There was no customer service response by telephone, WhatsApp, or e-mail for two days. After completing my online purchase I even received an e-mail saying essentially, whoops, you owe us more money... Voir plus
L'entreprise a répondu
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Scam. I was charged 29 USD ( as service fees) without being issued insurance. Who is charging service fees without providing actual service? Insurance cost 10 USD - failed Service fee 29 USD -... Voir plus
L'entreprise a répondu
Information via email and WhatsApp were provided on a timely basis throughout the processing period. It was easy purchasing Travel Insurance from Travelner and I'm happy to have used this company. Re... Voir plus
L'entreprise a répondu
Avoid this agency at all costs. Do not about the insurance service with this agency but for issue visas, the dubai agency, sucks. Yesterday they charged me for an Indonesian visa six tim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Travelner - Travel smarter and easier! Travelner is a leading travel agency that provides the best travel experience to travelers worldwide. We provide diverse services, including book flight ticket online, accommodations, car rentals, airport transfers, travel insurance, support packages,... and more. On one platform, all services can be searched for and booked directly online, making it easier than ever. With Travelner, you'll also find the greatest values, all online and in a quick, safe, convenient, and time-saving manner. Our professional travel consultant team is always available and ready to assist you. You will be supported by a group of people who are enthusiastic, experienced, and enjoy having fun. Whether you are a frequent traveler or planning your first trip, Travelner makes it simple to find suitable holidays and the best available deals just for you. Travelner® is the trademark or registered trademark of Travelner, LLC or its subsidiaries in the United States and other countries.
Coordonnées de contact
19900 MacArthur Blvd, Suite 1190, 92612, Irvine, Etats-Unis
- +1 623 471 8936
- support@travelner.com
- travelner.com
3,1
Moyen
115 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
One of the best Macedonia travel…
One of the best Macedonia travel insurance I got. Thank you.
Highly recommend this platform for next trip.
10 mars 2023
Avis spontané
Very good and convenience
22 mars 2023
Daisy was very nice and efficient
Daisy was very nice and efficient. A good and quick service.
15 mars 2023
reassuring communications
The responses were prompt, and the communications were very reassuring.
14 mars 2023
Avis spontané
The whole process was up to my…
The whole process was up to my expectations with timing communication. I felt cared.
12 mars 2023
To my experince sure I am feel happy…
To my experince sure I am feel happy after my mistaken on wrongly given date coverage. Travelner team can soft my problem fast and great job. Thank you!
27 février 2023
Excellent travel partner to trust!
Excellent travel partner to trust!
I am completely satisfied with the service rendered by Travalner during my recent trip to HCM City, Vietnam in November 2022. Though I am not the first time to visit HCM, Travelner had helped me to plan ahead of my trip, with airtickets and hotel all booked in advance. Thanks for Travelner's excellent arrangement so that I could enjoy a hassle free trip despite of this pandemic period.
10 novembre 2022
Avis spontané
Excellent Service
Excellent Service, Very quick to respond to special requests! Would definitely consider getting insurance from them in the future!
5 février 2023
Avis spontané
Terrible experience - they charged the money and have not provided the service!
I have bought a travel insurance via the website, paid the full amount. On the next day customer support have asked to provide the address to issue insurance certificate (why is it not asked in advance before the payment?). After I provided the address nothing have happend for two days - I have tried all possible ways to contact the company via the phone and messangers during the working hours without any luck.
I have a trip in two days and this uncertainty with insurance is very disturbing. Worst experience that I have ever experienced with online travel services.
Order number is #1133215 in case there is any support representative monitoring the reviews.
24 janvier 2023
Avis spontané
Réponse de Travelner Insurance Agency
Thank you for taking the time to respond.
We sincerely apologize for your negative experience with our services. Kindly note that providing a current address is one of the procedures so that we could contact the customers to ensure accurate information. And the Insurance certificate was issued and sent via email already on 26 Jan 2023.
We welcome your feedback and look forward to talking directly with you to resolve the issue you are experiencing.
Thank you very much.
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