Tru Water are a Scam! I've been waiting since the 14th May 2023 for my filter and todays date is 15 December 2023 and I still haven't received it even after numerous attempts to contact them. It's a s... Voir plus
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I ordered samsung water filters more than a month ago. I didn't even receive any information about status of my order. No one is replying on-line queries. Live-chat function doesn't work. There... Voir plus
Place an order on 18 April 2023. Haven't heard back - as other customers complin, they "delay" the processing of an order over the period in which a bank refund is possible. Never heard back from them... Voir plus
Takes a very long time to get orders, every order says it will be shipped "soon" but typically takes 2-3 months. Fairly good pricing but communications are terrible, emails from them are often blocked... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Tru Water Filters New Zealand offers the largest range of water filter systems & replacement filters. We also supply taps, air purifiers, under sink systems & much more.
Coordonnées de contact
1,2
Mauvais
119 avis
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Just a rip off
Ordered & paid on line. But like many others filter never turned up & unable to contact truwater at all. Just a rip off system they are running.
7 juin 2022
Avis spontané
Unfortunately I came to these reviews…
Unfortunately I came to these reviews only today. The companies website needs to be taken down, it's absolutely misleading
2 juin 2022
Avis spontané
Like everyone else is saying its a…
Like everyone else is saying its a scam. i have just lost $400 to these scumbags. I have reported it to the commission today and i will not rest until that site is taken down no matter what it takes.
31 mai 2022
Avis spontané
I have ordered a filter and it has NOT…
I have ordered a filter and it has NOT been despatch despite being given a Tracking Number and status of despatch in their response!! Tried contacting them but NO one wants to talk.
27 mai 2022
Avis spontané
Super cheap, just have to be patient and not read into the bad reviews too much
This was pretty frustrating at the start as I ordered an inline filter and I needed it urgently. I had read many reviews and really believed my money was gone after I didn't receive my tracking number in the first weeks. I had written the money off, when today my filter arrived exactly as ordered. It's not the place to order if you're in a rush, but today I will cut them some slack as the filter I ordered is a fraction of the price compared to anywhere else, plus I didn't have to pay shipping. The money I have saved far out weighs my frustrations. Well done Tru water.
12 mai 2022
Avis spontané
SCAM DON'T DEAL WITH THEM
27 avril 2022
Avis spontané
scammed here too.
scammed here too.
no response after a month. will request bank refund payment
6 avril 2022
Avis spontané
Tru Water update to earlier review
Tru Water update to earlier review
Still no bought-and-paid-for item (Berkey Traveller water filter), despite multiple emails from me. Received only formulaic replies. Bank advised me to give them time to send the goods. Did so, now its over a month and still nothing. Emailed them tonight giving them a delivery timeframe or an independent confirmation of goods being sent timeframe, or else I would contact the Australian and NZ commerce commissions, Fair Go NZ and whatever equivalent scam busting tv programme they have in Australia, and google web regarding allowing them to continue advertising and scamming.
Will update.
PLEASE don't give your hard earned $ to this company.
5 avril 2022
Avis spontané
Yep, another victim here.
Yep, just been scammed. Like most people here wish i'd checked this before ordering. They charged me in AUD even though they say they are "NZ's leading company" with a NZ address. They don't reply to messages. Bank has been helpful with chargeback - even though I had to cancel my card. I've reported them to Commerce Commission (would urge others to do the same its a quick form and may force them to do something) so hopefully they'll be shut down.
18 mars 2022
Avis spontané
Scammers
Scammers. Fake. Fraudulent
Scammers. Fake. Fraudulent
Scammers. Fake. Fraudulent
4 mars 2022
Avis spontané
This company is a scam
This company is a scam . placed order and nothing. Dont reply to emails. terrible
1 mars 2022
Avis spontané
Fraudulent merchants
They process the payment and never deliver the product. 2 months and waiting. Nz phone has no one answering. Chat operators keep Saying goods will be shipped soon
21 février 2022
Avis spontané
Bad...wrong Order when eventually arrived…
Bad...Order did eventually arrived after 3 months BUT was not the product ordered.
Luckily I had the payment reversed through my credit card for it taking so long and little comms from them.
Best not to order from them in first place.
They then told me to return the wrong product so I said I would if they agree to pay me the postage first... Heard no more...
8 janvier 2022
Avis spontané
False Water
I've twice ordered water filters and after long time asking about delivery I'm told "out of stock" Yet they continue listing the product. I'm very concerned they will process my payment and never send the goods. Very fishy people. Stink.
31 décembre 2021
Avis spontané
This is a scam
This is a scam. Don’t use them. 6 weeks and nothing has been sent and it’s impossible to contact them. You just get the same generic email loop.
14 décembre 2021
Avis spontané
I bought filters and cleaning products
I bought filters and cleaning products, which never arrived. I wish I had checked these reviews first.
6 décembre 2021
Avis spontané
Same as everyone else
Same as everyone else. It at least looks like they shipped something, time will tell.
Better off ordering direct from China yourself
2 décembre 2021
Avis spontané
i tried to contact them continuously…
i tried to contact them continuously regarding my order, told of delays but never heard back, now their website is offline, i think its time i called the police
30 novembre 2021
Avis spontané
I have paid for a water filter for my…
I have paid for a water filter for my fridge, over 12 months now no filter tried ringing them sending emails no reply I would not trust this firm.
20 novembre 2021
Avis spontané
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