary, expect multiple delays and one of the worst customer support experiences. Shoes arrived and they seem original. Don't bother emailing or calling they will never respond. Website chat is the only option.

Placed order on 24th May. Was given multiple promises that it would arrive by June 7th as I'd leave the country and wanted to take it with me as a gift. It was apparently 'stuck in customs' despite assurances on the 4th, 5th, 6th of June they would arrive on time!

Order never arrived, contacted 'customer support' and after multiple attempts and endless hours of discussion they've shipped another product which was meant to arrive by June 16th. It didn't.

Was promised a new date June 21st, and a refund if they didn't arrive by then (I have sceenshots of the discussion). Guess what. They didn't arrive on June 21st and finally arrived in a destroyed box. They seem original.

After countless hours trying to get an answer from 'customer support', they promised they'd call me 3 times. Guess what. They didn't. Gave up trying to discuss this with them and when I told them I'd leave them a bad review they finally replied to say I blackmailed them! They ignore questions for hours and you have to keep reminding them for an update and wont even answer what you asked.

Efficient service provided, new trainers were delivered in approx. 1 week.

Trainers are genuine and would get more pairs

5☆ for trainers and great communication but there was no receipt with the product

Good communication
Item received as advertised

All genuine second pair ordered you need to wait for delivery first pair took just over a week second pair turned up just over two weeks. All turned up fine and verified as genuine. Would definitely recommend.

Shoes are fake and the box was destroyed and one of the shoes was dented. DO NOT BUY FROM HERE