Travcart Avis 

407
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I found Travel Cart by the flight-finder site Kayak; I was looking to book flights to Montreal. Travel Cart offered the best price for dates and routes I wanted and their customer service is exceptio... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This is a reply to your reply on a previous chat. You basically have given me your standard "wash your hands" answer that you take everything "seriously". Please then, take my complaint seriou... Voir plus

Noté 5 sur 5 étoiles

Travcart was extremely helpful in booking a late notice flight for me. I began the booking online and a follow up call came through within minutes, securing my price with the airline. I was skeptical,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent customer service. Charles smith helped us and stayed patient with us throughout the whole process. He was the only person who helped me regardless of the many issues I faced with payment. Bo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

We are an Online Travel Agency based out in United Kingdom. We offer flights to every corner of the globe. We can also tailor-make whether you are looking for city break, multi-centre in the USA or a special holiday on a luxury island in the Maldives.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

407 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(407)

132 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

The staff of Travcart restored my lost…

The staff of Travcart restored my lost trust in a travelling agent that defrauded me.
Their services are efficient, reliable and above all consistent.
I encourage you, as an intending traveller, to pitch your travelling tent with them; for sure, you shall be shaded from flight delays and distrust from some travelling agents.

4 août 2025
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Réponse de Travcart

Hi Emelda,

Thank you very much for taking the time to share such a heartfelt and encouraging review. We are truly honored by your kind words and grateful that you entrusted Travcart with your travel plans, especially after experiencing a disappointing encounter with a previous travel agency.

At Travcart, we understand how important it is for our clients to feel secure, respected, and supported throughout every step of their journey. Your feedback reaffirms our commitment to providing efficient, reliable, and consistently high-quality service. It is incredibly rewarding to know that our team was able to restore your confidence in the travel industry and demonstrate the level of professionalism and integrity that every traveler deserves.

Your recommendation means a great deal to us, and it motivates our entire team to continue striving for excellence. Should you require any assistance in the future — whether for business or leisure travel — please do not hesitate to reach out. We will always be here to ensure your journeys are smooth, timely, and stress-free.

Warm regards,
Team Travcart !!

Noté 4 sur 5 étoiles
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Réponse de Travcart

Hi Gilbert Menumenji,

Thank you for your kind words and for taking the time to leave us a review! We're so glad to hear that you found our service quick and satisfactory — that's exactly what we aim for with every customer interaction.

Your feedback, even in just a few words, means a great deal to our team. It lets us know we're on the right track and motivates us to continue providing efficient, reliable, and friendly service to all our travelers.

We hope to assist you again in the future and look forward to being part of your next travel journey!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

The agency got back to me as I…

The agency got back to me as I struggled to pay on line . They took me step step by step and managed to book my flight. They were kind, patient and easy to understand.

30 juillet 2025
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Réponse de Travcart

Hi Margaret Kasanga,

Thank you so much for your kind and thoughtful review. We're genuinely happy to hear that our team was able to assist you during a moment of difficulty, and that you felt supported every step of the way.

We completely understand how frustrating it can be when things don't go as planned during an online booking, especially when time or important travel plans are involved. It's in those moments that our team is committed to being as helpful, patient, and clear as possible — and we're so glad to know that came through in your experience.

Your kind words about our team's patience and kindness truly mean a lot. We always aim to make the booking process feel simple and stress-free, no matter the situation, and it’s incredibly rewarding to hear that we were able to do just that for you.

Thank you again for choosing Travcart and for taking the time to share your experience with others. We’re here anytime you need us, and we’d be honored to assist you again with your future travel plans.

Wishing you safe and happy travels ahead!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Is very good 👍

Is very good 👍

29 juillet 2025
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Réponse de Travcart

Hi Wabi Longange,

Thank you so much for your kind words! We’re really glad to hear you had a good experience with Travcart. Your support means a lot to us, and we hope to assist you again with your future travel plans.

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Outstanding Service!

Outstanding Service!

Recently, I had a need for last-minute travel, and Travcart's team demonstrated truly exceptional customer service from start to finish. Their prices and services were unmatchable. The communication was clear, prompt, and helpful throughout the entire process.

