Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
TrueLab Peptides is a U.S.-based research peptide supplier providing high-quality peptides for laboratory and in-vitro research purposes only. We work with qualified researchers and focus on consistency, documentation, and reliable service. All products are supported by third-party laboratory testing, with Certificates of Analysis (COAs). Orders are carefully reviewed, securely packaged, and shipped promptly with tracking provided. Clear communication and dependable fulfillment are important to us. From order confirmation through delivery, our goal is to make the process simple and professional. Our team is available to assist with order-related questions, documentation requests, and general support. TrueLab Peptides operates independently and is not affiliated with any similarly named companies, including Tru Lab or TruePeptides. To ensure you are ordering directly from us, please visit www.truelabpeptides.com We are committed to transparency, compliance, and long-term trust within the research community, and we appreciate feedback that helps us continue improving.
3,5
13 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super reliable, Robert takes excellent care of the customer, the Comunication was on point
Réponse de TrueLab Peptides
Thank you so much for your kind words! We’re really glad you had a great experience and appreciate the recognition. It means a lot to us.
– The TrueLab Team
This company is amazing! Everything I’ve ordered has worked which means quality is 100%. The best part is that they have fast shipping! 10/10 recommend.
Réponse de TrueLab Peptides
We really appreciate you taking the time to share this—thank you! It means a lot to hear you’re happy with the quality and fast shipping. Thanks again for your support!
SCAM , do not purchase from this website . Not legit at all . Took my money and not product was shipped. Then seller proceeded to ask for
more money to ship my product which was not stated originally.
Réponse de TrueLab Peptides
Hello Kim,
We take claims like this very seriously; however, we are unable to locate any order or prior communication under your name in our system.
To avoid any confusion, please note that there are several similarly named companies online that we are not affiliated with. All of our official correspondence is sent exclusively from
info@truelabpeptides.com
and we do not request additional payments after an order has been placed.
We kindly ask that you verify the company you purchased from. If you believe this review was intended for us, please contact us directly so we can investigate and assist you promptly.
Best regards,
TrueLab Peptides
Fast and Friendly!
I just placed my second order with True Lab, and I have not been disappointed. I can confirm this is a legit supplier, their prices are great, and their customer service and shipping are fast and very friendly!
I will continue to give them my business!
Thanks so kindly :)
Réponse de TrueLab Peptides
Thank you so much for your kind words and continued support—we truly appreciate it!
The customer service was great! After my delivery address was wrong, they were so quick to send a replacement order. Overall highly recommend!
Réponse de TrueLab Peptides
Thank you so much for your kind words!
We’re really glad we could quickly resolve the address issue for you. Things don’t always go perfectly, but we always do our best to make it right as fast as possible.
We truly appreciate your recommendation and your support—it means a lot to us!
I have been ordering with Truelab for some time now. Great products and great customer service
Réponse de TrueLab Peptides
Thanks so much for your continued support! We truly appreciate your kind words and are glad to hear you’ve had a great experience with both our products and customer service. Looking forward to serving you again!
I placed an order then asked one single question about a pep and the guy on TikTok live blocked me when I didn’t even ask anything slightly compromising to the terms and conditions. Pretty sure I got scammed because this guy was very obviously just trying to get instant money from people in any way possible and he was promoting this.
Réponse de TrueLab Peptides
We’re very sorry to hear about your experience. However, we would like to clarify that TrueLab Peptides does not operate a TikTok account, nor do we advertise or conduct sales through TikTok Live or any other social media platform.
It appears you may have encountered a third party who is not affiliated with our company. Unfortunately, there are individuals who misuse similar business names online.
If you placed an order directly through our official website, please contact us at our listed support email with your order number so we can investigate immediately. If the transaction was made through a social media account, it was not associated with TrueLab Peptides.
We take our reputation seriously and encourage customers to order only through our official website.
– TrueLab Peptides
Smooth transaction from start to finish. The ordering system is easy to use, delivery was on time, and the packaging was secure. Customer service responded promptly when contacted.
Réponse de TrueLab Peptides
Thank you for taking the time to leave a review! We truly appreciate your feedback and we’re glad to hear everything went smoothly — from ordering to delivery — and that your package arrived securely and on time.
We’re also happy we were able to assist you quickly when you reached out. We’re always working to improve, and we hope we can earn a 5-star review from you on your next order.
From placing the order to receiving the package, everything was handled properly. Communication was clear, and shipping updates were accurate. The presentation and packaging were neat and well organized. I’m satisfied with the service.
Réponse de TrueLab Peptides
Thank you for your review. We’re glad to hear the ordering process was clear and efficient, and that your order arrived as expected. We appreciate your feedback and your trust in our service.
Réponse de TrueLab Peptides
We’re unable to verify this review, as no order, customer record, or prior communication exists that matches the claim made here.
We take product quality and customer concerns seriously and encourage any verified customer to contact us directly at info@truelabpeptides.com with an order reference so we can review and assist.
If this review was intended for a different business with a similar name, we respectfully ask that it be directed to the appropriate company.
I Didn’t like the peptide, might have been a bad batch but it looked a little cloudy so I was weary of it and didn’t end up using it. Sadly it was my dad’s email I placed the order with and he forgot the password so I’m not able to login to get the order number for customer service. Wish I could have had a better experience:(
Réponse de TrueLab Peptides
We take product quality and customer concerns very seriously. At this time, we’re unable to locate any order matching the details described, and we have no record of prior communication regarding this issue.
If an order was placed, we’re always happy to review it and help resolve any concerns. You don’t need account access to contact us — simply reach out to info@truelabpeptides.com with any identifying details (name, email used at checkout, approximate order date), and we’ll gladly look into it.
We also want to clarify that slight visual differences can occur due to storage or handling after delivery, but we cannot assess or assist without an order reference or direct contact.
We welcome legitimate feedback and stand behind our products, and we encourage you to contact us directly so we can properly assist.
Spoke with Robert who was very attentive and helpful. Ordered GHk-cu and it was delivered in 3 days. Great communication and will be ordering again
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
