Travelodge Avis 

Booked in at South cave on M62 Sunday 11th May 2025
Facilities is a Shell Garage all at overpriced goods
Checked in around 7pm got settled in (room 15 end one on ground floor please avoid). Had a long day got our head down then at around 11pm the person above was back and forth, and the floor was creaking in a few places as they walked what believe bathroom and bed .this continued for an hour easily which woke us up.Im not saying the person above was well built but it was like an elephant moving around. But I do believe the floors above should be of sound structures so you DON'T HEAR PEOPLE WALKING AROUND. Then they got up at 2am to go to the bathroom and woke us up, and then at 5am was getting up and walking about again possibly for an early start for over an hour repeating the same again. On inspection of the ceiling in our room it looks like it's had some work done on it (BEING A BUILDER IN MY TIME fitting Dormas on roofs etc.what ever has been done hasn't been done right, you can see a bulge across the ceiling from window to bathroom whether it's the ceiling that's been renewed and then artexed and painted. I can't be the only one that's stayed in this room and not had this issue, either way it's not fit for purpose. TRAVELODGE I recommend CEO stays in room 15 and ill come and stay above, YOU'LL THEN KNOW WHAT I MEAN.

På grund af forsinkede rejsedokumenter fra Travel Link blev jeg nødt til i sidste øjeblik at booke dette hotel. Min kone blev skuffet, da hun fandt ud af, at det kun havde én stjerne – faktisk det burde have haft tre stjerner eller mere. Værelset var dog meget rent, morgenmaden og maden generelt var fremragende. Personalet kunne lære at smile mere til gæsterne, men omkring 70% af dem var venlige. Tidligt om morgenen den 19 april inden vi forlod hotellet, mødte jeg en mand ca 60 år gammel af jordansk oprindelse, som arbejdede der – han var virkelig venlig og gav os den bedste service, vi havde oplevet under hele opholdet. Mange tak til ham og hotellets personale.

Travelodge Stockley Park. We werent sure if wed parked in the right place so checked with reception, they said if you're parked in this area then it's fine. 4 weeks later we get a parking fine through the post! That cheap room turned very expensive.

I stayed at the Travelodge in Lewisham High Street this week. I must say that the guy on reception and the young lady at the bar were very welcoming. Upon arrival in the evening and as I was starving, I asked the gentleman if they served food and he said yes and showed me the menu. I ordered some chicken breast, chips and salad. The place was not very busy but after ordering, I waited a long time for the food to arrive and when it did both the chicken breast and chips were lukewarm. I did not want to cause a scene so I did not say anything to the server.

I did not receive an apology for the delay in my food. However, I clearly heard the server offered an apology to the person she served right after me for their food being delayed. I am an Afro Caribbean woman and the other person was a English (white person). That behaviour was very unprofessional and I was offended but did not want to cause a scene so again did not make any comment about this.

Please Travelodge, get your staff to treat everyone equally!!!! This is the first time I have experience this behaviour in your hotel and it is not acceptable. Please do something about it, perhaps a little Equality Training is overdue.

Never received confirmation e-mail. So I dont know my booking number to make amendments or cancel the booking or show at the hotel. No respond to the support e-mail. No customer support or phone number to contact. Password reminder or reset password function does not work and again no support about it. Stay away from this company spend little bit more where you have customer service and confirmation e-mails etc.

I stayed in Travel lodge in Galway a couple of months ago and was so happy with the service we got. The staff was so so friendly and helpful. The man on the desk even went as far as to give us mints he had in his bag because it was late at night, we were hungry and everywhere around was closed. So thoughtful. The room was lovely and clean, no complaints

Stayed at Maidstone on several occasions I have only buy great things to say about the staff they have been amazing to me always helpful

Christopher

Great Service.

You need to know their policies!!!!

Pay extra with someone that has 100% reviews as its more probable their customer care/service is better when issues arise.

I booked their Saver rate for later in the month at Luton, but when I got confirmation email the dates were wrong.
Contacted them on this but they wanted to charge me a further £35 the change the date even though their system made this mistake. They argue that the next day would cost more even though I'd just been on their page with the same price, realising I wasn't getting anywhere with them, I asked to change to Travelodge in MK as they are also same cost, but they won't change hotels either, apparently it's in their policy haha
All you had to do was recognize there was a mistake and change it for the following day, but your scam set attitude has now cost you my custom

My wife and I are Seasoned travellers with Travelodge. The Travelodge with a Disabled Room at Cooper Dean was ideal for us. Especially situated next to Bournemouth Hospital only a ten minutes walk was perfect.
We stayed three nights. I had my Double Heart Surgery early next morning. Following my Heart Surgery I then had two days recovering in the extremely Comfortable Bed in Travelodge. With The infamous Toby Restaurant a few steps away next door.
On arrival we were met by the Manager ABU. Abu was extremely helpful in assisting us. I had phoned ahead from Salisbury Hospital. Abu selected Room 101 for me. The room was easily accessed with ramps from the car park into Reception. Room 101 was ideal for myself on the Disability Scooter and my Wife Walking on Crutches. Our Disabled Room was situated on the Ground Floor. The room was perfectly situated for us due to the facts that
I was Disabled and had to have a Double Heart Operation in Bournemouth Hospital, Just a few minutes walk away.
Our room was extremely Large, spotlessly clean with all of the Facilities installed that we required since we were Both Disabled with a Disability Scooter.

Stayed over weekend at Tadcaster near York. Customer service was exceptional particularly by Vicky and Maria.
so thank you to both.
As far as the premises is concerned it is clean does the job without any hick ups. However it can do with some TLC.
Over all good experience.

