Travelopedia 

Do not use this company !!!!!

Booked a package holiday in August 2019 with travelopedia for January 2021 £400 deposit paid with thomas cook flights, after thomas cook went bust the month after I contacted travelopedia, I was informed that we could change flights which was £400 more plus luggage cost plus travel cost to another airport far away, plus paying to keep car for a week, i declined and asked for a refund. I was informed I could have a refund no problem but will need to claim via ATOl, claim submitted on 1st October 2019, I called ATOL claim company in January 2020 to ask what is happening with the claim as everyone else I know has received refunds by now, I was told that travelopedia need to pay the refund back and they had misinformed me. Telephone calls frequently to travelopedia still no refund as of today 22/06/20 which is absolutely appalling customer service, over 8 months on still no refund. I do have an email sent to me in February 2020 stating I will get a refund but still waiting, I will never deal with this company ever again!!!!! Please don't make the same mistake.

Still waiting on refund for holiday booked for March , hotel and flight company has refunded all money back to them , I can’t even get them to reply to my emails anyone know what next step would be ? Will never use this site again

I booked a holiday in December 2019 to go to Venice + Rome starting 14th March. The Monday before I was due to fly out Venice went into lockdown. I phoned Travelopedia to enquire what was happening about my holiday. They told me that it was still going ahead. I informed them that Venice was in lockdown which they knew, but they kept telling me that the flight was still active so they couldn't do anything about it. Eventually after phoning them several times I received a phone from them the day before I was flying out to tell me the flight had been cancelled even though the company had cancelled flights 2 days before. I phoned them to enquire about a refund and was told that I might not get a refund, I will just have to wait and see if they get there money back from the airline and the hotels. I waited until the middle April to phone back to be told I could re-book another holiday or receive vouchers. I told them that I did not want that, I want my money back they more or less told me I had no chance. I phoned again in May and was told more or less the same. I told them by law I was entitled to a full refund. I was told to phone back in June and they might be able to something about it. I phoned back in June to be told the same that it will take time if I wanted my money back. I told them the most annoying thing about all this is they have never phoned me or email me anything about this. I am still refusing to re-book or vouchers as I would likely never use this company again.

Where to begin... What an awful company to deal with. we initially booked our holiday back in February and paid a depositof £2500 for afamily trip to Dominican Republic, all seemed fine until end of March, the company insisted we pay the remaining balance and due to the Corona Virus issue we were reluctant and refused topay the remaining amount as we knew for a fact our holiday would be cancelled. Yet they insisted the holiday would definetely go ahead in May and were adament the Corona Virus would not be an issue. They are unwilling to provide us any feedback or responses to numberous of calls and emails to get our deposit back. We were due to fly with BA and they have refunded all compaies with the initial deposit. Travelopedia have pocketed out deposit and are not refunding it back to us!

AVOID AT ALL COSTS!!! You have been warned, do not trust as much as their prices seem appealing do not booK! You will never go on your dream holiday nor will you see your money back!! Scamming company!

Absolutely disgusted at these guys who think it’s ok not to tell you your holiday is cancelled and like others they have my flight money refunded and they are keeping it to themselves. I’ve recorded every phone call I have made and also started legal proceedings today. Raised disputes on the transactions with the credit card company and the bank as this disgusting excuse of a company do t care one bit! I hope they get shut down! Will try the holiday insurance next. Don’t even think they are legit as it is a scam of a company who have no respect for anyone other than themselves.

Rude, arrogant, aggressive people who hang up on you and laugh at you trying to get your money back!

Oh and when you sniggered And laughed at a 63 year old disabled person who all this stress has caused anxiety I recorded that Conversation too! If anyone wants the recordings will share these gladly! Absolute disgrace!

See you in court you bunch of thieves!!!!!

I would not recommend this less than professional operator to anyone
They refuse to reply to emails
Took the full balance of the holiday I had paid for a few weeks before we should have gone on holiday , still trying to speak to someone since covid 19
Received an offer of multiple solutions
Which was in realty a choice of a credit note or to re book ,
I booked my family holiday with cheeky trip,
Third party co travelopedia
Sounds like I am calling Mumbai
Bad service , terrible attitude
Still no resolution !!!!!
Avoid this Company at all costs

K Beckett
Business owner
Additional info on cheeky trip see my other review

I purchased airline tickets from them using Cathay Pacific. At no point did they make me aware that in buying the tickets from them, that if there were any issues, I would not be given the same level of service from them, as I would get from Cathay. Enter coronavirus. Cathay is offering refunds or multiple ticket changes at no cost, even into 2021. Flight Office/Travelopedia will not. I have been asking them for 2 months now. They will not answer simple questions. They procrastinate. They will not pass me to the owner of the company for my dispute. I do not see how they can claim to be as good as their website says they are, and I certainly do not see how they can sell a ticket from an airline, then not pass on the airline ticketing decisions at a time like this? Is this legal? I doubt it. I will never buy anything from these people again. Ever. Rude thieves. Next move, is an official complaint to the relevant governing authority. The only way to get rid of companies like this is to report them.

If I could put no stars I would! Booked with them in January and the holiday got cancelled in March due to Corona Virus - only we never found out from them we had to find out from the Jet2 website ourselves. Wouldnt you think your travel agent would have the courtesy to tell you. No communication from them whatsoever. We then rang Jet2 who told us they had refunded our travel agent the money for the flights but Travelopedia will not give us our money back. They just keep saying theres no update. Which we know to be a lie as we have spoken to Jet2 ourselves. They then got into a row with my husband on the phone and told us to just claim on our insurance then ! wow! not very professional at all.

run away !
this agency is not honest
they sell you a product and you receive another one.
once you have paid they will never solve the problem.

in any case they will recognize they have done a mistake.

Do not ever book through this company…AVOID AT ALL COST
Do not ever book through this company or cheap cost vacations or Travolie or travelopedia, they are all one company, we booked a holiday for 16 people and was given a price in total, we proceeded to payment and was transferred to a “Verification Manager” whom then decided to tell us we had to pay a suppliers fee and a airline charge.

This engulfed into a full blown argument as we have already provided our credit card with the agent.

They refused to listen to what I was telling them about mis-selling of a product and that the airline would not be asking for a further charge if I booked with them directly.

They continued to argue about the fee and where extremely rude and intimidating, they persistently went on about a charge and also a cancellation charge to which I refused. I was told by this manager that I would be charged and had no choice in the matter, whilst this continued I managed to get a block put on my credit card before they attempted to obtain fees from credit card.

I eventually spoke to a supervisor and after stating I was going to be contacting ABTA and the manager, he stated that the whole trip had been cancelled and they would no longer make any attempts to obtain any fees from me.

I have read that so so many people have had issues with this company and the same Intimidation.
Stand your ground and block your credit card if you fall foul of this company, they have missold to several innocent people and they continue to trade in this manner..... Avoid at all costs.

Stella has found me the cheapest ticket in the market she was quick, efficient and very helpful.
From now on I will only book my ticket with Stella.
Thank you so much for your service.