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Needo Product Review

Think twice before ordering.

I want other customers to be aware of my experience with Needo. Their return policy mentions 60-day returns, but based on my experience, I found the policy to be misleading.

I placed my order on August 3, and it is now almost three weeks later. The package still hasn’t even left LAX. When I first contacted customer service, they said they couldn’t find my order. Later, I was told that orders sometimes get delayed and that I should simply be patient. Then, when I asked about a refund because of the excessive delay, I was told that I couldn’t return the product for a refund because the delay wasn’t their fault.

This isn’t simply about customer satisfaction or changing my mind. The issue is that the order has taken an unreasonable amount of time to arrive, and the response I received made me question what their advertised 60-day return policy actually means in practice.

To anyone considering investing in these pillows, please think twice and read the return policy carefully. My experience with the order and customer service has been extremely disappointing.

BEWARE I still haven’t gotten my order. I think this is a huge scam. At first customer service tried to say it was delivered and kept “trying” to send me proof of delivery photos that conveniently never came through. They finally said they’d send me a replacement but I have followed up 5 or 6 times asking for a confirmation and they stopped responding. DO NOT give your money to they con artists

Heads up if anyone’s considering the Needo pillow…. the pillow itself isn’t very supportive (tried it with my kids too, no luck). But the real red flag was their “money back guarantee.” It’s on their site, but it’s not real. They only do partial refunds/exchanges and won’t take back opened items, which goes against what they advertise. Wanted to warn people before they buy based on that promise.
If a company is going to promise a guarantee, they should honor it. Misleading customers about return policies is a serious problem, not just a minor inconvenience. I would not purchase from this company again, and I’d recommend doing your research before trusting their guarantee claims.