I stayed at Travelodge Poole for one night prior to a Ferrt Crossing. A genuinely awful experience. Booking in was ridiculously slow due to lack of staff. The car park was full of broken glass from car windows which had obviously been robbed / vandalised. The company have signs all over the car park denying any responsibility so are obviously aware of the problem. The couple next to our room had 2 very expensive touring bikes stolen from the car park the night we stayed. The food in the hotel was really awful, dried up food which was reheated. The traffic noise was terrible, and finally the shower shampoo dispense fell apart as soon as I touched it so just having a shower in the morning was a trial. Really, if anyone reading this needs a hotel in Poole, do not touch this absolute horror show of a hotel with a barge pole. Terrible !!!

Pity I didn’t read trustpilot before I booked with this outfit, I don’t think they’re trustworthy. I made my first booking with them, adding £3.00 for Wi-Fi.
I had to cancel this booking, they refunded the fee but not the Wi-Fi fee. They won’t answer my emails and telephoning them involves premium rates

Excellent polite attentive staff (Kim) very helpful. Nice room, comfy bed, surprisingly quiet and a good choice for breakfast. Travelodge Atlantic Bay, Cardiff we will be back. Good taxi system if needed.

If I could leave zero stars I would - do not use this company.
They cancelled my booking and now won’t refund me as it was a saver rate

Customer service horrendous

Stayed at Peckham high street Travelodge 3rd February went to collect my breakfast but was told it had not turned up, but would get a refund after three calls to ask where my money is (stolen money that is) I still have not received a refund. I will never stay ata Travelodge again there is no email address and when calling they politely tell you that calls are 13p per minute plus your servers charges. How dare they keep my money. I was not the only person staying at that place on that weekend so they have made a good profit out of all of us. Shame on you Travelodge you should be exploited

Room was very cold. Cups were dirty so we had to clean them, stained sheets, hairs in the bath and water stained tap. Signal is absolutely rubbish and you have to pay for WiFi, or a free 30 mins over your entire trip. Evening meal was disappointing; poor menu with "thick cut" frozen oven chips, but it was hot. Staff forgot us (but only 3 people in the dining room), and we waited ages for a meagre dessert, with no scoop of ice cream, only petals and "cream" was squirty cream, and a sliver of chocolate fudge cake that was dry on the edges. I had a comfortable night sleep on a single bed, however my mum did not. The room wouldn't heat up and then wouldn't stay warm, shouting in the hallways and even kids screaming, so she didn't sleep much at all. Woke up ready for breakfast, came downstairs and there was only two other people in the room. "hot" breakfast = funny tasting sausages, undercooked hash browns, dry pancakes, "fresh" fruit juice had dirt in it (I had apple and it had bits of crumbs in it after I got it from the machine), and it was all lukewarm at best. Three members of staff stood behind the bar watching the TV, and staring at us eating. We looked up a few times and each time they were watching.
So, disappointing and overpriced evening meal, cold room with a noisy corridor, and an even more disappointing breakfast - it's meant to be unlimited but you wouldn't want any more, and you get watched eating it. Wouldn't stay again, we'll stick with premier inn.

Really disappointed with our stay and certainly will not be booking this Travelodge again

There were a large number of long term residents living there and whilst I have real no objection to this, I feel annoyed that as regular guests, we pay a great deal of money for a room of which I think is now vastly overpriced. I also object to being made feeling unsafe by their presence as they tended to congragate around the reception and smoking areas into the night. There was excessive noise outside from some of these residents during the night and obvioulsy no respect for those of us that paid a great deal of money to stay there.

There were two of us staying for 2 nights - all we were provided with was two pots of milk, two sachets of coffee and a tea-bag. I realise that coffee can be purchased from the reception area - but I am not paying Euro3 for a cup of quite nasty coffee. For the amount we paid, I would have at least expected sufficient supplies for more than one drink per day in the room

The bathroom was dirty - the sink needed a good clean with bleach

The plus points and there were only a couple - the bed was comfy and the towels were clean

We certainly will be removing this Travelodge from our list of options - I would rather sleep in my vehicle than stay there again

Hereford Travelodge with all respect
My name is Alaa Noreldeen my room is 206
What happened is lady called (( RABECCA )) entered my room this morning suddenly and with no permission i asked her to leave because we were sleeping and i went to reception after noon to make complaint about her i found her on reception i told her I don't mind to enter my room but not morning time if would like you can enter after noon she was like I don't want you permission to enter i can enter when i want if you not happy you leave i told her i am trying to be nice with so please be nice i asked her to talk to her manger she said manger is not here until next week i told her please don't enter my room without my permission she just was too rude disrespectful who put at reception i think reception people should be kind nice understandable when i told her i will make complaint about the way she was talk to me she said i will make complaint too can you please help with that ?

This was without doubt the worst hotel experience I have ever had. Before we even got there, things went wrong. There was no prior warning that there was no parking at the hotel. We had to use a town centre car park, having left the shopping centre we had to walk through, we approached the hotel, walking down a dark and gloomy alleyway, with all the shops empty, with 2 drunk rough sleepers outside the hotel. We began to feel unsafe right from the start. Having collected our keycard, we entered a hallway that smelt of stale urine. On entering our room, the smell was even worse of stale urine. As we were about to go to bed I noticed a dark patch of dried blood on the duvet. It was changed by a member of staff, but felt decidedly unsettled in the room. The bed was horrendous, so hard and uncomfortable. It didn’t help that there was only one flat pillow each. All in all a very unpleasant stay.