I highly recommend Travcart. They turned what could have been a stressful situation into a smooth and positive experience. Thank you, Travcart!

26 juillet 2025
Avis spontané
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Réponse de Travcart

Hi Nancy,

Thank you so much for taking the time to leave such a thoughtful and generous review. We’re truly delighted to hear that your recent experience with Travcart met — and hopefully exceeded — your expectations.

We understand that last-minute travel can often be a stressful and overwhelming experience, so it’s incredibly rewarding to know that our team was able to provide the support, clarity, and peace of mind you needed. From the moment a customer reaches out to us, our priority is always to respond quickly, communicate clearly, and offer the best possible travel solutions — and it's wonderful to hear that this came through in your interaction with us.

Your kind words about our pricing and service quality really mean a lot. We work hard to ensure that our customers receive not only competitive prices, but also reliable and personalized service that makes their journey smooth from start to finish.

Positive feedback like yours encourages us to continue striving for excellence in everything we do. Thank you again for your recommendation — it’s the highest compliment we could receive. We look forward to assisting you again whenever your future travel needs arise.

Wishing you many more enjoyable and hassle-free journeys ahead!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Very nice customer support

Very nice customer support. Whenever you call, just ask to speak with Nick or Harry. They are really nice.

29 juillet 2025
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Réponse de Travcart

Hi Mr. Adansi,

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer support team. Nick and Harry are truly assets to TravCart, and we’re so glad they were able to assist you with your needs. It’s wonderful to know that their professionalism and helpfulness left such a positive impression on you.

We pride ourselves on offering personalized and friendly service, and it’s fantastic to know that you’ve had such a positive experience every time you’ve reached out.

Your feedback is greatly appreciated, and we’ll be sure to pass along your thanks to both Nick and Harry.

If you ever need assistance with any future travel plans or have any questions, don’t hesitate to get in touch with us. We’re always here to help and look forward to serving you again!

Thanks again for choosing TravCart, and we can’t wait to help you with your next trip!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

I talked to someone called Nick who was very calm and patient

I talked to someone called Nick. He was very helpful and answered all my questions respectfully.

29 juillet 2025
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Réponse de Travcart

Hi Ms. Mwansa,

Thank you so much for your kind feedback! We’re thrilled to hear that Nick was able to assist you effectively and answer all of your questions with respect and professionalism.

At TravCart, we believe that great customer service is built on understanding and respect, and we’re glad Nick was able to provide you with the support you needed.

Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to share your experience. If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again!

Thanks again for choosing TravCart, and we hope to assist you on your future travels!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Amazing

Amazing! Lloyd was very helpful went above and beyond

27 juillet 2025
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Réponse de Travcart

Hi Alyse,

Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that Lloyd was able to go above and beyond to assist you.

At TravCart, we always strive to provide exceptional service, and it’s wonderful to know that Lloyd’s efforts made such a positive impact on your experience.

We truly appreciate your recognition of his dedication, and we’ll be sure to pass along your kind words to him. We believe in creating memorable experiences for our customers, and your feedback is a great reminder of why we do what we do.

If there’s anything else we can assist you with, whether it’s future bookings or travel-related questions, please don’t hesitate to get in touch. We’re here to help and look forward to assisting you again soon.

Thank you again for choosing TravCart, and we hope to serve you again on your next adventure!

Warm regards,
Team Travcart !!

Noté 1 sur 5 étoiles

Absolutely Desperate and Invasive

What an unbelievably desperate company. I went on their site just to browse some flight options — didn’t book anything, didn’t pay a penny — and within minutes, they’re blowing up my phone at 11:30 PM. Seriously? Who thinks it’s okay to cold-call someone late at night just because they typed in a few details?

I declined the calls three times, and then they had the nerve to send me an email saying, “Thank you for choosing Travcart.” Excuse me? I didn’t choose anything. If I wanted to “choose” you, I would have hit the pay button — I didn’t.

