Tribute Avis 

The customer service/support help was great. I appreciated their helpful responses. I love the convenience of the service.

Though I was using Firefox and eventually also tried chrome, I kept getting the message window that tribute works better on those browsers and I should switch browsers.

I don’t have a computer so I did most of the interaction with my phone and iPad and I wasn’t able to edit much that way. I ended up borrowing a laptop at the last minute to add and arrange photos which was very helpful. I would love for the mobile version to to have the same functionality.

Finally all my email invitations from tribute initially went to peoples spam. A friend asked if “this tribute email from you” was legit and that’s how I learned no one had gotten the tribute invites. So I ended up emailing /texting the tribute link to people.

That sums up the issues that came up for me. Overall I was very glad to have the service as a hub to organize and receive all the videos. I like how the service adds the music and transitions to make the whole video cohesive. Also glad to have the tribute support folks to help with my questions. Thank you!

Everyone I communicated was kind and courteous. But the process was awful for me. The editing software is extremely limited with what can be done. Preview apparently does not always reflect the actual tribute. Concierge assistance is extremely limited and many of my requests were unable to be fulfilled. That all said, the tribute came out nicely in the end. But it took way too much of my time to get it right.

"On paper" it seems easy enough and straight-forward, but it took a long time to edit the sequence of videos because the website was super glitchy and I kept having to refresh in the middle of moving things around. One of the videos just uploaded as an image and I should have viewed it to make sure it was correct, but I didn't and that one is lost from the final product. The final product turned out fine though. I wish there was a way to edit each video other than just trimming it. I'd like to have taken parts out of some of them, but not necessarily the beginning or ending. Overall, it turned out fine

I love the idea and concept of the Video Tribute but I don’t like the restrictions on how to navigate and manage my page. It was very difficult to change the names of the individuals who made their videos but didn’t add their names so it automatically generated my name under their videos. I followed all the steps advised and it never worked. I don’t like that there was no option for gospel music. I don’t like the option that I could only choose Birthday and it was for Birthday & Retirement! The cover page only indicated birthday so some people missed the retirement in their tribute. I don’t like that the cost is not mentioned upfront. This was a major disappointment and more options should be added for the cost. My final video was no different than the preview. You all didn’t change anything because there was no options available and if there were, I couldn’t navigate it. The last thing is that I had to use my desktop to complete the order and make changes. My video was late going out due to this issue. Your system should be compatible for changes on cell phones or iPads. Thanks!

My finished video has an error. It glitches out less than 1 minute in. Customer service via email has not been timely or responsive to help me.

The best thing this site does is contacting everyone. But I would like reminders to be sent via text not just email. Gathering everyone’s emails would have taken me hours, sending texts is a lot easier.
Also, need more editing capabilities. Was unable to cut clips at all so downloaded the whole Tribute & used iMovie for further editing.

It is a fairly simple program to figure out, but a bit glitchy. I would often have to get out and get back in to get features to "work" correctly. Overall the final was great.

Love this tool to make a tribute video for friends and colleagues. Would love it more if the intro and outro "Tribute" music could be deleted. Would also like more video editing tools (better ability to transition between videos, add time, cut time, etc.)

User friendly and easy to gather items from a large group!

Easy to follow instructions. I liked being able to add photos, music and transitions. My final video looked really good!

Simple to use. Customer service excellent and accessible on the weekend. Terrific value for the cost. It's my third time using the service and it gets better everytime.

Ease of Use. Quality Presentation. Great Turnaround time!

This service was exactly what we were looking for to create a great memory. It was easy to use and offered many options for gift giving.

Tribute made it so easy to gather more than thirty video greetings for my dad. Many of the participants are of his generation, yet the directions are so simple that they had no trouble. All I had to do was put them in order - so simple! Thank you!

Tribute is an exceptional company. Their leadership, kindness, and openness to helping me bring the tribute to life is much appreciated.

The tribute was created to celebrate my wonderful boss' retirement and she is an exceptional human being. I feel that tribute helped me make her tribute a great one, like she deserves. Their services helped me honor and celebrate a person I look up to and greatly appreciate and love. Thank you Tribute!

It was a wonderful experience! Very user-friendly, responsive and seamless. The customer service was first class, sending and editing the videos was extremely easy and adding music was a snap. I highly recommend this service for any occasion! Top Notch!

Very easy process and a beautiful final product.

The people are so prompt and patient and helpful in making the Tribute exactly what I want it to be. I love working with this company!

So many glitches when trying to edit. Adding text was VERY frustrating. This is the 3rd one I've done with Tribute but if I ever do another video gift, I may try to find another company to work with.

Despite only being available via email, customer service was relatively prompt. They were patient and helpful.

It is a bummer that the preview volume didn’t match the published volume and was the source of some frustration. I was on a quick timeline and stressing, but fortunately the boys were open until 10PM on Friday night, which worked out for me.