Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Voir plus
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Lisez les avis des autres
Very comfortable service. Quick booking and fast payment. I received tickets in a minutes via email and via Android application. Very recommended!
L'entreprise a répondu
I had an issue receiving my tickets, and Ani from the support team was incredibly helpful. She quickly looked into the issue, found my tickets, and made sure they were sent to me. I appreciate Ani’s p... Voir plus
L'entreprise a répondu
The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Coordonnées de contact
5, Petre Kavtaradze St, 0186, Tbilisi, Georgie
- +995322420405
- support@tre.ge
- tre.ge
4,5
Excellent
532 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
The trip was good
The trip was good, but for the future I'd like to know which way the train is going (I get motion sickness when traveling backwards, which is what happened this time). For example, you could add a direction arrow on the website
28 avril 2026
Réponse de TRE.GE
Thank you for your feedback and for the 4-star rating. We sincerely regret the discomfort you experienced. Regarding the seat direction, we have thoroughly explored the possibility of adding this feature. However, since the train's orientation is determined by the railway operator's technical maneuvers shortly before departure, providing this information in advance could lead to inaccuracies. At TRE.GE, we prioritize providing 100% reliable data, and we would not want to mislead our passengers. We’ll keep looking for ways to make your booking even better. Safe travels! 🚆💙
The services are provided in good…
The services are provided in good quality and problems (if any) are resolved promptly. I recommend!
29 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you for your recommendation! We are committed to providing high-quality service, but we know that occasionally challenges arise. Our team’s priority is to resolve any issue promptly to ensure your journey stays on track. We appreciate your trust in TRE.GE! 🤝✨
I had issues with TRE Club points but
I had issues with TRE Club points but the support team was super responsive and handled everything properly. No issues, great service, good luck to the TRE team. My best wishes.
22 avril 2026
Réponse de TRE.GE
We are thrilled to see this change! 😊 It’s our goal to make sure every traveler feels supported, even when technical hiccups happen. Thank you for recognizing our team's efforts and for the 5-star rating. We’re glad everything is working perfectly now. Safe travels and all the best! 🚆💙
Good service
29 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you! 🌟 We strive for excellence and we're happy to know we met your expectations. Safe travels with TRE.GE! 👋💙
They provided the quick and helpful…
They provided the quick and helpful feedback ♡
27 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you for your kind words! We strive to provide fast and effective support, and we're happy you had a great experience. ♡
Excellent customer service
Excellent customer service! I had a quick question regarding my booking and the team responded almost instantly. It’s rare to see such a responsive support team. Definitely my go-to site for travel from now on. ❤️
4 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for your wonderful feedback! We are thrilled to hear that our support team was able to assist you so quickly. We take great pride in being there for our customers whenever they need us. We can’t wait to help you with your future travels! ❤️🚆
Service was great,everything went…
Service was great,everything went smooth.
22 avril 2026
Avis spontané
Réponse de TRE.GE
Glad to hear you had a great experience! Thanks for choosing us and for the recommendation. Happy travels! 🚆✨
Recommend
Very fast and easily usable site, bought my ticket under 5 minutes total, double checked the transaction with customer service and got reply within a few minutes, Great experience overall, totally recommend!
23 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and that our customer service team was able to assist you quickly. Making your travel planning fast and easy is exactly what we strive for. We look forward to seeing you on board again soon! ❤️
Réponse de TRE.GE
You're very welcome! We're glad you had a great experience. Happy travels! ❤️
An Unreliable Train Booking Website
I have just bought 2 train tickets from Kutaisi to Tbilisi. But no ticket was generated. A few minutes later, an email from Tre.ge telling me that they received my payment but no tickets. And a refund will be made in 3 days. So untrustworthy and unreliable service. The refund will cost me more due to the exchange rate. I don't dare to make a new booking now.
24 avril 2026
Réponse de TRE.GE
We are truly sorry for the stress and inconvenience this has caused you. Please accept our sincerest apologies for the technical error that prevented your tickets from being issued.
We want to clarify that as soon as the system detected the error, a full refund was initiated immediately from our side to ensure your funds were protected. While we process refunds instantly, banks usually require 1–3 business days to reflect the amount in your account.
We deeply regret that this happened and that the exchange rate may affect the final amount; unfortunately, this is handled by the banks and is beyond our control. We truly value your feedback and are working hard to prevent such technical issues in the future. ❤️
5 minutes is not enough for booking…
5 minutes is not enough for booking more than 3 persons!
23 avril 2026
Réponse de TRE.GE
Hello! Thank you for your feedback. We’d like to clarify that our booking time limit is actually more than 5 minutes, which is generally sufficient for group bookings.
Additionally, to make the process even faster, you can purchase up to 9 tickets using the details of just one passenger. There’s no need to enter separate information for everyone, which saves a lot of time!
If you encountered any issues with the timer, please send us a direct message so we can investigate it further. We're here to help! ❤️
very poor website
very poor website.
selection of mobile no from India was not coming at all, i could not change country code
Payment page not moving - twice failure
Option to select "I agree" doesnot get highlighted.
Website need real improvement
23 avril 2026
Réponse de TRE.GE
Hello, thank you for your feedback. We sincerely apologize for the frustrating experience you had with our website.
We have already shared your comments regarding the country code selection, payment processing, and the 'I agree' checkbox with our technical team for an immediate investigation and fix.
We would love to make this right for you. Please send us a direct message with your details so we can assist you personally and ensure your issue is resolved. Thank you for helping us improve! ❤️
Réponse de TRE.GE
Thank you for the 5-star review! We're happy to hear you had a smooth experience with us. Safe travels!
Réponse de TRE.GE
Happy to hear you enjoyed the service and our fleet! Comfort is our priority, and we're glad we met your expectations. Thanks for choosing us! 🙌 safe travels!
It’s really comfortable and staff was…
It’s really comfortable and staff was really kind! It’s good!
9 avril 2026
Avis spontané
Réponse de TRE.GE
We really appreciate your 5-star review! ⭐ It’s great to know that our staff made a positive impression and that you had a comfortable experience. Thank you for choosing us! 🙌
Big thanks to the manager Katie!
Big thanks to the manager Katie!
I had some issues with my tickets and Katie resolved them. She was very polite and helpful. Thanks again.
7 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you so much for your kind words! We are thrilled to hear that Keti was able to resolve your ticket issues quickly and professionally. Providing excellent support is our top priority. Thanks for choosing us! 💙
Great service and good support 💙
6 avril 2026
Avis spontané
Réponse de TRE.GE
Thank you so much! 💙 We’re thrilled to hear you enjoyed the service and felt supported. Knowing our customers are happy is exactly why we do what we do. See you next time!
Thank you for solving my problem with…
Thank you for solving my problem with the ticket
6 avril 2026
Avis spontané
Réponse de TRE.GE
You're very welcome! I'm so glad we could get that ticket issue resolved for you quickly. We know how important it is to have everything ready for your trip. If you need anything else, don't hesitate to reach out. Safe travels!
The stuff was very helpful.
The stuff was very helpful.
The quality of the network and prices verses GB is good as well.
I experienced in bad weather in some areas low quality of connection and specially when we leave touristic areas or big cities and there's wind ... etc. I never experienced this in other countries.
27 mars 2025
Réponse de TRE.GE
Hello! Thank you for your kind words to our team. We are glad that the 5GB internet gift was useful to you. As for the quality of the connection outside of populated areas – unfortunately, in some regions the signal depends on the coverage area of mobile operators and the weather. We are constantly working to offer our users the best experience. We wish you a pleasant journey!
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