Got the LMN I was looking for and got it quickly. However, I find the questionnaire can lead to an incorrect series of questions regarding medical conditions and could definitely be improved.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love love love how easy this was! I’m approaching my 100th workout with PVOLVE and frankly, would not be able to enjoy that without this. Easy process to get my letter of medical necessity that sets m... Voir plus
I just went through trumed to get some equipment for exercise. A treadmill and bike got my LMN and receipt already. Can't wait to get my equipment and get going on this journey of mine. It was quick... Voir plus
I got an Aviron Rower and received a curtesy LMN from TrueMed by using a link that came with my rower's invoice. The way TrueMed wrote my LMN wasn't correct; they were supposed to write that th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Truemed is the leading platform enabling qualified health purchases with Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). From fitness tools to supplements and more, our platform helps you unlock the potential of your HSA/FSA funds for true health investments. Say goodbye to the sick-care model—say hello to true-healthcare.
Coordonnées de contact
Etats-Unis
- support@truemed.com
- truemed.com
3,0
Moyen
30 avis
A répondu à 26 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great customer service to fix a denied claim
After my initial claim was denied by my FSA/HSA administrator, TrueMed quickly helped resolve the situation by writing a new Letter of Medical Necessity that met the administrator’s needs. They also followed up with me personally to ensure everything was taken care of.
6 mars 2025
Avis spontané
They were quick to resolve an issue I…
They were quick to resolve an issue I ha. Would use again. Have recommended to friends and family.
1 février 2025
Avis spontané
Amazing!
I was able to get a letter of necessity super quick and easily! No issues at all! Thanks TrueMed!
12 mai 2025
Avis spontané
Smooth process to get my Sans Air…
Smooth process to get my Sans Air Purifier. I was confused on how to get my medical letter of necessity but customer service(via email only) helped me out and all I had to do was sign in to Truemed to print it.
16 juin 2025
Avis spontané
Customer service sucks..
Customer service sucks... I tried purchasing from here and the link to the product let me purchase so I thought I was fine.
I was sooooo excited to be able to purchase quality items from my HSA but ... NEVER got a link or any prompt for a LON even thought I followed everything from the Truemed website.
I purchased and then emailed the company. They said sorry we can't retro an LON... you need to request refund from the company and repurchase through us and follow the instructions where you choose "TrueMEd HSA" and then use your card and you'll get an email. There WAS NO OPTION to do that!!! There was only the option to pay with my personal card whether I Tried to subscribe or not!!! I'm so frustrated b/c I spent over $200 thinking I could get reimbursed from my HSA and now I can't! and when I'm emailed they said too bad for you.. WTF?! This is not the kind of customer service I patron. Sorry won't be coming back. Get your act together if you want repeat customers.
5 mai 2025
Avis spontané
Réponse : Truemed
Hi Kendra-
I’m really sorry for the confusion here and completely understand your frustration.
With Grüns, the process is admittedly a bit tricky, and we’re actively working to make it clearer on our website. Here’s how it currently works:
For subscriptions: You pay with a personal card, and then Grüns presents a quick clinical intake questionnaire after your purchase. That triggers the review process for HSA/FSA reimbursement.
For one-time purchases: You can use your HSA/FSA card directly by selecting the “Truemed – Pay with HSA/FSA” option at checkout, and we’ll automatically guide you through the health assessment.
It’s not always obvious which flow you’re in, and I get how that could be confusing especially when you're trying to do the right thing.
As for why we can’t issue a Letter of Medical Necessity (LMN) after the fact: the LMN must establish medical necessity on or before the date of purchase in order for it to qualify. That’s why we’re unable to “retro” an LMN, even when the purchase was made with the right intent.
The only path forward in cases like this would be to refund and re-place the order through the eligible Truemed checkout flow, which we’re happy to help you do.
We truly want this process to be seamless and will use your feedback to improve. If you're open to giving it another try, we'd love the chance to help get it sorted.
Illiterate, unprofessional and dumb staff! Illegal practices! Scammers!
Illiterate, unprofessional, arrogant and dumb staff! Dodgy and illegal practices! Unsolicited calls! Scammers and thugs!
4 mai 2025
Avis spontané
Beware of Trudmeds
The customer service is very poor and unwilling to listen. I have already paid the amount online, but they misleadingly noted on the delivery sheet that the shipment was cash on delivery. When I inquired about it, they refused to refund the amount. A refund seems unlikely, and they are not even willing to investigate internally, citing not within TAT. They are charging the amount both online and at the time of delivery. I strongly advise against purchasing any products from Truemeds, as they are not trustworthy.
8 mars 2025
Avis spontané
Réponse : Truemed
Hi Manoj- We believe this review is about Truemeds, an Indian telehealth pharmacy https://www.truemeds.in/
Truemed platform is good but their…
Truemed platform is good but their logistics partner is not good. Medicine will not come on time and make us panic.
22 mars 2025
Avis spontané
Réponse : Truemed
Hi Biju, We believe this review is about Truemeds, an Indian telehealth pharmacy https://www.truemeds.in/
Be careful of wasted money
UPDATE: customer service issued a refund to my card.
Be careful. This company has a generalized form you fill out, and they choose which item or service they think you are looking to purchase with your HSA.
When I questioned the item and asked for a refund, I was told that the situation doesn’t qualify for a refund. They want me to spend $1200+ on an item and suggest when I pay again for the LMA, I could get that purchase of the LMA refunded.
Fool me once. Not again. Buyer beware.
1 janvier 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.