Their behavior screams desperation. I was considering them, but after this pushy, intrusive nonsense, the decision was easy: never using Travcart.

Other companies like trip.com, booking.com or even airline websites don’t resort to these kinds of tactics. They respect your time and privacy. Travcart clearly doesn’t.

27 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

the entire booking process was smooth…

the entire booking process was smooth and stress free. Aaron took his time to understand my preferences and provided flight options that aligned with my schedule.

3 juillet 2025
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Réponse de Travcart

Hi Ms. Barreto,

Thank you for your wonderful feedback! We’re so pleased to hear that your booking experience with TravCart was smooth and stress-free. We understand how important it is to find the right flight, especially when juggling schedules, and we’re glad that Aaron took the time to understand your preferences and provide you with options that suited your needs.

At TravCart, we always aim to make the booking process as seamless as possible, and it’s great to know that Aaron’s personal attention helped make that happen. Your satisfaction is our top priority, and we’re thrilled that you had such a positive experience.

If you have any further questions or need assistance with future bookings, please don’t hesitate to reach out. We’re always here to help and look forward to assisting you again soon.

Thank you once again for choosing TravCart, and we can’t wait to support you with your future travel plans!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Marvin was quite helpful on chat and…

Marvin was quite helpful on chat and very prompt in sending me e-tickets.

26 juillet 2025
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Réponse de Travcart

Hi Mr. Khanna,

Thank you for your kind feedback! We’re thrilled to hear that Marvin was able to assist you promptly and effectively via chat.

At TravCart, we understand how important it is to receive quick and efficient service, especially when it comes to getting your e-tickets in a timely manner. We’re glad Marvin was able to meet your expectations and help make the process as smooth as possible.

Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to ensure your travel plans are seamless and enjoyable.

Thanks again for choosing TravCart, and we look forward to serving you on your next journey!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Good service by Mark thanks very much

Good service by Mark thanks very much

25 juillet 2025
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Réponse de Travcart

Hi Mr. Mohamed,

Thank you for your kind feedback! We’re so glad to hear that Mark provided you with good service.

At TravCart, we’re committed to offering our customers the best experience possible, and we’re happy that Mark was able to meet your expectations.

Your appreciation means a lot to us, and we’ll be sure to pass on your thanks to Mark directly. If you need any further assistance or have any upcoming travel plans, please don’t hesitate to reach out. We’re here to help and look forward to serving you again in the future!

Thanks again, and we wish you safe and happy travels!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Good service

Jonathan Carter provided an exceptional service and was kind enough to answer all my questions. Would recommend and would use this service again.

26 juillet 2025
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Réponse de Travcart

Hi Mr. Mugara,

Thank you so much for your fantastic feedback! We are absolutely thrilled to hear that Jonathan was able to provide you with exceptional service and take the time to answer all of your questions.

At TravCart, we pride ourselves on offering personalized and attentive support, and it’s wonderful to know that Jonathan made your experience so positive.

Your recommendation means a lot to us, and we’re grateful for your trust in our services. We always aim to deliver a seamless and enjoyable experience, and knowing that you would choose us again is the best compliment we could receive.

If you ever have any more questions or need assistance with future travel plans, please don’t hesitate to reach out. We’re always here to help and look forward to working with you again soon!

Thanks again for your kind words, and we hope to serve you on your next journey!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Customer confidence is key to Success

I was anxious to begin with because in my eagerness to make a booking I forgot about doing my due diligence. Then I came across many 1☆reviews which further alarmed me.

However, on speaking with Jonathan, he was able to reassure me that the highest standard of their service would be delivered. This is a standard I am accustomed to when booking directly with Singapore Airlines.
Unfortunately, as it was a last minute trip, SIA prices were 2/3 times more than this flight I booked with TravCart.

Thank you Jonathan for keeping your word and if business is conducted in this manner, there will be no reviews with less than 4☆ Good luck!

25 juillet 2025
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Réponse de Travcart

Hi Ms. Aarons,

Thank you so much for sharing your experience, and we completely understand your initial concerns. It’s perfectly natural to feel cautious, especially when making travel arrangements at the last minute. We genuinely appreciate your transparency and are thrilled that Jonathan was able to address your concerns and offer the reassurance you needed.

