Tricon Avis 72

The absolute worst group ever. They don't get back to you on anything. Stay away from them

Terrible rental company, almost as bad as Invitation Homes-can get their shit together, charges fees illegally and uses the WORST utility company in Conservice

They are scammers I knew it was too good to be true they rent out the homes then once your in they become evil. Lies after lies will say they never received your payment then try to evict you after day 5 of so called no payment when you paid on time they are crooks

Tricon has been a horrible rental company to deal with! We have been in the same home for almost 5 years now and in the beginning it wasn't bad. The past year has been constant issues and little to no responsiveness from Tricon. Our home has significant mold and mildew damage, old pipes and electrical that is a fire hazard and plumbers have told us all plumbing needs to be replaced. Tricon often waits weeks to a month to send a professional out, once resulting in a $2,000 water bill from a leaking pipe. We then were told to send them the bill and someone would get back to us. The bill was never paid by Tricon, our water was shut off and Tricon then said WE had to pay the bill then submit for reimbursement. I would call almost daily and waited 3 weeks for a response from Tricon about the plumbing issues. Most recently, one of our 2 bathrooms had to be completely ripped out and replaced due to mold and water damage, a few days after it was completed, we had another leak. The plumber they sent out said that the bathroom "remodel" was not done appropriately and the entire plumbing job needed to be re done, AGAIN. At this point I was done and threatened legal action against Tricon. Tricon offered to let us out of our lease because the house is honestly not livable. We agreed and then not even 3 weeks later, the house is listed for rent (while we are still in it and know there are significant issues). The house is NOT livable and is not up to code in many different ways. Tricon has failed to do their job and protect their tenants. We are also charged a "smart home" fee, the "smart home" features are a keypad on the front door and a thermostat that can be controlled from an app (that never works). I would not recommend any Tricon home to anyone, and especially not the home they own in Optimist Park, Charlotte, NC. Marketing this home as "this well-maintained home offers a high standard of rental living, supported by a team that puts residents first" is false advertising and a scam to renters and tenants.

If I could give them a negative star rating I would they are a neighboring property and they have the most inconsiderate contractors they drive through your property without permission tear it up, they're at least blowing at my property right now in the dark I mean pitch dark disturbing the neighborhood in the relaxing of the evening people don't want to hear that after work. Work should be completed that is disruptive in the daytime when people are awake or at work. It's too bad I don't see where you can upload pictures because I have them and a video

Poor management, communication, and poor customer service. At one point we were without hot water for two weeks very little to no communication with tricon after multiple phone calls and emails. They had no decent to reimburse me for my extremely high water bill due to their lack of urgency to fix the water heater after multiple notifications. They are THIEVES! They said all the costs were the tenants responsibility and the only reason I am giving one star cause I am forced to do so but ZERO stars is what I am giving them. Horrible!!!

Worst property management company I have used. Charges added to rent that have no explanation and ledger was reflecting overall balance incorrectly leading to late charges. Billing team told us to pay one amount via phone and email but failed to mention any rollover balances leaving our account with an outstanding balance for months (to which we were not made aware of until move out). When trying to work with the billing team to clear the ledger they were unwilling to waive any late fees and completely rude about working with us.

I don’t want to give any stars. I’m beyond appalled at the lack of service. I have owned my home for 22 years, the home next to me became a rental years ago and now is allegedly managed by Tricon.
I’ve made numerous calls & submitted multiple request, even received a call back from a manager months ago: she assured me an inspector would be sent out. This all stems from hurricane damage from last year!!!
Their tree caused thousands of dollars in electrical work for ME. I PAID OUT of pocket for THEIR UNMAINTAINED TRESS, DAMAGE TO ME CAUSED BY THEIR UNMAINTAINED TREES & ALL THE DEBRIS CLEAN UP. I can’t install a replacement fence because they STILL have stumps in the way. I’m not paying any more of THEIR EXPENSES!
I submitted receipts showing where and what I paid for. They are collecting $3k monthly yet not spending a penny on managing and maintaining the home & lot. I’ve been told 4 times an inspector will be sent out. Still NOTHING! Their dog has been found in my yard twice, thankfully my dog is friendly and didn’t attack. I am not one to ever write BAD reviews, but this has me furious. Me & my neighbors take pride in our home & community. This said home still has plywood up on windows, backyard that appears to be a junkyard, inoperative cars parked in backyard. Sadly I have to see it all since the fence is half down. I want full reimbursement for Tricon expenses & I want Tricon to inspect, repair & trim ALL trees on property!
St. Petersburg, FL 33710 located on 9th Ave N between Park & 66th St. N.

Sincerely,
Extremely Disappointed Neighbor

I strongly urge anyone considering renting from Tricon Residential to think twice.

Since moving into my home in mid-April, I’ve dealt with the same plumbing/septic issue repeatedly. This issue prevents me from using the washing machine included in my rent, and as of now, I have not been able to do laundry at home for almost a week.

When I first moved in, I could see previous tenants’ maintenance requests, and they had also reported this exact same issue multiple times. When the septic company came out earlier this year, they told me they had advised Tricon that the system needed to be replaced. Tricon has chosen to continue servicing the faulty system instead of fixing the root problem.

Despite numerous calls, voicemails, and emails, Tricon has completely stopped responding to me. I have multiple open maintenance requests and no updates. Meanwhile, my garage has flooded several times, destroying personal property.

This week, I had to buy clothes for my kids just so they could go to school, and yesterday I spent more than three hours at a laundromat paying out of pocket—all while paying full rent for a home I cannot fully use.

This is unacceptable. Tenants deserve better than paying full rent for a home with unresolved, recurring issues and zero communication from the management company.

