TruGreen - Traverse City Avis 

2025: large chemical spill occurred on my driveway, was not cleaned by TruGreen. Service terminated by me. I was contacted by TG again in June 2026 and asked for "another chance" to earn my business.
July 1: TruGreen representative shows up at my home. I was expecting a female employee, and this man did not appear to represent TruGreen, so I did not answer the door for my own safety. Later that day, I received a call from this man stating that he inspected my yard and had a service plan in mind. Cameras on my property showed that he did not inspect the property, and he later admitted that he lied about doing the inspection but reassured me the service would address the issues.
July 10: fertilizer sprayed at my property, including all over my concrete driveway. I contacted salesperson with concern about safety of the fertilizer on the driveway (I have kids and a dog) and he did not respond for 3 days. When he did respond, he said fertilizer is not dangerous to kids or dogs (untrue, it is very dangerous).
July 13: contacted the owner to discuss salesperson’s lack of communication and untrue claims of safety. Owner agreed to come to the property on July 16 to inspect. On July 16, I requested we reschedule due to thick smoke and dangerous air quality. We rescheduled to July 23.
July 23: No communication from owner, and after I reached out, he stated he would arrive after 2pm. Owner did not show up at all on the 23rd. Property is still covered in weeds.
July 24: I sent photos to owner asking about treatment, why the product didn't work and why my property wasn't fully sprayed. No response. I spoke to TruGreen customer service who set a re-spray appointment for Monday, July 27. Owner sends long message about how he's so busy and working long hours. Confirms re-spray appt for July 27.
July 27: No time/update from TruGreen, so I reach out to owner and he says he doesn't know when they will arrive. I contact TruGreen customer service who says NO re-spray is scheduled, despite my scheduling this on Friday the 24th.

Update: man representing himself as the “owner” is not an actual owner.

Inconsistent “service”. They do not show up when scheduled, and do a half ass job when they do actually show up. I have more weeds now than I have in the past by doing the job myself. Don’t waste your money!

Used Tru Green last year for 7 treatments , got charged for 8 they were going to credit our account , I'm still waiting I think they said something about the 10th of never was when the refund was due . Just received a call saying they would be out tomorrow so I had to call and cancel the account because it automatically renews each year, Never again I got better results doing my own fertilizer and will go back to that process.