At TravCart, we take great pride in delivering the highest level of service, and it’s fantastic to know that Jonathan was able to demonstrate this commitment to you. We always strive to make our customers feel confident and secure in their decisions, much like you would expect when booking directly with major airlines like Singapore Airlines.

We’re also glad we could offer you a more affordable option for your last-minute trip, which is what we aim to do—provide great value without compromising on quality. Your kind words about Jonathan and your recognition of the service we offer mean a great deal to us.

Thank you again for trusting us with your booking. If business continues to be conducted with the same level of care and professionalism, we are confident that we’ll continue to receive excellent feedback. We wish you safe travels, and if you ever need assistance with future bookings, we’d love to help again!

Good luck and thank you once more for your kind review. We look forward to serving you in the future!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Service

Customer service is good

25 juillet 2025
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Réponse de Travcart

Hi Samuel,

Thank you for your positive feedback! We’re so glad to hear that you were satisfied with the customer service you received.

At Travcart, we always strive to provide the best experience possible, and it’s great to know that we were able to meet your expectations.

If you ever have any further questions or need assistance with your travel plans in the future, don’t hesitate to reach out. We’re always here to help and look forward to serving you again!

Thanks again for choosing us, and we hope to assist you on your next adventure!

Warm regards,
Team Travcart !!

Noté 1 sur 5 étoiles

Don’t book Scammers

Scammers, AVOID AT ALL COSTS the good reviews on her have been put on by fictitious people. My wife made the booking via Kayak for a good price, got called the next day to say that I would have to pay another £1200 to get the same flights and I had the last 2 seats etc, had the airline on the other end of the phone - Roger tried anything and everything to get me to book tickets for only another extra £420 🤣 very aggressive on the phone talking over me. Luckily I could see straight through them from the first phone call. Tried to take advantage of us getting a flight to see a really poorly relative. They will keep your money as long as they can to get the interest off it. They say you will receive your money back in 24/48 hours but I’m still waiting. Going to register a complaint with ATOL.

20 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional Stress-Free Service Delivery From Travcart.

I can confirm the staff member called Roger, listened to our request, and shared information on the best method of travel to meet my husband's and my needs.

Roger was polite, knowledgeable and professional, throughout our communication. Roger created a positive impression of himself and the business organisation Travcart.

Roger's customer service delivery was impeccable.

My husband and I will definitely book with Travcart for future travel/holiday. Also, we will happily share our experience, with friends and family members.

4 juillet 2025
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Réponse de Travcart

Hi Mr. Douglas,

Thank you so much for your thoughtful and detailed feedback! We’re absolutely delighted to hear that Roger was able to assist you and your husband in such a professional and helpful manner.

At Travcart, we pride ourselves on offering personalized service, and it’s wonderful to know that Roger took the time to listen carefully to your needs and provided expert advice on the best travel options for your plans.

We’re so pleased that you found him to be polite, knowledgeable, and professional throughout your communication. Roger truly exemplifies the values we hold dear at Travcart—delivering exceptional service with a personal touch. We’re thrilled that he left such a positive impression on you, and we’ll be sure to pass along your kind words to him directly.

Customer satisfaction is at the heart of what we do, and your feedback reassures us that we’re on the right track. We are excited to hear that you and your husband will be booking with Travcart again for future travel and that you plan to share your positive experience with friends and family. Word-of-mouth recommendations mean a lot to us, and we deeply appreciate your trust and support.

If there’s anything else we can assist with, or if you have any upcoming travel plans, please don’t hesitate to reach out. We’re always here to ensure your next trip is as seamless and enjoyable as the last!

Thank you once again for choosing Travcart—we look forward to welcoming you back for your future holidays and travel adventures!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

I am very much happy with the service…

I am very much happy with the service provided by travcart team on exchange of my ticket for which my previous flight has been cancelled and booked the flight again as per my request. This is really helpful for me to travel in direct flight with family and kids, I would like to appreciate the service provided by travcart team immediately and within the same day. Thank you so much and i am happy to book the tickets from travcart in future, I have also recommended and booked tickets to my other family members as well. Thanks a lot.

