modernaudiologycare Avis 

The hearing aids work perfectly and they arrived in good condition.

A lifesaver for TV and group dinner I can actually follow conversation again without asking people to repeat themself. However delivery was slow.

It works fabulously

They advertise a 45 day guarantee for return of the product- However no live person answers the telephone and they won’t provide a return address- Even customer Support won’t give out a return address- that’s why 94% of customers don’t Return the hearing aids- it’s a scam for a very inferior product that doesn’t meet my needs- much inferior to Costco- when you call they try and sell you an upgraded more expensive product- so far impossible to obtain a street address for Returns- State Consumer Affairs Dept of Attorney General's office is your next option since you won’t receive a refund- I’ve been trying for a week, calls and a bunch of emails-no one will provide an address!! Don’t buy these!

Quality hearing aids despite the expensive prices but still worth every penny. Also good shipping process. The aids arrived in good shape.

The order process was seamless and the delivery was good as well.

I have a $5000 broken set of hearing aids. Modern was quick to ship my order. They did follow up Emails that included Tutorials about using the hearing aids. Why pay $5000 for hearing aids that have a dozen bells and whistles in them that you never use. Modern hearing aids give me the same quality performance of the expensive ones without the high cost. I would not hesitate to recommend these hearing aids.

Aides are comfortable to wear. Had an issue after one week but was resolved satisfactorily. I like them.

Modern Hearing have two hearing aids. The "Custom" which is an In-The-Ear hearing aid and the "Connect" which is a behind-the-ear hearing aid with the speaker in the ear. The "Connect" is a more powerful hearing aid that works great for severe hearing loss. It also is a Bluetooth connected unit that can be used to control the hearing aid in more ways than any other app that I have used. Not only can you use the app to adjust the hearing aid to you hearing loss, but you can adjust what each of the 4 modes can do by setting the noise suppression. voice enhancement, impact noise suppression and wind noise suppression for each mode.
Both hearing aids work great for restaurants and any other situation you may get into. The price of each hearing aid type is great'
The company will help you in any way the can.

Everything is going so well that I don't have any concerns to contact the company. I made the right decision after 6 months of research discovering that Modern Hearing was definitely the right choice. Case closed! Many thanks.

Good customer response from their support team.

I loved the hearing aids, the price and the sound quality.

My first hearing aids were $5000. My second pair were less because the guy was being transferred and knew I had been with them for awhile, so he gave me a discount. When I lost one of them they replaced it. but all of that wasn't worth the $5000. I decided to try the OTC ones and then I received information on Modern Hearing. Decided to try them just to see if I was missing something that I could pay less for and still enjoy good hearing.. Put them in as soon as I received them and was so excited with the crisp and clear sound. Right now I have 3 other hearing aids I have tried, all at a good price, but I believe Modern Hearing has the best sound of them all. Am so glad I took a chance on another kind. I can't wear them when I go out because my small ear canal doesn't seem to want to hold them in, but I sure enjoy my television and visitors more.

Good delivery and packaging. Very happy.

The experience was great as the info was very clear and that is always a good thing.

I loved the hearing aids. Good sound quality.

45 day free trial at home turned into 1-1/2 week
As confirmed in my previous email, the key facts of your case on file are:

- Use and duration: you have been using the aids for approximately a week and a half
- Sound awareness vs. unaided: the right aid was not delivering sufficient amplification for your level of loss on that side; the left aid was creating an echo effect even at the lowest setting

1. Policy Context
Under the Manufacturing Issues clause of our Refund Policy, a refund applies where there is a confirmed manufacturing fault. Your hearing aids power on, amplify sound, and respond to controls as designed. The difficulties you have described reflect a compatibility issue between the Comfort's design range and your right ear's level of loss, and an amplification sensitivity on the left side, rather than a manufacturing defect.

2. 45-Day Better Hearing Guarantee

Our 45-Day Better Hearing Guarantee is a voluntary commercial policy. It applies where a customer experiences no measurable improvement compared with wearing no hearing aids at all. The Important Information section of our Refund Policy specifies that the device is designed for mild to moderate hearing loss in the range of 20 to 60 dB. Because the guarantee is voluntary, it comes with defined terms to keep the process fair for both parties.

3. Processing and Cost Considerations

Returns under our Refund Policy ordinarily involve non-refundable tracked outbound shipping of $20, carrier return processing of $20 where applicable, and warehouse reprocessing on receipt of $15, representing standard deductions of between $35 and $55 depending on the return scenario. Each returned set also undergoes medical-grade disinfection and replacement of all hygiene-sensitive components. As part of the goodwill resolution below, these standard deductions are waived.

4. Final Goodwill Resolution

Although no refund is contractually due under the Better Hearing Guarantee, I personally advocated for your case with our Internal Review Team, and they have authorized the following as a one-time goodwill resolution:

- 30% goodwill refund: $75.00
- Standard $35-55 deductions waived
- Total refund: up to $75.00

My connect device works as good as the $4700. Model I tried for a week from Audible. Takes some time to figure out how to tune my connect model hearing aids. Each side is tunable on each mode separately! I can’t yet make the Bluetooth work to play video sound from my iPhone but the Bluetooth works fine on phone calls. They get better each day as I fine tune them. Absolutely worth the $500 price tag as long as they continue to work.

Quality is fine, the good thing was delivery which was really good they delivered on time and packaging was also nice.

Good fits and the price was amazing. Only request is to improve shipping speed.