I got my machine in 2024 & use a few times a week. I make all the vegan mylk I use, Soy for baking, Almond for smoothies, cashew for honestly the best hot chocolate or lattes We but Overheard oat m... Voir plus
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Do not buy‼️ Bought the machine in December 2024, it came with a broken lid which got replaced. Then one after another thing would go wrong with it, in the end leaking water through the bottom w... Voir plus
I'd give no stars if I could. Ordered on the 13th September with a stated 3-5 day express delivery and now it's 1st October, no shipping updates, no answers to emails and $29 poorer!!! Disputing this... Voir plus
The product is not as described on the website. It has a capacity of only 600ml. We tried the product and it did not perform well at all, the almond milk was not creamy and definitely still require... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are Try Mylk, a passionate company dedicated to offering innovative and sustainable solutions for homemade plant-based milk production. With a deep commitment to the health and well-being of our customers, we strive to provide high-quality products that allow for the creation of delicious plant-based milks effortlessly and with full control over the ingredients. Our mission is to provide a healthy and sustainable alternative to traditional milk, offering individuals the opportunity to prepare their own fresh plant-based milk, free from harmful preservatives and additives. With our innovative Mylk Machine, we make the process of plant-based milk production easy, fast, and hassle-free, allowing our customers to enjoy the benefits of a plant-based diet with maximum convenience. At Try Mylk, we are committed to providing an exceptional experience for our customers, offering not only high-quality products but also impeccable customer service. We are here to support our customers at every stage of their journey towards a healthier and more sustainable lifestyle, providing expert guidance, personalized assistance, and educational resources to ensure their success and satisfaction. With our dedication to innovation, quality, and customer service, we consider ourselves a trusted partner for those looking to adopt a plant-based lifestyle and make conscious food choices. We are proud to be part of your wellness journey and look forward to accompanying you on your path to a healthier and more sustainable life.
Coordonnées de contact
71-75, Shelton Street, Covent Garden, WC2H 9JQ, London, Royaume-Uni
- info@trymylk.com
- trymylk.com
1,6
Mauvais
109 avis
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Good communication and help sorting things out
Got in a muddle with my order and Emily was great at keeping in touch with me and everything got sorted out very satisfactorily in the end.
8 janvier 2024
Avis spontané
Réponse de Try Mylk
Dear Sheila,
We sincerely apologize for any inconvenience you've experienced. We have promptly responded to your emails, and we understand your concern regarding the cancellation policy.
As outlined in our policy, cancellations are subject to a specific timeframe, and unfortunately, your order had already been dispatched when the request was made. This aligns with standard procedures for shipped orders.
It's important to note that we are committed to resolving any issues promptly. However, we noticed that there was no follow-up from your end regarding the refund process. We remain more than willing to assist you, as we did when you initially contacted us.
Our return policies are transparent and publicly available, and we ensure swift reimbursement upon receiving the returned item at our warehouse.
Your satisfaction is our priority, and we encourage you to reach out with any further concerns or queries. We value your feedback and appreciate your understanding.
Kind regards,
Mylk Support Team
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