TruGreen - Riverside Avis 3

Unethical! Trugreen technician came to service my lawn today. The technician only did my front yard and never went to my backyard. Then sent me a text to say service was complete. I was in the house and he never came to the backyard. What type of service is this? I pay way too much to be cheated on! The back gate locked was left open just like always when they come. This is the first time this has happened. Probably didn’t know I was home. Trugreen isn’t what it’s cracked up to be anyway. If you use and pay for their service make sure you they actually do their job!

TruGreen is nothing but a complete nightmare. If they weren’t lying to me they were destroying my lawn. Do yourself a favor and keep your peace of mind by not using TruGreen. I’ve never dealt with a more dishonest company in my entire life.

I've had trugreen trushield and mosquito service for a 2 months now. I bought their 4 month prepaid service.
First, I have to call them back on a weekly/bi-weekly basis because the ants and mosquitos keep coming back.
Everytime they come, it's a different person, if I'm not home, they don't come in the backyard eventing I leave the gate unlocked and cracked open.
Ok, I try to be home when they come and each time, walk the new guy through my property and instruct them NOT to spray my flowers because I have slot of bees, butterflys and hummingbirds.
This week, a new guy shows up, same exercise. Walked him through my backyard, which is big, I have a 16,000 sq.ft. lot.
This time, I had to do some stuff inside so I didn't watch everything he did.
Next day, I noticed all of my flowers wilting, within 3 days, ALL of my flowers were gone... wilted away, some of my plants look like their not going to make it as well. I had beautiful Periwinkles, Black eyed Susan's, roses, flowering succulents, Daffodils, lily's, just to name a few, even my 30 year old beaugonvilla blooms are dead.
I'm beyond upset, I called in and was told a manager would come out within 24 hours, nothing, I called back, after the third time calling, a customer service representative called me and, basically accused me of lying... said, "we did 80 homes this week and no one else said we killed their flowers"...
That really upset me, then, she said they would send a manager out within a week...
Anyway, that's where I am, I decided I needed to water my plants down, but the damage is done.
I'm going to cancel my service, ask for a refund of the unused services and tell the world about my experience. Not sure what I can do other than never letting these knuckle needs in my yard again.
Don't trust them, don't use them!
I'll update my review as I go through the rest of this process.
Update 8/3- so instead of a manager coming over to see what they'd done, I was notified that they were coming over today for a reapplication. I called in and completely canceled my service and posted an update of the pictures of my destroyed plants... not only were my flowers killed but many of my plants are dying to. A 50 foot hedge of 30 year old black eye Susan's... killed, among other various plants that are dying. All TruGreen is doing is CYA. Also, I posted a review on Consumer Affairs complete with pics, receipts... the whole 9 yards. TruGreen replied to that review with a canned bs response and then, today when I went to update that review, it had been deleted by Consumer Affairs... are they another Yelp that you can pay off to delete bad reviews???
Anyway, I reposted on their site... with updated pics, and I called in with an inquiry as to why they would delete my review? I noticed that TruGreen advertised on their site, so they'll probably delete it again... let's see.
8/5- update- TruGreen sent 2 guys to my house to assess the damage. They took pictures and said the damage was obvious from my Black Eyed Susan hedges that are on the fence between mine and my neighbors yard, my side Brown and dead now, the neighbors side is green with flowers...