The agent who assisted me, Bianca Fivaz, was absolutely great. She was friendly and polite and professional, but best of all, she dealt with my late and urgent request so professionally. She went the... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Monique is a superstar she understands our needs and is always there to assist, even afterhours or over weekends I could not asked for better service from a travel agent and Monique :-) keep up... Voir plus
Just back from Folkstone Kent ,fantastic holiday . Our coach driver Rob was a star. Very helpful, always cheerful, willing to help. Kept us informed throughout our holidays always on time when w... Voir plus
L'entreprise a répondu
Working with Michelle has been absolute. She possesses a rare ability to source and provide us with flights/accommodations options, regardless of how busy the schedule is. She is highly professional;... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
✈️ Business Travel Specialists. At The Travel Group, we don’t do cookie-cutter. We do custom-crafted corporate travel that fits your business like a tailored suit: sharp, smart, and built to move with you. Every client gets their own bespoke corporate travel management solution because no two businesses are the same, and we think your travel service should reflect that. 🌍 From pricing to preferences, flights to fine details, we’ve got you covered with service that flexes around your needs. We're not just here to book trips, we're here to elevate your travel game and keep your people moving like pros. 💼 Ready to experience business travel with a twist of fresh? Join us on a journey where service has no ceiling, and your success is our destination.
Our Service & Savings Guarantee
If we don't hit the mark, we pay you!
That’s right, we don’t just talk the talk. We back it up with a bold promise:
🛎️ Not happy with our service? Simple, don’t pay for it.
💸 If we can’t save you on your current travel spend, We will pay you £500.
Coordonnées de contact
18 The Mansion, Wrest Park, MK45 4HR, Silsoe, Royaume-Uni
- +44 2033 751611
- info@travel-group.com
- travel-group.uk
4,9
Excellent
279 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great focused customer service
The Travel Group is very focused on customer service, and puts in the extra time to manage accounts with a personal touch. Requests are handled timeously, and invoices and confirmations are extended as soon as approval is given.
17 février 2025
Avis spontané
Réponse de The Travel Group
Thank you for the fantastic feedback! ✈️ We believe corporate travel should come with first-class service, even when the seat doesn’t! 😄
From quick turnarounds and prompt confirmations to keeping the paperwork flying in the right direction, we’re delighted our personal approach is making a difference. Here’s to many more smooth journeys ahead! 🌍🙌
Flight cancelled at 7am
Flight cancelled at 7am, Kiaran on the case by 7:30. All sorted and alternative flights arranged by 8:30. Now that what I call service. Thanks again.
21 février 2025
Avis spontané
Réponse de The Travel Group
Hello Ian
We were already excited about today, but now we’re really doing a happy dance! 💃🕺 Thanks a ton! We will be sure to pass on this amazing feedback to Kiaran.
Best regards
Team TG
Charmaine Review
Charmaine's responses have been fast and efficient. She is very polite when addressing issues.
19 février 2025
Avis spontané
Réponse de The Travel Group
Hello Keamogetswe
We were already having a good day, but then you came along with this review and—BAM!—instant mood boost! 🚀 Thanks for being awesome!
We will be sure to pass on your fabulous feedback to Charmaine :)
Best regards
Team TG
prompt and timeous response.
19 février 2025
Avis spontané
Réponse de The Travel Group
Hello Lebo
If reviews could get gold stars, this one would be shining like the sun! 🌟 Thanks for making our day!
We will be sure to share this amazing feedback with Monique!
Best regards
Team TG
Very helpful and reliable
Very helpful and reliable, the team is very polite.
19 février 2025
Avis spontané
Réponse de The Travel Group
Hello Keith!
If reviews were high-fives, this one would have left our hands stinging! 🖐🔥 Thanks for the love—we’re feeling the energy! We will be sure to pass on your fabulous feedback to Monique!
Best regards
Team TG
Charmaine Lucas is an absolute star!
Charmaine Lucas is an absolute star! Always willing to help and always friendly if I phone her. Our company uses The Travel Group all the time and everyone always only have praise for the service we receive. Thank you, Charmaine!
18 février 2025
Avis spontané
Réponse de The Travel Group
Hello Anton
We're honoured to have clients like you who appreciate our passion and dedication. Thanks for the fantastic review! We will be sure to pass on this fabulous feedback to Charmaine!
Best regards
Team TG
Communicate efficiently and timeously.
17 février 2025
Avis spontané
Réponse de The Travel Group
Dear Sekai
We're beaming with pride! Thanks for recognizing our team's hard work and dedication! We will be sure to pass your feedback on to Charmaine!
Best regards
Team TG
Recommendation
would like to highly recommend The Travel Group for their outstanding travel services. I have had the pleasure of using their services, and they have consistently provided excellent support, professionalism, and efficiency.
Their team is knowledgeable and ensures that every detail is taken care of, from flight bookings to accommodation and travel arrangements. They are always available to assist and go the extra mile to make the experience seamless and stress-free.
