I have had TruGreen out here several times now, my Lawn is still full of weeds, the grass is thinning. It looks horrible like they did not put any product under the grass to make it get better. I a... Voir plus
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I prepaid $1k for lawn and mosquito services for the season. TruGreen was a no-show for all scheduled appointments except for one and I've spent hours on the phone with customer service trying to get... Voir plus
L'entreprise a répondu
Steve was very prompt and fast. He was a nice and took the time to answer all our questions. The gentlemen's name was Steve Sechrist. #10203888
L'entreprise a répondu
Should be able to leave a zero rating. Grass is dead. Grubs …which they were supposed to spray for. Grass that is left is sprouting weeds which they were supposed to spray for. Cancelled balance o... Voir plus
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À propos de l'entreprise
- Service d'entretien de pelouse
- aussi dans
- Arboriste
- Service d'analyse des sols
- Service d'extermination des nuisibles
Écrit par l'entreprise
TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Écrit par l'entreprise
TruGreen Guarantee
Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.
Coordonnées de contact
100 Mid County Drive, 14127, Orchard Park, NY, Etats-Unis
- (716) 662-1200
2,9
Moyen
4 avis
Demande des avis aux clients
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A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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My lawn is full of weeds
I have had TruGreen out here several times now, my Lawn is still full of weeds, the grass is thinning. It looks horrible like they did not put any product under the grass to make it get better.
I am very disappointed with them. They used to be fantastic.
18 août 2026
Avis spontané
Réponse de TruGreen - Buffalo South
Hi Dorothea, we are sorry to hear this was your experience with us. Our team has reached out and left you a message to better assist you. Please let us know if there is anything else we can do for you at this time.
Steve's work
Steve was very prompt and fast. He was a nice and took the time to answer all our questions. The gentlemen's name was Steve Sechrist. #10203888
14 juillet 2025
Avis spontané
Réponse de TruGreen - Buffalo South
We're very happy to hear that your TruGreen specialist is working closely with you to give you a healthy and beautiful lawn, Mary! Thank you for taking the time to share this feedback with us. -MS
I prepaid $1k for lawn and mosquito…
I prepaid $1k for lawn and mosquito services for the season. TruGreen was a no-show for all scheduled appointments except for one and I've spent hours on the phone with customer service trying to get the no-shows rescheduled. It's a horrific customer experience. Customer service reps give incorrect dates just to get you off the phone, assure me that TruGreen will arrive, and then don't show up OR proactively reschedule. I have to call every time to beg someone to come and perform the services I already paid for. Their products are ineffective and it's the most appalling customer experience. Stay far, far away. I just canceled my entire account and will be going with a different company. So many wasted hours on the phone with this incompetent company.
30 août 2023
Avis spontané
Réponse de TruGreen - Buffalo South
Hello Lauren, we don’t like hearing that our team missed the mark to provide you with a great experience! Our care team would love the opportunity to look into this. Please email us at reviews@trugreenmail.com with your name, address, and account number so they can reach out! -CR
Should be able to leave a zero rating
Should be able to leave a zero rating. Grass is dead. Grubs …which they were supposed to spray for. Grass that is left is sprouting weeds which they were supposed to spray for.
Cancelled balance of applications. Waiting for a refund of the balance.
Customer service is non existent. I dished out almost $700 to kill my lawn and not one word from anyone.
Be aware and stay away from this company
19 juillet 2021
Avis spontané
Réponse de TruGreen - Buffalo South
Hi Linda, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.
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