travelio.com Avis 

I’ve used this app many times for monthly bookings, and every time I requested a service or had an issue, I had to deal with the worst customer service I’ve ever encountered. They never understand the problem, the service is always delayed, and they make you feel guilty just for asking for help. There is no respect for your time—you’re expected to wait without any explanation of how long it will take. There’s also no way to claim your rights or get a refund from them.

Believe me, what you pay is not worth it considering the apartment’s condition and cleanliness. I would rather stay in a hotel and pay extra than use this app again.

Saya sebagai pemilik SANGAT AMAT KECEWA dengan Travelio! Agen sangat pasif dan tidak responsive, harus didesak-desak terus dan tidak ada hasilnya. Saya sudah membayar 500 ribu dan sudah hampir setahun apartment saya tidak dilisting. Untuk pemilik yang mau menyewakan property saya sarankan JANGAN pakai Travelio.

There's so much small imperfection on how they operate. It's about schedule on-time, how they resolve problem, minor bugs and inconvenient through the apps. But they have a good intention and willingness to support their customer.

if i can give no star, i prefer like that. REALLY DISSAPOINTED WITH CHAOTIC SERVICE.
NO COMMUNICATION, NO INNISIATIVE, LONG RESPOND, EVEN THE ONLY INFORMED THE SOP WITHOUT TELLING ME IN ADVANCE, MEANS I HAVE TO KNOW THEIR SOP, EVEN ASK ME PAYMENT FOR ENGINEERING CHECK WITHOUT INVESTIGATE THE ISSUE.
FOLLOWING UP ISSUE? NO WAY! THE MAKE APPOINTMENT AFTER THAT NO FOLLOW UP & WHEN YOU CALL, THEY WILL INFORM YOU ABOUT THE RESCHEDULE/LATENESS WITH MANY REASONS.

I work in hospitality and very surprised with their services.

Sangat buruk
Saya pemilik unit yg buat d sewakan.
Putus kontrak lbh awal krn kecewa dgn cara kerja Travelio. Kalau di tanyakan masalah selalu d lempar2 dan tidak selesai.
Saat Serah terima terakhir saya d paksa tanda tangan dl padahal kerusakan ada d unit saya dan d kasih tau akan d laporkan k tim terkait untuk kerusakan nya. Ternyata saya d suruh benerin sendiri dan Travelio tidak mau mengakui kesalahan mereka. Kesalahan mereka karena kurang perhatian saat penyewa keluar dr unit. Dan kerusakan itu harusnya dari penyewa. Dan penyewa yang harus ganti. Karena jeleknya Travelio saya ya g harua tanggung kerusakan sendiri.

I deposited an apartment unit in Travelio. At first it went well, but the last apartment unit that I deposited was not rented for 10 months and when I asked to terminate the contract, the process was very slow so it was difficult to me because the unit could not be deposited with another broker. Customer service and field staff did not work well

Deserve minus stars. Very poor management and CS for renters. Never communicate IPL has to be paid 3 months up front. Very late in sending the bill with only 1.5 working days remaining for a large sum of bill. The CS answers is just copy paste "sorry, but you have to pay". no solution to even get another week or day of extension, just giving "don't care, not problem, go f* yourself" attitude.

If I could I want give super minus star. I am landlord and tried to lease my space. After paid admin fee they keep delaying my application until 8 monthssss!!!! its very unbelievable!!!!! many reason by reason by reason and they are not very professional at all!!!! after ask me pay the admin fee, they asked me paid for some extra money for some supplies, but they didn't buy the supplies!!! Very bad service!!!

This company is not customer focused. Process of booking, getting keys and when things go wrong are all problematic. They gave me wrong key for the lift but I could not get any help. They use WhatsApp often an AI, their phone is not answered. The apartment was not clean and many things went wrong. They are hard to deal with and not customer focused. I have been frustrated and will not use them ever again.

Yesterday I made a booking for an appartment on booking.com. Everything was fine until an hour later, came messages from whatsapp: the appartment is not available in june, 4 months ahead. They suggested another apartment, in different area, I refused. I informed this to booking.com, they don't read my complain and Travelio reconfirm I will get the appartment. This morning they offer me another apartment in the same building, i accepted it but I have to provide my email to them. I did not. I contacted Booking.com by phone, after 20 minutes wait, I got somebody and can finally cancel this without penalty. So if you see this name on any OTA platform, don't book. If you do, you'll regret big time

On behalf of me, my niece booked an apartment in Transpark Bintaro, Jakarta, from 5 December, 2024 to 4 January, 2025.
The apartment is clean, facilities are good.
At the beginning of booking, we required to pay 6,1 million rupiah for deposit and by mid February 2025, we got a refund of 2,740,000 with no details of the expenses. I am aware that electricity are excluded on the rent and there was no internet in the room to start with. But I still think transparency for the use of the deposit money will be a good gesture i.e electricity bill receipt.
Another surprising thing is, at my niece's travelio account, someone had put their version of their review on the apartment and had given 5 star ratings. I am not sure how this could happened but ny niece has now changed her travelio password for security reason.

To all other travellers who wish to book via Travelio, please DO NOT, I repeat, please DO NOT book with this company.
1. Very bad customer service, unprofessional
2. The apartment was very stinky for our 2-week stay, and the response kept going back and forth until our stay ended with no solution.

