We have purchased Travel Pro luggage over the years and it has always been excellent quality. Well-designed, durable, and attractive. Direct shipment was handled well. The box could have been more sec... Voir plus
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Lisez les avis des autres
I recently used the Travelpro carry-on along with their under-seat duffel, and I’m seriously impressed. Both pieces have an incredible amount of space way more than you’d expect. The carry-on f... Voir plus
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Quick order processing and delivery. Flawless return process. Note - I returned a Versapack only because I became aware of the FlightCrew line that is made of a more durable grade ballistic nylon.
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Two months ago, I ordered a Platinum Elite Check In (black) and two Platinum Elite Carry-Ons (one black, one gray). They sent all three pieces in black. Getting the correct products and getting the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Well made. Well tested. Well traveled.
The Travelpro® 100 Day Trial
Écrit par l'entreprise
- Satisfaction Guarantee
- If your luggage fails to meet your expectations for any reason, you may return it for a full refund within 100 days. We’ll even pay the return shipping. (Excluding Alaska or Hawaii).
Free shipping over $99.
Quality Assurance Guaranteed.
Shipping within 24-48 business hours upon receipt of order (excluding weekends and holidays & the selected shipping method).
Coordonnées de contact
FIRST CLASS TRAVEL LUGGAGE
3,7
Moyen
977 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
-10 on Customer Service
-10 on Customer Service. Refused to honor a Free Shipping of over $99 on an email they sent that day. Had me send all kinds of screenshots and even forwarded the email to them . Refused to honor the Free shipping or forward the number
13 avril 2026
Avis spontané
Réponse : Travelpro® USA
Thank you for bringing this to our attention—we’re sorry to hear about your experience.
We understand how frustrating this must have been, especially after taking the time to provide documentation. We’d like the opportunity to review what happened more closely, so we’ve requested additional information to look into this further and work toward a resolution.
We appreciate your feedback and the chance to make this right.
Travelpro looked out for me
UPS had damaged the suitcase during shipping. Travelpro, stepped up, and shipped me a new bag. A great company and a great product.
11 mars 2026
Réponse : Travelpro® USA
Thank you for taking the time to share your feedback—we’re so glad we could help make things right for you!
We truly appreciate your kind words and are happy to hear you’re enjoying your new bag. Thanks for thinking of us!
Réponse : Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re happy to hear your order arrived quickly—fast delivery is always our goal! We appreciate you choosing Travelpro®.
Réponse : Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We’re so glad to hear you enjoyed the efficient shipping and daily updates—that’s exactly the kind of smooth experience we aim to provide. We appreciate your support!
Terrible Customer Service
Two months ago, I ordered a Platinum Elite Check In (black) and two Platinum Elite Carry-Ons (one black, one gray). They sent all three pieces in black. Getting the correct products and getting the refunds and reorders to apply correctly has been an absolute nightmare that I wouldn't wish on anyone. I'm sure this is a great product; but their customer service is abysmal. It's like taking to a wall. For this kind of money, I'd expect better.
3 avril 2026
Avis spontané
Réponse : Travelpro® USA
Thank you for taking the time to share your experience—we’re very sorry to hear about the issues with your order and the frustration this has caused. We've requested additional information so we can review your case thoroughly and work toward a proper resolution.
We appreciate your patience and the opportunity to make this right.
Worst Customer service to correct there…
Worst Customer service to correct there mistake in sending the right tote bag . My issue was never correct. As of April 6 Travel pro says they will send a correct bag ,but Waiting on a shipping tracking # from them ,then I see if its true they sent it
29 mars 2026
Avis spontané
Réponse : Travelpro® USA
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must be to not have your issue resolved, especially when it involves receiving the incorrect item. That’s certainly not the level of service we aim to provide. We've requested additional information so we can review your case in detail and work toward getting this corrected as quickly as possible. We appreciate the opportunity to make this right.
False advertising of lifetime warranty
EDIT: After asking them whether there were other options, they are sending me a wheel that they do have in stock. The wheel is a different color from my bag which isn’t ideal.