If you are looking for a reliable and professional travel service provider, The Travel Group is an excellent
7 février 2025
Avis spontané
Réponse de The Travel Group
Dear Annelien
We're delighted to hear that our service has met your expectations. Our team works hard to ensure that every customer has a great experience, and we're glad that we could deliver that for you. We will be sure to pass on the wonderful feedback to Refilwe!
Thank you again for your kind words.
Best regards
Team TG
Réponse de The Travel Group
Short, sweet and straight to the departure gate! ✈️😄 Thanks for the great feedback, quick and efficient is exactly how we like our service… even if the flight itself doesn’t always get the memo! 😉
Kiaran is great to work with
Kiaran is great to work with. Very attentive and professional and always come back to me in a very timely manner. I have never encountered any problems while working with Kiaran.
13 février 2025
Avis spontané
Réponse de The Travel Group
Hello Victoria!
We’ll be adding that to our résumé under ‘Professional Awesomeness.’ 😎 Thanks for the love! We will be sure to pass on this awesome review to Kiaran!
Best regards
Team TG
Travel assistance for The Brenthurst Foundation
Charmaine has been assisting me with travel bookings for the past few months. She is always cheerful, efficient and prompt. Our team is always chopping and changing their arrangements, and Charmaine handles this in a calm and helpful fashion. She is pleasure to work with.
12 février 2025
Avis spontané
Réponse de The Travel Group
Dear Sarah
We're honoured to have clients like you who appreciate our passion and dedication. Thanks for the fantastic review!! We will be sure to pass the fabulous feedback on to Charmaine!
Best regards
Team TG :)
Prompt & professional service
I wanted to book a car last week. I received prompt responses to all my queries and all my requirements were accommodated. Great service! Thank you Kiaran!
6 février 2025
Avis spontané
Réponse de The Travel Group
Hello Eniko
Your awesome review just gave us the biggest smile (and maybe even a happy dance 💃🕺). We're thrilled you had a great experience—making our customers happy is what we live for!
We'll be sure to pass this fantastic feedback on to Kiaran!
Best regards
Team TG!
Experience Rated
Timeous response. 10* (actioned with in minutes, after requesting quote afterhours and only expecting a reponse the next work day)
Cost effective 3* (slightly cheaper but cheaper)
Accuracy on request 5* - exactly what I asked for
10 février 2025
Avis spontané
Réponse de The Travel Group
Hi Liezel :)
Stop it, you’re making us blush! 😳 Thanks a ton for the amazing review – you just made our whole week way cooler! We will be sure to pass your wonderful feedback on to Michelle!
Best regards
Team TG :)
Amazing service as always
Amazing service as always. Cassie is so friendly and efficient!
10 février 2025
Avis spontané
Réponse de The Travel Group
Dear Pumla
Well, if we could frame your review, we totally would! 😍 Thanks for making our day—now we’re walking on cloud nine! We will be sure to pass on your kind words through to Cass
Best regards
Team TG
Great service from Refilwe
Refilwe was very helpful. I really i appreciate her great service even if we were putting pressure on her. Refilwe you are a star.
6 janvier 2025
Avis spontané
Réponse de The Travel Group
Hello Vanesa!
Review received, happiness levels boosted! We can't thank you enough for taking the time to share your wonderful feedback. You've helped us prove that our team is truly awesome (but we might be a little biased) - we will be sure to make sure that Refilwe receives your amazing feedback!
Best regards
Team TG :)
Always helpful even with the most complex trips!
I am incredibly satisfied with Travel Group! They consistently go above and beyond to assist with even the most complex trips. Their attention to detail, exceptional customer service, and ability to handle intricate travel plans make them my go-to travel agency. Travel Group always delivers. Highly recommended!
5 février 2025
Avis spontané
Réponse de The Travel Group
Hello Hanro!
Huge thank you for the amazing review! We're thrilled you're as excited about our work as we are. You've officially become part of our fan club – membership benefits include exceptional service and our eternal gratitude :)
Best regards
Team TG
Charmaine is an absolute star
Charmaine is an absolute star. Absolutely love communicating with her as she is always prompt on her response and always willing to help.
7 février 2025
Avis spontané
Réponse de The Travel Group
HI Geena!
Wow, we're blushing over here! Your fantastic review has made our day/week/month. Seriously though, thank you for acknowledging our hard work. We're honored to have clients like you who appreciate our dedication. We will be sure to pass your fabulous feedback on to Charmaine :)
Best regards
Team TG
Very professional
Very professional, Quick Feedbacks and well structured organized servoce provided.
3 février 2025
Avis spontané
Réponse de The Travel Group
Dear Valdiney,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team. We will be sure to pass your feedback on to Kiaran!
Best regards,
Team TG
Quick and Flexible
very detailed information and quick response times.
flexibility to adjust to changes
28 janvier 2025
Avis spontané
Réponse de The Travel Group
Dear Iakovos
We're absolutely delighted to receive your fantastic review! Your kind words mean the world to us, and we're grateful for clients like you who appreciate our efforts.
Thank you again for your support!
Best regards,
Team TG
Réponse de The Travel Group
Dear Mandy
Thank you so much for taking the time to share your wonderful review! We're thrilled to have been able to provide you with an exceptional experience. Your kind words mean the world to our team.
Best regards,
Team TG!
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