Hati2 saat serah terima mesti di cek detail brg yg hilang & rusak , , stlh 1 hari stlh serah terima kami baru sadar bahwa ada brg yg hilang , tapi dari pihak travelio tdk mau tanggung.

IPL kalo sewa 11 bulan maka tidak di tanggung , tamu sewa 11 bulan dan cek out masuk lagi 1 bulan , mk terhindar dari IPL. Tapi pembyran dihitung harga tahunan , unfair utk pemilik!
Jangan mau pembyran perbulan jika sewa per tahun..
silahkan di cek teliti semua perjanjian yg ada.

Rent a unit at treepark city Tangerang. Did not subscribe for their internet service and their ppl come and took away the router. My bad for not taking photo of that fellow. Upon check out one year later, Travelio demanded me to pay for the router at absurd price which i rejected. Now they refuse to pay back my deposit. Be careful this company is out there to cheat money. DO NOT engage their service.

I booked a apartment in Jakarta on Booking.com. I trusted Booking.com to check their accommodation providers. Unfortunately the apartment is managed by Travelio and I have had numerous emails from Travelio telling me that the apartment is not available and to cancel on Booking.com. The booking is not cancelable. If I cancel I will lose the money I paid. I contacted Travelio head office by email and they keep telling me to cancel and I keep telling them to contact Booking.com and cancel. They are scammers.

1. unclean apartment
2. unprofessional office boy
3. Unprofessional and abusive customer service.
4. Poor standards of cleaning.
First time i did the booking, the office boy left without giving the keys.
The apartment was not cleaned, full of dust, spiders and insects. The mud was apparent in every corner and wall of the apartment.
The apartment had broken furniture and belonged in trash. The apartment very different from the photos. The photos in the travellio app were from 20 years when the apartment was brand new.
Nothing in the description was true.

finally, i moved to another unit,
The office boy only mopped the floor and left. Again the unit it full of worms, cockroches and mud.
Office boy didnt do any checking of items or match with the things provided.

ideally such company should be shutdown for fraud and cheating the customers.

It horrible company with no ethics and no values, and no respect for customer.

As a first-time user of Travelio, my experience was nothing short of frustrating. The customer service was unresponsive and unhelpful, leaving me feeling abandoned when I needed assistance the most. Transparency is also a significant issue with this platform; critical information was either hidden or unclear, leading to unexpected challenges during my booking process.

Given these issues, I cannot recommend Travelio to anyone. If you're looking for a reliable and user-friendly platform, I suggest exploring other options to avoid the stress and disappointment I encountered.

My booking number is B9F2929F5F5 for Jakarta. Our experience of using your service has been extremely horrible.

Coming from Singapore, I feel really traumatised from using Travelio Service because there was so many utilities that was not working on the day that we arrived at the apartment.

Even after 2 weeks, the problems with the air-conditioning and stove remained unresolved. 

And while the unit was advertised that it came with WiFi, we don't have an internet in our unit for the past 2 weeks! Our own data roaming expenses have been rising fast! 

Instead of solving the problem, we are accused of causing the problem because we didn't report the issue within 2-days. But neither should we be expected to enter into an apartment unit that has so many utility problems.

And your customer service refused to even pickup the phone though we made many attempts to reach you. The way that you have handled the problem is dishonest and unprofessional. 

Please advise how should I manage the issue. Otherwise I would escalate this issue to the relevant consumer body. 

Please message me privately to follow-up on this issue.

Thank you,
Kind regards,
Eric

This is a scam company!!!!!

After paying for rent via credit card they not accepting my credit card for payment for deposit and demanding cash payment of deposit in cash given to roomboy!!!!!

This is scam company better to use other international companies like Agoda or booking.com or trip.com

beware of this company, I rented for a year but they didnt provide anything correcty after I paid for all their service.

I paid for general cleaning, when I check in the room is very very dirty, smell of trash and trash everywhere, the aircon are broken, the light broken, the curtain is dirty and broken. mostly inside the unit is broken and not like their advert in their page. dont get fooled by picture on their page. is fake, is scam.

they require deposit, but when you ask th deposit they will avoid and keep asking all document that you already give them.

I losses my valuable items when I checked in, I put my bad on the table. there is so many people inside the unit fixing the unit, there is no lock or key for any room inside the unit. even for the main door they give only 1 key no spare and you need to copy or change.

they provide kitchen tools which is garbage, the cleaning tools also garbage. the sofa very very dirty. I am sure the previous tenant was a women with hijab because I saw lots of needle on the floor she throw after using it. even under the bed there is needle. very very danger if you bring kids with needle hidden under sofa, table, dining chair.

there is cockroach under kitchen sink, when I open it the run everywhere, when I complain they want to put extra charge on it. they dont check inside the room properly, they have my contact details to inform me if the room not ready but they didnt. when you check in on their page like they guide any issue inside the room after check they will ignore.

please dont get temp by their advert for cheap room. it only advert, in reality they didnt provide anything proper. is not cheap anyway, they will put extra charge and you'll received none sense invoice.

please avoid if you dont want to get scam or trouble like me. avoid at any cost. just rent a hotel even tho paying a little bit extra but will give you also extra comfort during stay.