I have several bags from this company, it was highly recommended to me by people who fly a lot. The main reason we bought this bag was for the lifetime warranty. However, the company has been extremely horrible to work with when trying to use the Warranty. I’ve had my oldest bag ( TravelPro Platinum Elite) softside for around six years and recently one of the wheels got damaged and it wobbles now. I tried to use the Warranty and the company told me that it was no longer covered and they don’t have the repair part, even though it was purchased with a lifetime warranty. The quality of the suitcase is great however I can’t recommend this company because they falsely advertise a lifetime warranty and are extremely difficult to work and don’t honor their Warranty
3 avril 2026
Avis spontané
Réponse : Travelpro® USA
Thank you for taking the time to share your experience—we’re very sorry to hear about your frustration.
We understand how important warranty coverage is, especially when that was a key factor in your purchase. We'd like the opportunity to review your case more closely and ensure everything was handled appropriately. We've requested more information so our team can locate your claim and review what happened.
We appreciate your feedback and the chance to make this right.
Edit: Thank you for providing your information. We've confirmed someone reached out to further assist you.
Very good product for traveling and so…
Very good product for traveling and so light weight.
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Cathy! We’re so glad to hear you’re enjoying the lightweight design—having a bag that’s easy to travel with makes all the difference. Wishing you many smooth and enjoyable trips ahead!
A nice sturdy not too big case.
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Ann! We’re happy to hear you found the case to be sturdy and just the right size—not too big, but still reliable. That balance is exactly what we aim for—enjoy your travels!
Tips over w laptop in front pocket
When a laptop is in the front, it tips over. This is really disappointing!
12 mars 2026
Réponse : Travelpro® USA
Thank you for reaching out and bringing this to our attention.
We’re sorry to hear about your experience with the bag tipping when a laptop is placed in the front pocket—we understand how disappointing and inconvenient that can be. We have someone from our team reaching out to assist you directly and help find the best possible solution.
We appreciate you sharing this feedback with us.
The case width dimension is just wrong…
The case width dimension is just wrong (1 inch shorter than listed when I measured). Others have also mentioned this on Reddit. With this change the bag volume was the same as my current bag. I feel my time was wasted.
12 mars 2026
Réponse : Travelpro® USA
Thank you for taking the time to share your feedback regarding your recent experience with our product. We have our team reaching out to assist you directly.
We’re sorry to hear that the dimensions did not meet your expectations and understand how frustrating that can be when you’re relying on listed measurements to make a decision.
Quick order processing and delivery
Quick order processing and delivery. Flawless return process. Note - I returned a Versapack only because I became aware of the FlightCrew line that is made of a more durable grade ballistic nylon.
12 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Michael! We’re so glad to hear your order arrived quickly and that the return process was smooth and seamless. It’s great that you found the FlightCrew line to better fit your needs with its more durable ballistic nylon—we hope it serves you well on many trips ahead!
The small discount you offered made the…
The small discount you offered made the difference between purchasing the suitcase from you versus other sellers. The item came quickly with free shipping and secure packing. Thank you!
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Carolyn! We’re so happy to hear the discount helped make your decision and that your suitcase arrived quickly with secure packaging. It’s great to know everything came together for a smooth experience—enjoy your new luggage!
Repeat customer for Travel Pro luggage
We have purchased Travel Pro luggage over the years and it has always been excellent quality. Well-designed, durable, and attractive. Direct shipment was handled well. The box could have been more securely closed - it arrived with the tape on one end open. Otherwise, 5 stars.
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Barbara! We truly appreciate your continued loyalty over the years and are so glad to hear you’ve consistently found our luggage to be durable, well-designed, and high quality. We also appreciate your feedback regarding the packaging—this is helpful and will be shared with our team as we’re always looking to improve the delivery experience. Thank you again for choosing Travelpro®!
Love the Wheels and was of movement
Was easy to order, got a great deal on the blue bag and I love it. I am older and needed a bag that would roll easy in my budget due to back issues. Haven't used it yet but I am excited to try it.
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review, Debbie! We’re so glad to hear you’re loving the smooth-rolling wheels and found a great deal on your blue bag. It’s especially wonderful to know it meets your needs for easy movement and comfort—we hope it makes your future travels even more enjoyable!
I recently used the Travelpro carry-on…
I recently used the Travelpro carry-on along with their under-seat duffel, and I’m seriously impressed.
Both pieces have an incredible amount of space way more than you’d expect. The carry-on fits everything you need for a short trip without feeling bulky, and the under-seat duffel is perfect for keeping essentials easily accessible during travel. Together, they’re the ideal combo for a quick getaway.
