Triodos Bank UK Avis 796

I am downgrading my review from 5 stars to 1 due to the Kafkaesque experience I am facing as an Executor. If you are an international investor, beware: Triodos’ "ethical" branding does not extend to supporting bereaved families.
Despite my relative passing in the UK, Triodos has left me in a total "Catch-22." Their standard bereavement policy is to have the Executor use the Captin platform to transfer the shares, yet Captin refuses to register Executors outside a handful of countries. When I pointed out this wall, Triodos gave the highly irregular and legally risky advice to simply find a "trusted person" in Europe to take the assets.
When I refused to circumvent probate law, they pivoted to misinformation, repeatedly directing me to Interactive Brokers (IBKR). IBKR confirmed in writing that Triodos’ instructions were incorrect, yet three weeks after I shared this rejection, Triodos told me to contact IBKR again. They aren't even reading my emails.
The most galling part? Section 14 of their own "Important Information" document prohibits "US Persons" from holding these receipts. Triodos spent four months pushing me toward a transfer that their own compliance rules forbid. They failed to disclose this; I had to find it myself. Furthermore, the deceased was herself a US citizen. Triodos was happy to hold these assets for a citizen of a "prohibited" country for years, but now my US citizenship is an excuse to lock estate assets and obstruct my legal authority granted by a UK court.
Losing a loved one is hard enough; being forced by a "values-based" bank to spend months fighting a legal impossibility while grieving is heartless. Triodos is turning a period of mourning into a full-time job of correcting their own compliance failures. After 12 emails since December, my patience is exhausted. A "values-led" bank should not be an administrative nightmare for the families left behind.
I await a resolution, not a redirection. (Ref: 010196XXXXX)

So good to be with an no gimmicks truly ethical & sustainable bank. And no bot customer service 😏💚

Customer service at Triodos is second to none. Always prompt replies, and very friendly.

Excellent prompt customer service. Great ethics.

Advisor responded really quickly, with easy to use accurate information.

Triodos are one of the few banks around who still treat customers as the most important part of their business.
They don't invest in fossil fuels and have a strong ethical focus

Prompt response. Understood the problems being experienced with another bank and offered a solution and follow up

Always helpful, always human, usually very quick to respond to queries and problems

Fantastic Bank With Great Ethical Standards. I previously banked with Triodos and have always found them reliable with no downtime on there Mobile Banking or Internet Banking. I have always found there staff friendly and helpful no matter what channel I have used to get hold of them, whether it be by the app chat function, email, telephone so much better then other high street banks out there.
I did however feel that the time to process Outward Payments (Faster Payments) a bit behind the times. It used to take anything up to an hour or more for the payment to be received by the other person. I would like to say that recently Triodos has made some Fantastic Improvements not only to the Faster Payments (now within minutes) they have added better functions to their Mobile App. Push Notifications for Inward Payments and Faster Payments and Debit Card Payments which are received by your mobile within minutes of the transaction being made so you can certainly see if there are any transactions you don't recognise and query them if needed. I feel in the last 6 months Triodos has made fantastic strides and have moved my banking back to them. I really think Triodos Bank could give all the High Street Banks a run for there money.

Card declined but account in significant credit. Tried to phone 45min wait. Helpful customer service rep who told me he system was down but the weren't sure exactly what it was yet so no fix time, they said they'd been trying to get senior team to get a message out explaining situation but not happened yet. Not great.

Really helpful customer service. The app just works. Plus it's nice to know my money is doing some good

Always kind and helpful staff. Clear and great functionality in app. Most importantly the money helps the planet and society.

I have found Triodos to be an excellent ethical bank overall with superb customer service ♥️

Answered my questions on the chat, and also prompted whether I needed any further help, good customer services.

When I had a problem with making a payment, the online chat adviser was very helpful. Their questions were relevant and the issue was very quickly resolved.

Clear simple instructions on how to fix my problem

Great app. Phone or chat gets you straight through to real people who are good communicators and understood my needs.

Very friendly, professional, and competent customer service people throughout the conversation. Dealt with my query expertly through to complete resolution. Absolutely delighted as always, would always recommend Triodos Bank