I am a homeowner. I live next door to the rental. Today a service man from Tricon Residential climbed over my gate to look at the fence at the back of the rental. He didn't ring the bell and the fence on the rental can't be accessed from my property. Pretty ignorant.

DO NOT TRUST THIS COMPANY - Discriminatory & Irresponsible Practices

I applied for a home on July 10, 2025, and was initially approved. I was told the property would not be ready for five weeks due to renovations. However, the home sat untouched the entire time--no work was done, and there was absolutely no sense of urgency about our family's situation.

Then, just three days before our scheduled move-in, my application was suddenly canceled without valid reason. I firmly believe this was due to discrimination--a heartbreaking and unjust experience that left my family homeless.

We are not eligible for any more extensions at our current residence, which has already been rented to new tenants. This company has shown a complete lack of professionalism, empathy, and integrity.

I urge anyone considering working with this company to read the reviews and take them seriously. Our voices are not being heard. Our complaints are being ignored.

These are not good people, and this is not a good company. They do not deserve 1 star!

From an HOA standpoint, NOT GOOD! Tricon is overdue with payment of HOA assessments. Emails have been exchanged many times and they keep stalling by requesting various documents. Documents I have already sent them and not required to provide. Our HOA has an online HOA management website with all their account info and the documents they keep requesting already available to them. They login to the website 2 or 3 times a week, but still have not paid the invoices or late fees. Next week we place a lien on the home and charge them for all the fees.

If you can help it, steer clear of this company. They purchased my home from a prior rental management company and the experience has been horrible. They half complete work orders and then cancel them without finishing the job. There are expectations about utilities that are not clear to the tenant and when you don't carry through with the changes, additional costs are added to your lease with no notice and take days a dog fight to get them resolved.

Terrible Customer service
On hold for hours every time you call.
Weird fees all time
Poor communication
No follow through.
Pathlight was never like this.

It's not just that these guys are slow to respond/fix issues, but my neighbors constantly berated me because my lawn was not maintained for weeds. They blamed me for causing issues with their yards, even though they had lawn services. The HOA cited Tricon, and they swept it under the rug.

Horrible company!!!! Do not rent from!!!! Had a slab leak for 7 days before they finally sent a plumber. The plumbers work was not approved for several more days so a total of 10-12 days of leaking and flooding our house.
No fans, no remediation, no mold check nothing. Finally 4-5 weeks later they approved flooring and only installed half the floors. Still had concrete and tack strips all over 3 months later!! Cannot get ahold of anyone to finish the work. Worthless, trash company that does not care about their tenants. They would rather you move than do anything to fix something that is broken. Even if it is dangerous to your health.

While I love my home. My experience has been nothing short of terrible. On move-in day the smart door lock would not work. I could not access the home. While they sent someone within an hour this was the first of many inconveniences. I have not been able to use the smart home features since moving in although im being charged monthly for them. I can't access the camera, door, maintenance or pay my rent. I can't access the app at all. I have called monthly to complain and I have written email. I've had to pay my rent via rent cafe (which is sn additional charge) or instructed to go in person. While the issue remains unresolved with zero return communication. On the other hand they are quite able to communicate additional charges and responsibilities for me. I was charged $400 for a plumbing issue went they sent immediately after service. I also received an email about rocks in my lawn as a HOA violation. When I replied that the issue was preexisting they discontinued communication. This is so unfortunate because I selected Tricon because of their reputation. Im truly heart broken and disappointed.

I have stayed at 2 different Tricon homes and I'll say that this place is the absolute worst. They buy the cheapest everything to put in the home and will charge you when they got what they paid for. They will also never give the deposit back. You will receive charges for non existent damage and then will not respond to any disputes of charges or quite anything if I'm being frank. The repair teams are AWFUL. You can't schedule a time just a 4 hour time window that they give you a time the day of. And guess what, if you're not home at exactly the time they show then they won't even wait 10 min.

Company has been charging for pool cleaning service for 3 months and no one has yet to show up to clean the pool. tried to contact Gina Carr for the last month and will not respond to any emails. just as bad as pathlight.

On one hand, we feel very lucky, because we MOVED OUT of our residence BEFORE this company, Tricon, took over management duties from the former Pathlight Property Management (whom we very much loved, by the way) in January of this year, 2025. But on the other unfortunate hand, even though we MOVED OUT last year, BEFORE Tricon even took over, and of course notified the then current management company, Pathlight Property Management of our vacancy, Tricon Residential does not have their "stuff" AT ALL together!!! They have been told by Pathlight, by us multiple times (via emails and phone calls and voicemails), and even by their own lawyers, who attempted to serve us with EVICTION papers (we contacted them and they apologized for the confusion and said they'd let Tricon know) that we MOVED OUT LAST YEAR, way before they even took over!!! Not only do they continue to harass us by auto emails telling us we owe thousands of dollars that we do NOT, but they are IMPOSSIBLE to contact, a real person, by phone and they NEVER reply back to ANY emails, even to multiple emails accounts for them!!! If you elect the "call back" function, when you are on hold for so long when you call, no one EVER calls back then either!! If you do get to talk to someone, it's ONLY if you press the button indicating an interest in leasing one of their homes. But when you ask THEM to help you on another matter, they switch you, MID-SENTENCE even, to the "resolutions department", upon which one will be on hold indefinitely, and NEVER get to speak to someone and NEVER get a call back!! It's madness. Even more, we made sure to close our utility accounts after we moved out, AND even let Tricon know we had done so, just to be good residents, because it was winter, and we did not want the house pipes to freeze or anything, but we found out last week that TRICON set up a NEW utility accounts for us, and in OUR name, and continues to allow those charges to accrue, IN OUR NAME, even though we MOVED OUT last year!!!!