In November 2025 I signed a TruGreen agreement for 9 lawn services at a total of $597.17. TruGreen's own terms say annual billing won't exceed that amount unless the agreement is amended by wr... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement7501 Airport Freeway, 76118 Richland Hills, TX, US
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Lisez les avis des autres
Representative knocked on my door. Informed me who he was and what chemicals he would be applying and when to water. Also informed me what I should be expecting with my yard.
L'entreprise a répondu
I requested a change to my service date due to a conflict. Waiting for new date.
L'entreprise a répondu
Mindful of property, professional staff and great job with property
L'entreprise a répondu
À propos de l'entreprise
- Service d'entretien de pelouse
- aussi dans
- Arboriste
- Service d'analyse des sols
- Service d'extermination des nuisibles
Écrit par l'entreprise
TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.
Écrit par l'entreprise
TruGreen Guarantee
Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.
Coordonnées de contact
7501 Airport Freeway, 76118, Richland Hills, TX, Etats-Unis
- (817) 595-2035
3,5
Moyen
4 avis
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A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Charged more than my contract, and billed after I cancelled
In November 2025 I signed a TruGreen agreement for 9 lawn services at a total of $597.17. TruGreen's own terms say annual billing won't exceed that amount unless the agreement is amended by written notice to the customer.
I never received any notice. My per-visit charge went from $69.24 to over $76, and fuel and credit card surcharges were added. When I questioned it, TruGreen said the surcharges were shown on work order summaries I was never sent, and that the increase went out in a mass email to all customers. That was not notice to me.
I cancelled by phone in June. I was still charged $76.68 in July. When I cancelled in writing, I was told I owed even more. In total I paid $625.06 on a $597.17 contract.
Only after I complained did TruGreen credit some of the surcharges, as a "good faith gesture." That is not how a company with integrity treats its customers.
Read your agreement closely, keep records of every call, and cancel in writing. I won't use TruGreen again.
30 juin 2026
Avis spontané
Réponse de TruGreen - Fort Worth
Hi Gregg, we are sorry to hear this was your experience and that you've canceled your services with us. If there's anything we can do for you, please don't hesitate to let us know at reviews@trugreenmail.com.
Representative knocked on my door
Representative knocked on my door. Informed me who he was and what chemicals he would be applying and when to water. Also informed me what I should be expecting with my yard.
17 avril 2026
Réponse de TruGreen - Fort Worth
Thank you for sharing your experience with us! We are happy to hear you had a great experience with your specialist.
Réponse de TruGreen - Fort Worth
Hi Ginda, we are happy to hear you had a great experience with your specialist! Thank you for sharing such a wonderful review!
I requested a change to my service date…
I requested a change to my service date due to a conflict.
Waiting for new date.
18 mars 2026
Réponse de TruGreen - Fort Worth
Hi Jean, our team is happy to help with this! Can you please send us an email at reviews@trugreenmail.com so we can better assist you?
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