The quality really stands out. The materials feel durable and well-made, the zippers glide smoothly, and everything is thoughtfully designed. You can tell it’s built to last, not just for one or two trips but for years of travel.
If you’re looking for luggage that’s functional, spacious, and high-quality, this set is absolutely worth it. Perfect for short trips without sacrificing organization or style.
11 mars 2026
Réponse : Travelpro® USA
Thank you for your review! We’re so happy to hear how impressed you are with both the carry-on and under-seat duffel. It’s great to know the spacious design, smooth-gliding zippers, and durable materials stood out to you—and that the set works perfectly together for short trips while keeping everything organized and accessible. That’s exactly what we aim for!
Great customer service
The customer service team was prompt and helpful. Although my luggage is too old to get the replacement wheels I needed, I did end up purchasing a new bag. (The old one was 9 years old!)
9 février 2026
Réponse : Travelpro® USA
Thank you for your review, Kathie! We’re so glad to hear our customer service team was prompt and helpful in assisting you. While we wish we could have replaced the wheels on your 9-year-old bag, we’re happy you found a new Travelpro® piece that works for you. We truly appreciate your continued support and hope your new bag serves you well on many future travels!
Complete Failure to Stand Behind No Questions Return Policy
We purchased TravelPro luggage for our son as a holiday gift from the TravelPro website. The price was very attractive and we felt comfortable making the purchase as the website prominently states "If you are not completely satisfied within 100 days of receipt, return in full for a full refund, and we'll cover the shipping too!." Our son did not like the luggage that we had chosen and we contacted TravelPro Customer Support multiple times trying to arrange a return. Several times we were told that a "Return Authorization" email would be sent - including a link to print a shipping label. After waiting for weeks, TravelPro finally sent an email - with a link that would NOT print a return label. Multiple further calls to TravelPro resulted in a final email stating that the item we had purchased was a "Final Sale" product and no refund or return was available. This was NOT disclosed at the time of purchase or in our receipt from TravelPro. While we enjoy TravelPro's products, their customer support is somewhere between non-existent and outright fraudulent. I will NEVER buy another of their products.
25 novembre 2025
Avis spontané
Réponse : Travelpro® USA
We’re sorry to hear about your experience and the frustration this caused. We’ve requested additional information through Trustpilot (privately) so our team can review your case in more detail, as we were unable to locate your previous claim based on this review alone. Please provide your order number, ticket #, or the email used so we can look into what happened with the return label and final sale determination and work toward a resolution for you.
Warranty parts but have to pay shipping?
Had a zipper rip off while in possession of airline during a trip. Submitted a claim to Travelpro on the day it happened and they got back to me that they were going to cover the part but I would still have to pay the $11 shipping for a zipper. Not sure how good the lifetime warranty is if you still have to "pay" for repairs.
2 mars 2026
Avis spontané
Réponse : Travelpro® USA
We appreciate you bringing this to our attention and are sorry for the frustration regarding the shipping cost. We’ve requested additional information through Trustpilot (privately) so we can review your claim, as we were unable to locate your previous case. Please share your ticket #, order number, or email used so we can take a closer look and clarify the warranty process for you.
I am modifying my review.
I am modifying my review and not sure if I got much better customer service because of my previous review or not, but once they got engaged, it was pretty seamless and they sent me a brand new bag, the same one, which I greatly appreciated. I was disappointed that I had a few problems with the bag after the investment, but replacing this was great!
5 mars 2026
Avis spontané
Réponse : Travelpro® USA
We’re very sorry to hear about your experience and understand how upsetting this must be. We’ve requested additional information through Trustpilot (privately) so our team can review your case in full, as we were unable to locate your previous claim. Please provide your ticket #, order number, or the email used so we can investigate what happened and assist you further.
Edit: It appears that our attempt to retrieve your contact details to help you further was unsuccessful. We are unable to assist reviewers whom remain anonymous or partially anonymous and submit unrelated comments that may not reflect the accurate experience and overall resolution. To assist further, please provide all accurate contact details related to your potential claim (email address, ticket number, order number). For accuracy and to maintain the integrity of our records, we’re unable to determine your ticket based solely on the name provided.
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