TRL Handmade Furniture Avis 

Talking to staff, Luke and Ben, and going to see their beautiful products.

We are only talking about the ordering process and the team at TRL were very helpful in dealing with an awkward delivery process.

I first brought a bench in April and have since brought another one for the otherside of the table. They fit under the table perfectly giving more room in the dining room than all our chairs did! They slide nicely on the floor when pulling out to sit on, whereas I had to buy feet protectors for our chairs which looked awful otherwise they would scratch the new floor! We can now sit up to 4 people on each side, two more places than our chairs did! The CS was fantastic to deal with both times and the delivery guys both times were very helpful, polite and built the benches for me. Very happy with them and the overall experience! Thank you

Over the moon with my breakfast bar, looks fab would definitely buy from them again, smooth and quick delivery and even had it assembled and put we’re I needed it, thanks guys

Tim and team made me the most beautiful memorial bench. From start to finish I was kept updated with progress and the finished result blew me away. So happy we had this extremely special purchase made by TRL.
It's stunning

I am absolutely delighted with my new bar table featuring the black powder-coated legs from Harrison's Furniture! The quality of the final product is first-class, but what truly sets this company apart is their outstanding customer service. From my initial enquiry all the way through to delivery, the communication was incredibly clear and professional. My excellent experience began with their receptionist, who was polite, helpful, and made a fantastic first impression. Furthermore, the three gentlemen who delivered the table were exceptionally professional, efficient, and courteous. I am also incredibly grateful to the team for expediting the delivery to accommodate my timeline. I cannot recommend Harrison's Furniture highly enough. If you are looking for top craftsmanship this is the place to go!"

Beautiful table and bench with delivery that was well organised and very professional. Ben went out of his way to help for a special occasion when I was let down by another company at the last minute. He promised me I would have my table in a short window and didn't let me down, even delivered a bench that I had added to the order a few days after.

Ordered a beautiful beech top kitchen table with contrasting black metal X legs, and matching bench. Both items are fabulous - sturdy, attractive and exceedingly pleasing! They were carefully assembled by the chaps who delivered them. Very pleased all round and wouldn't hesitate to use TRL Handmade Furniture in future.

Spoke to Ben via email and phone; very helpful, provided all the options, and also suggested a custom-built item.

Great communication and excellent quality of product

I ordered a Walnut dining table, and it's perfect! Really happy with the quality and customer service I received along the way!

Will definitely be making more purchases.

Love my new outdoor furniture, the quality is amazing! Great communication and fast delivery.
I will definitely look to order again!

I highly recommend TRL Furniture

After several re deliveries and replacements I am still not completely happy and I cannot get to speak to anybody who can resolve my issues.

We had a truly poor experience with this company whom we first saw at the Grand Designs Show. Having seen their products on display we decided to eventually order a bespoke dining table with leaf extensions. We visited their factory and after leaving clear instructions of how we wish the table to be made, we left looking forward to our new table arriving.
From here things went downhill. The table arrived with gaps in the tabletop joints and both ends were chipped and had not been routed as requested. I have to question how a table in this condition was allowed to pass through any quality controls.
I made contact with Ben at TRL who agreed to remake the table and stressed that the ends of the table and leafs must be routed, I also asked for photos before the new table was delivered, but these were never sent. The remade table arrived and again it had not been routed despite continuous clear instructions. I was told the table would be finished correctly and delivered back to us asap. After waiting 2 weeks without any communication from TRL, I chased this to be told they didn’t know about the table issue?? After finally speaking to Ben for about the four time throughout this process he finally confirmed the table would be delivered the following week. I suspect this table was being made for a third time. The table finally arrived some three months after our original order.
I contacted TRL once the table was delivered correctly to request they give ve consideration to compensation for the continued inconvenience, but they failed to reply or even offer an apology.

Here is a timeline of my experience of the non-existent customer service from TRL, regarding the purchase of a simple wooden bench:

• 2nd April 2026 – Order placed and paid in full through Notonthehighstreet.com
• 13th April 2026 – This was the initial date given for despatch
• 1st May 2026 – No contact had been made so I chased up the order asking for a revised delivery date – NO RESPONSE FROM TRL
• 6th May 2026 – Follow up request made as no response to the previous message - NO RESPONSE FROM TRL
• 12th May 2026 – contacted Customer Services at NOTHS – they sent a chasing request through for information/delivery – NO RESPONSE FROM TRL
• 14th May 2026 – No responses through any of the above channels so sent an email directly to TRL (this address). Tracked email, so delivery receipt confirmed but no read receipt, so you are either blocking customer emails or just not bothering to read them – NO RESPONSE FROM TRL
• 2nd June 2026 – Frustrated at the lack of progress/information, I requested a refund of my original order – IMMEDIATE RESPONSE FROM TRL!!!
• 2nd June 2026 – TRL apologise for the delay, citing a change of premises as the reason (although there has been no change to any of the address details on the website). Said a refund could not be given as the item had already been manufactured and was being picked up by the courier that same week.
• 9th June 2026 – Order status changed to “Dispatched – it should be with you by 19th June 2026”
• 3rd July 2026 – No contact from TRL or any couriers etc and no sign of the item, sent further message requesting updates as to what is happening. – NO RESPONSE FROM TRL

The company shows a complete disregard for their customers, ignores all efforts to contact them, and refuses to respond to any reasonable and polite requests for information and updates. The only time they have responded was at the point that I requested a refund, and even then I was fed excuses and promises which they have once again broken.

I still have no bench, and no idea as to when it might be delivered.

I will never use them again and would advise others to avoid due to a complete lack of customer service

I ordered a bespoke oak dining table from TRL Handmade Furniture. Upon delivery, the table top had a visible colour inconsistency — two lighter strips running the full length of the table, which did not match the agreed specification.

I contacted the company with photos on 16 June and followed up twice. Despite an initial phone call where they said they would resolve the issue, I have received no written response or proposed solution to date — nearly three weeks later.

Very disappointing experience. I hope the company will take responsibility and resolve this matter.

Ordered lots from both for my office & got VAT invoices upon request!

Solid piece of furniture, once it eventually arrived, but the seat depth is only 35mm versus the recommended 40–45mm, making it uncomfortable to sit on. The wood also developed a lot of sticky sap along the full length of the seat, rendering it unusable. TRL offered a replacement and the option to increase the seat depth, but at an additional cost (£120 for 5mm or £170 for 10mm) on top of an already expensive bench

I received my table which was damaged - the delivery company left the table and TRL arranged for a replacement.

When this was delivered, there was no hole for the pop-up power socket so they had to take the replacement back.

A week later the table top had a hole in it but it wasn't big enough for the pop-up socket so they then took the power socket away and arranged for a replacement.

The logistics company were brilliant but a little embarrassed at the catalogue of errors.

All in all it took 4 attempts to get it right.

The table is lovely but attention to detail when the replacement for the damaged item was ordered was definitely lacking.

Amazing table with great craftsmanship