24 juillet 2025
Avis spontané
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Réponse de Travcart

Hi Mr. Gadi,

Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you were satisfied with the service provided by our Travcart team.

It’s truly our mission to assist our customers with the utmost care, and we’re so pleased that we were able to help you with your ticket exchange, especially when your previous flight was cancelled.

We understand how stressful flight changes can be, particularly when traveling with family and kids, and we are grateful that we were able to step in and resolve the situation swiftly.

Ensuring that you and your loved ones were able to travel on a direct flight was our top priority, and we’re delighted that this adjustment made your journey more comfortable. We always aim to provide solutions that make travel as seamless as possible, and it’s fantastic to know that our quick and effective service made a real difference for you.

We are also incredibly grateful for your trust in us and for recommending Travcart to your family members. It’s the highest compliment we could receive, and we truly appreciate you spreading the word. Our goal is to build lasting relationships with all of our customers, and knowing that we’ve earned your confidence means so much to us.

At Travcart, we are committed to providing excellent service every step of the way—from booking to aftercare—and we’re so happy to have been able to meet your needs.

If you ever need further assistance, have any questions, or want to book another trip in the future, please don’t hesitate to reach out. We’re always here to ensure that your travel experience is smooth, hassle-free, and memorable.

Thank you once again for choosing Travcart. We’re excited to assist you and your family on your future travels, and we look forward to continuing to provide you with outstanding service for years to come.

Warm regards,
Team Travcart !!

Noté 4 sur 5 étoiles

Quick service, great deals, great communication skills and fast service

Quick service
Great deal was found for me
Polite customer service, Mark was great dealt with my booking effectively, catered to my needs and was very patient as I was at work, he did everything for my booking Thank you from Diya

22 juillet 2025
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Réponse de Travcart

Hi Diya,

Thank you so much for your kind and thoughtful feedback, Diya! We’re absolutely thrilled to hear about your positive experience with our service. We understand how important it is to get the best deal, especially when you're managing a busy schedule, and we’re so happy that we were able to find the perfect solution for your needs.

It’s fantastic to know that Mark provided you with the level of service you deserve. He takes great pride in ensuring that every detail is taken care of, and we’re delighted that he was able to handle your booking efficiently while also being patient and accommodating to your work schedule. We truly believe in offering personalized, attentive service, and Mark exemplifies that commitment.

Your satisfaction is incredibly important to us, and we want to ensure that every part of your travel planning process is as smooth and stress-free as possible. We’re so glad that we were able to cater to your needs, and we’re grateful for the opportunity to assist you.

If there’s anything else we can do for you—whether it’s more travel bookings, recommendations, or support with future trips—please don’t hesitate to get in touch. We’re here to help you every step of the way and look forward to assisting you again soon!

Thank you again for choosing Travcart. We truly appreciate your trust, and we can’t wait to serve you again on your future travels!

Warm regards,
Team Travcart !!

Noté 5 sur 5 étoiles

Fantastic customer service experience…

Fantastic customer service experience with Marvin helping me throughout my chosen date flight ticket. Keep going with many thanks

24 juillet 2025
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Réponse de Travcart

Hi Mr. Ahmed,

Thank you so much for your wonderful feedback! We’re so happy to hear that Marvin was able to provide you with a fantastic customer service experience.

At Travcart, we pride ourselves on offering personalized support to our customers, and it’s great to know that Marvin was there to assist you in securing your flight on your preferred date.

We truly appreciate your kind words, and we’ll be sure to pass along your thanks to Marvin—he’ll be thrilled to know he made such a positive impact. Your satisfaction is our priority, and we’ll continue striving to provide you with the same high level of service in the future.

If you ever need any further assistance with your travel plans or have more questions down the road, please don’t hesitate to reach out. We’re here to help!

Thanks again for choosing Travcart, and we look forward to assisting you with your future trips!

Warm regards,
Team Travcart !!

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