Trynubo Avis 

Very poor service. Seems like it’s a scam company. I didn’t receive the pillows until over a month after my order. When it did come, it was a cheap pillow straight from. factory in China! It looks nothing like the advertising and is certainly not from the UK! I have requested a refund and am currently waiting but seem to be ignored. Please avoid!!

Ignore ignore ignore - complete scam. You will not receive anything due to continued delays at customs in China…. Odd for a UK made product! Don’t waste your time or money!

I wish I had checked these reviews! Item ordered 25 August, been following tracking and shocked to see it was being sent from China, when advertising made it sound like a UK based company. Item has not arrived and hasn’t left China. I emailed to chase, was offered money off next purchase and that item would be here within 7-10days. It hasn’t arrived. I have emailed requesting a refund but suspect I need to reclaim via my bank. This doesn’t appear to be a real company.

As everyone else's experience: ordered in mid-August and still no sign of anything. Upon closer inspection, the website is very well set up to look like a legitimate company, but it isn't. AI images, generic backstory. There are other [shockingly!] similar products on the market from other companies that are clearly tailored to other locales. No reply from the company; have raised a dispute through my bank.

Much like everyone else’s experience, I too am still waiting for 2 pillows that will no doubt never arrive and am now in the process of raising a dispute with my bank. The tracking link provided doesn’t work and I have also had the same email about unexpected delivery delays. Absolute scam and should be avoided at all costs!

Not even a 1* review is worthy. Absolute scam. Ordered the pillow and cover £50 in August, middle of September still not arrived and said expected to be here within 10 days and she is personally chasing it herself every day.. “Sophie” won’t reply to my requests of a refund and assured me I hadn’t been scammed. But 30 days wait for a pillow? (Which still hasn’t come & online their delivery time is 6-12 days) It’s such a shame as they looked so good 😭

I bought a pillow on 13th of August, is 4th September and haven't received it, Sophie from "customer service" answer she didn't know where it was and to contact if nothing appear in a few days, wrote again. Is very bad they don't have a phone number to contact, To be honest it feels very scam at the moment. I'm on the process to try to get my money back through PayPal. Lesson, check contact numbers, if nothing don't trust. Don't buy from this company

Another victim of this company which I saw on a sponsored ad from Facebook. Weeks passed with no communication, my Shop app showed there was no movement in terms of delivery or tracking. When I contacted the company it took them days to reply and they said there was a hold up which was resolved and my pillow was on its way. At this point it was way past the advertised 4-8 days UK delivery. I asked for a refund and for them to recall said supposed delivery and I was ignored. Still no update on the Shop app except it now showed it was in transit from China. Pillow arrived much later however is nothing like advertised- doesn’t even have a label saying Nubo, nor is it labelled stating any of the materials. It’s a generic, cheap, dropshipped pillow. Contacted customer services again, and have been constantly brushed off, with days going between each reply. At this point they are offering me an 80% refund as a “good will gesture” which still puts me substantially out of pocket for a pillow that is nothing like advertised and well outside of the delivery time specified. I’ve told them 7 times now to process my full refund and am getting nothing but delay and stalling tactics continuing to offer a partial refund only (hard to believe they will even do this given the constant lies from them) so will be contacting my bank’s fraud department now.

Appalling service—ignored me until my bank forced a refundI ordered a cushion on 7th August, expecting delivery within the 4–8 working days promised on their website. By 17th August, nothing had arrived and I had received zero updates. I reached out to customer service for help, but they completely ignored my message.Because of their total silence and failure to deliver, I had to contact my bank to launch a payment dispute to get my money back.Only on 24th August—well over two weeks after my order—did they finally reply. Instead of taking accountability for ignoring me and breaching their own delivery terms, the email was dismissive and rude, brushing off their massive delay and broken tracking system as mere "confusion".Shocking customer care and completely unprofessional. Avoid this company.

Order made by Ruthie

Ordered 3 weeks ago. No show. Generic reply about delivery hold up but no communication from customer services since.